This article discusses the challenges faced by e-government in curbing corruption and fraud in public administration services. It identifies key players, challenging factors, and proposes two approaches to influence a positive solution to the problem regarding ethical dilemmas.
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Running head: ETHICAL AND VALUE BASED LEADERSHIP Ethical and Value Based Leadership Name of student Name of University Author note
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1 ETHICAL AND VALUE BASED LEADERSHIP Table of contents Addressing the problem...................................................................................................................2 Identification of the key players......................................................................................................2 Three challenging factors in the case study.....................................................................................3 Trust.............................................................................................................................................3 Transparency................................................................................................................................4 Cybercrime..................................................................................................................................4 Two approaches to influence a positive solution to the problem regarding ethical dilemmas........4 References........................................................................................................................................6
2 ETHICAL AND VALUE BASED LEADERSHIP Addressing the problem According to the arguments of Ionescu, (2015), the main issue or problem is the increase in corruption that has emerged because of the e-government’s closeness or interaction with the private field at present. The E-government has determined the risks associated with corruption all around the nation along with centralism, poor ranking and inefficiency of Government services. The independence at offices have been reduced and this has enabled the citizens to prevent corruption, furthermore created scopes for preventing corruption and creating openness to design anti-corruption policies. Ionescu proposes that though the solutions to corruption could be anti- corruptionpracticesalongwiththeimplementationofInformationandCommunication Technology and also openness integrated with the economic catalysts, still the problems kept on emerging and deteriorated the environment too by affecting the businesses to survive properly as well. Identification of the key players The key players are theE-Government transaction service providers and the customers associated with the transaction activities. Social media is an innovative option in terms of providing the public administrative services. The motive here is communication in terms of sharing the practices. Referring to the arguments ofElbahnasawy, (2014), the process of distributingandhandlingthetransactionscanbeunderstoodthroughtheconceptof communication theory. According to this theory, an information is sent to the receivers through some medium or source. SenderReceiver Medium (social media
3 ETHICAL AND VALUE BASED LEADERSHIP Figure 1: Communication theory (Source:Elbahnasawy, 2014) Feedbacks helps the government agencies in assessing whether the information related to the public administration services, have properly reached to the people. Uploading the feedback forms in the government websites reflects the practice of e-government service. The article also assumes the agencies as one of the key players in the process of the transmitting the information related to the public services. These agencies ease the burden of the government agencies in delivering the essential information to the public. Lack of supervision from the government authorities leads to instances like corruption. Ionescu, (2015) opines that negligence towards the instances of corruption increases the risks, especially cyber risks. These risks degrades the stability in the relationship between the service users and the government personnel. The service users rely on e-government services for enhancing the knowledge regarding the latestinformationon public administrationservices. Clarityinthe informationeasesthe understanding of the people regarding the governmental initiatives towards their wellbeing. Discussions and open forums helps the services users in clarifying the doubts regarding the introduced services (Ionescu, 2015). Three challenging factors in the case study The main challenging factors in the case study are: Feedback
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4 ETHICAL AND VALUE BASED LEADERSHIP Trust In the e-transactions, trust is one of the essential factors, which is mostly missing. This is because of the risks regarding loss of personal data, deceives and victimization through false promises. All these issues adversely affect the decision-making process of the service users. The article exposes the issue of indecision encountered by the people in such situations. Ionescu, (2015) upholds the issue ofinformational imbalances, which aggravates the complexities towards making judgmental decisions. This is the stage, whereuncertainty avoidanceis mostly applicable, as the people make attempts to search authentic information. Figure 2: e-Government and Interoperability (Source:Elbahnasawy, 2014) Transparency Notdisplayingtheactualstatisticaldataandthedecisionsundertaken,creates discrepancies within the people. These discrepancies aggravate the complexities for the people in terms of exerting their purchasing power. However,Aladwani, (2016) proposes that sharing of informationissometimesvery explicit,whichinvokesthehackersto interveneintothe
5 ETHICAL AND VALUE BASED LEADERSHIP governmental websites, resulting the loss of personal data related to public administrative service. Cybercrime As per the revelations of the article, cybercrime can be considered as a broader version for the crimes like corruptions and fraud cases in the e-government transactions. Figure 3: Corruption in cybercrime (Source:Elbahnasawy, 2014) These issues degrade the stability in the parameter of public relations. Comparing the views ofRose-Ackerman and Palifka, (2016), this situation reflects the lack of transactional leadership styles in case of the government personnel, raising doubts over their role of ensuring the social welfare.
6 ETHICAL AND VALUE BASED LEADERSHIP Two approaches to influence a positive solution to the problem regarding ethical dilemmas According to the propositions of Ionescu, ambiguous information on the government websites generates dilemma among the employees. This aggravates the complexities regarding exerting the purchasing decisions. On the other hand,Kim, (2014) assumes thatsecured e- governing transactions by local firms are effective in terms of assuring the people in terms of their wellbeing being. These two situations arise ethical dilemma within the people regarding selection of the appropriate transaction service provider. These dilemmas are a symbol of conflicting approach Strategic planning towards installing privacy cookies and policies in the government websites and social networking sites would reflect cooperative approach. However, Valle-Cruz,Sandoval-Almazan and Gil-Garcia, (2016) is of the opinion that tracking the e- government transactions would help in reducing the risk level of cybercrimes. This can be done through the introduction ofanti-corruption policies. Transaction leadership towards these initiatives brings Great Man Theory into the discussion. This is in terms of making government, a savior in creating a society, where technology plays a crucial role in preserving the cultural ethics.
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7 ETHICAL AND VALUE BASED LEADERSHIP Figure 4: Anti-corruption initiative in social media (Source:Aladwani, 2016)
8 ETHICAL AND VALUE BASED LEADERSHIP References Aladwani, A. M. (2016). Corruption as a source of e-Government projects failure in developing countries:Atheoreticalexposition.InternationalJournalofInformation Management,36(1), 105-112. Elbahnasawy, N. G. (2014). E-government, internet adoption, and corruption: an empirical investigation.World Development,57, 114-126. Ionescu,L.(2015).Theroleofe-governmentincurbingthecorruptioninpublic administration.Economics, Management and Financial Markets,10(1), 48. Kim, C. K. (2014). Anti-corruption initiatives and e-government: a cross-national study.Public Organization Review,14(3), 385-396. Rose-Ackerman, S., & Palifka, B. J. (2016).Corruption and government: Causes, consequences, and reform. Cambridge university press. Valle-Cruz, D., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2016). Citizens' perceptions of the impact of information technology use on transparency, efficiency and corruption in local governments.Information Polity,21(3), 321-334.