Limited-time offer! Save up to 50% Off | Solutions starting at $6 each  

Evaluating the Preparation and Developed Skills

Added on - 14 Feb 2020

Trusted by +2 million users,
1000+ happy students everyday
Showing pages 1 to 4 of 18 pages
EMPLOYABILITYSKILLS
TABLE OF CONTENTSIntroduction..........................................................................................................................................3Task 1: Be able to determine own responsibilities and performance...................................................31.1 Develop a set of own responsibilities and performance objectives.......................................31.2 Evaluate own effectiveness against defined performance objectives....................................41.3 Using a specific situation, make recommendations for improvement...................................41.4 & (M1) Review how motivational techniques can be used to improve quality of performance...................5Task 2: Be able to develop interpersonal and transferable skills.........................................................72.1 In the context of working with others at your workplace, identify a work based problem and developsolutions to work based problems................................................................................................72.2 & (M2) How you will communicate both the problem and the solution in a variety of styles andappropriate manner to various levels used in your work based problems...................................82.3 Identify effective time-management strategies used in your organization...........................9Task 3: Understand the dynamics of working with others...................................................................93.1 Explain the roles played by in a team and how they can work together to achieve shared goals..................93.2 Analyze team dynamics at your work place........................................................................103.3 & (M3) Based on your analysis of teams in Task 3.1 and 3.2 suggest alternative ways to complete tasksand achieve the goals at your work place..................................................................................11Task 4: Be able to develop strategies for problem solving.................................................................124.1 Evaluate tools and methods for developing solutions to problems......................................124.2 Develop an appropriate strategy for resolving a particular problem....................................144.3 Evaluate the potential impact on the business of implementing the strategy......................15Conclusion.........................................................................................................................................15References..........................................................................................................................................16
IntroductionThis paper is aimed at discussing as well as evaluating the preparation and developed skills of thisauthor for the employment. This task intends to test the understanding and knowledge that has been developedby this author for successfully performing within a work environment for business entities. Some of the topicswhich will be looked into for the purpose of this paper include determining the responsibilities and performanceparameters for the self for any work environment, developing the interpersonal as well as transferable skillswithin the workplace, identifying the dynamics of working within teams and groups and developing strategiesfor problem solving (Barker, 2014).This discussion for this paper will be done basis a company where I have experience in workingpreviously. Hence, the company that has been chosen for this is Sainsbury which is one of the biggest chains ofsupermarkets in the United Kingdom. This author has worked for 2 years in the company and hence hassignificant experience for this company and the related mechanisms. This author was working as a retail storesales executive which was a customer facing role and hence there have been various learning which have beengathered during this (Barnes, Green and Hoyos, 2015). All of these will be looked into through this paper. Thetopic which will be first looked into is the responsibilities and performance parameters which can be set by theindividuals for him or her for the job role.Task 1: Be able to determine own responsibilities and performance1.1 Develop a set of own responsibilities and performance objectivesIn view of the fact that the role basis which the discussion that is being carried out in this paper is frontend and customer facing sales, the various responsibilities and performance objectives which will be developedwill be for this role (Cavanagh and et.al, 2015).The primary responsibility which a sales executive has is to meet the sales targets which have beenassigned to him or her. This needs to be carried out through effective planning as well as prospect handling.Some of the very important tasks which are needed to be carried out for the same are as following(Schermerhorn, 2009):Building relationship;Researching the market as well as related products or services;Satisfactorily presenting the product or service face-to-face in a structured and professional way.It is important to break down the important tasks to smaller and measurable tasks for self. Hence thisauthor has been able to identify a set of responsibilities which are needed managed as the sales executive forachieving the bigger goals. Following are the performance objectives:
Increase the monthly quarter on quarter volume by 20% during the next quarter throughIdentifying the needs to the customers and appropriately presenting the product for the sales;developing as well as maintaining relationships with the existing customers in personGathering information regarding the process of sales by at least 4 companies within next 1 monthManaging the in store complaints of the customers – At least 95% resolved complaints within 1 week ofcomplaint lodging (Chavan and Surve, 2014).Sharing knowledge regarding best practices for the job with the peers.For the purpose of developing performance objectives, it is necessary that this author reviews the targetswhich have been given by the company for a specific time period that can be weekly or monthly. It is importantfor the author to set a specific goal that can be a percentage increase over the sales done during the previousperiod of same duration (llagher, 2013). This percentage increase needs to be a derivative of the overall target(Kotter, 2012).1.2 Evaluate own effectiveness against defined performance objectivesFor the purpose of evaluation of own effectiveness against defined performance objectives, it isnecessary that this author reviews her own sales performance vis. a vis. the targets given by the company formeeting or exceeding targets. It is important that this effectiveness is evaluated frequently by own self at acertain frequency of time. In view of the fact that the author will be having a set objective as part of the goalsetting that has been defined in the previous section of this report, it will be important and easy to consider thesefor performance measurement. These also help in creating checkpoints for determining if the effectiveness ofthe efforts put in by the author is appropriate or if there is some modification which is needed to be brought into the performance (Miller, Biggart and Newton, 2013). This author has been able to increase quarter on quartersales volume by 23% through identification of the needs to the customers and appropriately presenting theproduct for the sales as well as development of relationships with the existing customers in person. A detailedand thorough discussion with the peers regarding the performances which they are being able to bring in also ishelpful. In view of the fact that these discussions help in identification of the own effectiveness against definedperformance objectives, it is necessary that the author stays in touch with the peers.1.3 Using a specific situation, make recommendations for improvementOne of the situations during the sales process where the sales executives face a lot of challenge as wellas difficulties is the final phase during which the sales deal gets closed. A lot of sales leads go cold during thisphase and hence the sales do not take place finally. This problem happens often as a result of the various gaps inthe follow up process set by the company or lack of well coordinated effort from the sales team to close thesame (Oliver and Wright, 2016). This author has also faced such scenarios and hence it is important to makefew recommendations for improvement of the sales offering specific to this phase of the sales cycle. One of the
desklib-logo
You’re reading a preview
Preview Documents

To View Complete Document

Click the button to download
Subscribe to our plans

Download This Document