Management: Hostile Relationship Between Bankers and Remote Indigenous Communities in Australia

MANAGEMENT: HOSTILE RELATIONSHIP
BETWEEN BANKERS AND REMOTE
INDIGENOUS COMMUNITIES IN AUSTRALIA

Introduction
 Ethics is an important segment of the workplace behaviour. Ethics
shape the behaviour of the employees, supporting in the formation of
their professional approach.
 The managers are entrusted with the responsibility of guiding the
behaviour of the employees towards the workplace operations.

Contd.....
 Proper guidance helps the employees to be courteous while dealing
with the needs, demands and requirements of the clients and the
customers
 Courteous approach is crucial in terms of attracting customers in a
large scale
 This presentation takes up the issue of hostile relationship between
the bankers and the indigenous communities in Westpac

Outline of the case
 High levels of unemployment, poor job prospects, high rates of
preventable diseases, low education involvement and substance
abuse adds to the complexities of the inhabitants in the remote Cape
York region.
 Westpac operates the Cape for almost a decade, catering to over 10
million customers. Hard efforts of 37000 employees helps in
conducting the commercial banking operations in an efficient and
effective manner