Access and Interpret Ethical Practice in Real Estate: Case Study Assessment

1. Case study assessment
Criteria
Unit code, name and release number
CPPREP4002 - Access and interpret ethical practice in real estate (1)
Qualification/Course code, name and release number
BSB30120 - Certificate III in Business
Student details
Student number
Student name
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the
TAFE NSW online learning platform when you upload your assessment.
This assessment is my original work and has not been:
 plagiarised or copied from any source without providing due acknowledgement.
 written for me by any other person except where such collaboration has been
authorised by the Teacher/Assessor concerned.
Student signature and date

.

Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment
overview
The aim of this assessment is to assess your knowledge and
performance in meeting consumer protection standards, and
in dealing responsibly with ethical breaches and challenges.
Assessment Event
number
3 of 3
Instructions for
this assessment
This is a case study assessment that assesses your
knowledge and performance of skills required by the unit.
This assessment is in four parts:
1. Part 1 Case study details
2. Part 2 Case Study review
3. Part 3 Sources of advice
4. Part 4 Communication strategies
And is supported by:
 Assessment feedback
 Azure Beach Incident report form
Submission
instructions
On completion of this assessment, you are required to
submit it to your Teacher/Assessor for marking. Where
possible, submission and upload of all required assessment
files should be via the TAFE NSW online learning platform.
Ensure you have included your name at the bottom of each
page of documents you submit.
It is important that you keep a copy of all electronic and
hardcopy assessments submitted to TAFE and complete the
assessment declaration when submitting the assessment.
What do I need to
do to achieve a
satisfactory
result?
To achieve a satisfactory result for this assessment you
must answer all the questions correctly.
If a resit is required to achieve a satisfactory result it will be
conducted at an agreed time after a suitable revision period.
•
What the
Teacher/Assessor
will provide
Access to this assessment and learning resources, including
the student workbook and any supporting documents or
links.
Document title: CPPREP4002_AE_CS3of3 Page 3 of 22
Resource ID: PRJ0011587_CPPREP4002_AE_CS3of3

Assessment details Instructions
Azure Beach Incident report form
Assessment
feedback, review
or appeals
Specific task instructions
The instructions and the criteria in the case study will be used by the
Teacher/Assessor to determine whether you have satisfactorily completed the Case
Study Scenario. Use these instructions and criteria to ensure you demonstrate the
required knowledge.
Document title: CPPREP4002_AE_CS3of3 Page 4 of 22
Resource ID: PRJ0011587_CPPREP4002_AE_CS3of3

Part 1: Case Study Details
To complete this part of the assessment, you will be required to read the Case Study
provided.
Once you have read the information, you must complete your responses to questions
in the parts to follow.
Your responses must:
 address all parts of each question with examples as appropriate
 use clear and concise language to ensure the intended meaning is understood
 provide references where required, using either the Harvard or APA style
Once completed you must submit this assessment to the Teacher/Assessor for
marking.
Case Study Scenario:
This scenario is based on the Hinton & Ors v Commissioner for Fair Trading – NSW
Caselaw. Hinton & Ors v Commissioner for Fair Trading [2006] NSWADT 257]
Refer to the following for information on consumer protection requirements:
Real estate ACCC
Misrepresentation | NSW Fair Trading
Document title: CPPREP4002_AE_CS3of3 Page 5 of 22
Resource ID: PRJ0011587_CPPREP4002_AE_CS3of3

Part 2: Case Study review
Task 1
Consider the Hinton & Ors v Commissioner case from Part 1 and answer the
following questions relating to consumer protection.
Read each question carefully and follow the required word count where identified.
Summarise the unethical practice that took place in the Hinton & Ors v Commissioner
case. Your response must include applicable legislation and sections of the
legislation. Your summary must include the following:
1. Write a summary of the facts of the case by discussing the following items:
 material facts:
 outline the unethical practice that has occurred:
 an explanation of how the unethical practice relates to consumer protection
requirements:
Using workplace forms. Use the Azure Beach Incident report form to record the
events of the Hinton & Ors v Commissioner case.
Material facts
The triple murder at the property was not disclosed to the potential purchaser. This is
the stigma for the buyers was largely because of the personal religious belief. The
court then said that the other prospective purchasers were entitled to disclose a
significant matter. The similar principles would be the application of the property
which was maid for lease. Tendency of laws to not spell out what is needed for the
disclosure of all the areas is considered to be the factor which is influenced under the
consumer law.
Outline
The unethical practices which occurred in this case were the following,
 Lying and Intentionally misleading the customer.
 Encouraging the customers towards a wrong conclusion.
 Factually correct information with wrong impression.
 Not correcting a misunderstanding.
 Not updating information which has changed.
 Leaving out or concealing important information.
 Making false and inaccurate claims and exaggeration.
Document title: CPPREP4002_AE_CS3of3 Page 6 of 22
Resource ID: PRJ0011587_CPPREP4002_AE_CS3of3