Ethics and Financial Services in Commonwealth Bank

MAA250 – Ethics and Financial
Services
Trimester 3, 2017
Assignment 2
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Table of Contents
Part B...........................................................................................................................................................3
1. For each group identify their primary “stake” in the CBA....................................................................3
2. For THREE of the stakeholder groups, discuss their behaviour in the context of established ethical
models.....................................................................................................................................................3
Part C: Commonwealth Bank- Recommendations.......................................................................................6
1. The Three Priority Areas..................................................................................................................6
2. Recommendations...........................................................................................................................6
References...................................................................................................................................................9
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Part B
1. For each group identify their primary “stake” in the CBA.
There are various groups and their stake in CBA is as follows:
 Directors and management - In CBA there are diverse groups who possess the required
skills and knowledge by the help of which they can carry out all the operations in most
effective manner and carry their responsibilities properly (Slabá, 2014). In return, they expect
that suitable working environment and flexibility is provided.
 Shareholders - There are over 800000 shareholders who hold share and other also possess a
share in an indirect manner and they contribute to the growth of the bank and in return of this
they want that stable returns are provided to them.
 Customers - They hold the important stake by showing trust on the bank and using its
services and for that best service are provided to them and processes are made easier so that
they can be used by all.
 Employees - They work in the manner by which vision and goals of the bank are achieved
and for that, they want that proper payment is provided to them and their well-being is
considered.
 Government - They contribute by making various laws and policies which are for benefit of
the bank and so wants that they all are complied with by bank in an appropriate manner so
that whole society is benefited by it.
2. For THREE of the stakeholder groups, discuss their behaviour in the context of
established ethical models.
In business, there are various such ethical models which are required to be followed by various
stakeholders so that successful conduction can be obtained and due to this some of them have
been described below in the context of Commonwealth Bank.
 Government - In every company, it is very important that interest of all is given importance
and for that, the model that can be used is a hierarchy of ethical decision making. Under this
it is required that such decisions and policies are framed which are ethical and considers the
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