Ethics and Social Work Practice | Assignment

Running Head: ETHICS AND SOCIAL WORK PRACTICE
1
Ethics and Social Work Practice
Name
Institution

ETHICS AND SOCIAL WORK PRACTICE 2
1. Which skill did you demonstrate in your video recording? (Active listening).
In my video recording, I demonstrated the active listening skill. Active listening Is an
effective communication skill and it enhances the ability to fully pay attention to the speaker.
This creates a room for comprehension of the message being passed and one is able to give a
thoughtful response to the information that has been delivered. The skill enables the two
parties that are communicating to be able to remember whatever they have talked about in
the coming days into much details without requiring the information to be pardoned by the
speaker. In order to show that the other party is listening, as recorded in the video, they are
using the non-verbal procedures to show their attention to the speaker.
2. Why is this skill important in engaging with a client?
An effective listening skill has a great impact on the interactions with a client active and it may
easily determine whether a client would continue to stay or go due to boredom. Effective
listening may allow the client to be able to see the facial expressions of the speaker and this
enables them to understand what the speaker is trying to imply because sometimes the facial
expressions may be in contradictory to the verbal words. When a client is not satisfied or
sometimes upset, active listening may help to calm the situation because the client is able to tell
that he or she is truly being heard. This is a way for creating a problem solving situation.
Effective communication increases the interpersonal bonding between the client and the speaker
because it is a way of showing concern to their situation. The client can easily trust the speaker
because they are effectively listening to each other. The first encounter in a communication
between the client and the business always has an impression to both the parties. A positive
impression is clearly noticed via an effective listening of both the client and the speaker.