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Ethics, Leadership and Decision Making

Added on - 28 Dec 2019

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Ethics, Leadership andDecision Making
INTRODUCTIONBusiness organisations work with an aim to achieve a sustainable position in national andinternational markets. It is not essential that successful leaders take decisions with proper ethicalconsiderations. Dorchester Hotel is renowned in luxury hospitality sector. This hotel has beenruling this market with its indulgence in historic art and heritage culture. Ethics are buildingblocks of any organisation's success. Decision making process is based on leader's thoughtprocess and perceptions regarding ethics. The concept of sustainable business is spreading likefire in business world. Ethics and effective leadership styles contribute to such businessdevelopments. Managers and leaders are basic representatives of hospitality organisations. Theirdecisions and actions play a crucial role in functioning of the company.MAIN BODYHospitality sector is completely based on etiquettes and responsibilities of functioninghuman resource. Trending consumer demands and requirements often force business institutionsto bring changes in their functioning styles. Hence, work related learning activities are regularlyplanned and inculcated in organisational structure. Dorchester hotel has been in the highlightsdue to increasing influence of such activities in its business operations. Training anddevelopment program is a common source of learning for employees (Blanchard & Peale, 2011).Academic skills are acquired by individuals during their student phase. Work based learninggives a practical experience of real time problems and techniques involved in solving them.Unlike the manufacturing sector, hospitality industry has to directly deal with customers. Thisalso implies that no negligence can be caused on side of the company (Jones and et. al. 2016).Hence, regular training sessions are important for effective utilisation of human resource.Workers have to develop themselves according to organisational requirements. Theyoften face certain ethical dilemmas which have to be effectively dealt by managers andfunctioning leaders. Authenticity of working is preserved when ethical practises are considered.Learning processes that are devised for every particular section must be in consideration withethics and morales of company and employees (Ford & Richardson, 2013). It gives a dimensionto thinking process for a particular situation and improves decision making with regards tocomplete analysis of what is right or what is wrong. The Dorchester hotel maintains its2
prestigious reputation in global markets by adopting ethical practises. Certain ethical dilemmasfaced by employees of the hotel are issues regarding accountability, integrity and trust.Workers often consider certain improper activities as ethical due to low supervision. Forexample, when guests forget their belongings in hotel room, the housekeeping staff tend to keepthese items with themselves. These members face a dilemma whether to take these belongings ornot. Their perseverance to such minor acts is different when compared to a manager's point ofview (Eon Rossouw & Van Vuuren, 2010). Housekeeping do not consider this act as stealing andthey think that it would be a waste if left just like that. Hence, they get inclined over the option oftaking leftovers with them. These actions can be contagious and critically bad for organisation'sreputation. Staff members tend to indulge in stealing activities not only in absence of customersbut also in their presence. Lack of supervision at ground level creates less accountability ofculprits (Mayer, Kuenzi & Greenbaum, 2010). Employees develop a mindset of “no big deal”when they perform such activities of stealing guests belongings or food items from hotel pantry,etc. Managers have to teach their subordinates about ethical values and their importance forDorchester.Learning processes help in increasing productivity of human resource. Enhancement ofskills and talents is just not sufficient for overall development. Employees must be capableenough to deal with all sorts of ethical dilemmas they get indulged in during their workingtenure. A major example of ethical dilemma is stated above. Here, workers have to takeappropriate decisions whether to take left overs with them or not. Managers play a vital role intaking decisions during this dilemma. Their governing styles and amount of discipline are majordiverting factors (What Are Managerial Ethics?,2017). Hence, the concept of managerial ethicshas been dominant in hospitality organisations. Basically, a code of conduct is generated in everybusiness organisations to deal with aforementioned situations and similar possibilities. It helps inmaintaining organisational behaviour in accordance to ethics and morales.Managerial ethics of Dorchester hotel are based on three fundamental theories which aredeontology, utilitarianism and virtue ethics. Employees can take better decisions when suchtheories are applied to the organisational structure of Hotel. According to deontological theoryfor ethical practises, people follow set rules and regulations without giving any extra thinking(Vaughn, 2015). This theory is helpful in maintaining discipline within the organisation.3
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