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Evaluating Quality in Health and Social Care

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Added on  2020-10-04

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Evaluating Quality in Health and Social Care TABLE OF CONTENTS INTRODUCTION 1 (1) Discuss theoretical perspectives on quality or evaluation of services in HSC1 (2) Outline plan of stages in the evaluation of quality services in HSC3 (3) Outline the methods used for supporting choice in terms of strengths and weaknesses5 (4) Discuss hopes of various stakeholders for the evaluation in HSC 8 (5) Outline methods used to evaluate success of project in HSC9 CONCLUSION 10 REFERENCES 12 INTRODUCTION Healthcare is required to deliver services of high

Evaluating Quality in Health and Social Care

   Added on 2020-10-04

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Evaluating Quality in Healthand Social Care
Evaluating Quality in Health and Social Care_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1(1) Discuss theoretical perspectives on quality or evaluation of services in HSC.................1(2) Outline plan of stages in the evaluation of quality services in HSC.................................3(3) Outline the methods used for supporting choice in terms of strengths and weaknesses. .5(4) Discuss hopes of various stakeholders for the evaluation in HSC...................................8(5) Outline methods used to evaluate success of project in HSC...........................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12
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INTRODUCTIONHealthcare is required to deliver services of high quality so that service users arebenefited by them and they can get healthy within stipulated time which is tried hardly byhealthcare. The enclosed report deals with evaluation of service quality at BRI (Bristol RoyalInfirmary)hospital so that it may improve upon its services in effectual manner (Al Issa andMacian-Juan, 2014. ). The BRI is required to fulfil demands of patients so that they may treatedwithin the stipulated time. There are various methods which allow healthcare to be moreeffective in improving the quality of its services.(1) Discuss theoretical perspectives on quality or evaluation of services in HSCThe different perspectives on evaluating HSC are as follows:1. Functionalist Approach-This approach states that good and effective medical care is essential for healthcare forsociety's ability to function effectively. Poor medical care during pregnancy, birth and child carecreate a dysfunctional society as a result healthcare should be function effectively to achievecustomer satisfaction so that they may be cured as early as possible. Poor medical care isdysfunction for society as people who are ill face difficulty in becoming healthy withoutfunctioning health services and this makes them less productive.From the perspective of this theory, BRI hospital should be able to function according tothe needs of service user so that they may get treated within stipulated time. This theory statesthat sick people should not be perceived as having caused their own health problem. Secondly,patients are expected to have their illness confirmed by doctors and to follow instructions ofthem in order to improve their condition and hopefully recover.Thirdly, physicians also have a role to perform. They have to diagnose patient's illnessesseffectively and after that ensure that appropriate treatment is provided. This is so that illness isproperly diagnosed and also patients have to state accurately problems related to their health(Ding and et.al , 2014.). Thus, a hierarchical structure is followed between doctors and serviceuser in HSC. It is envuisaged that doctors give advice and instructions to patients which improve1
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their health and, in many cases, can cure any diseases they may have. The BRI hospital providesquality services to patients so that they may live healthy. 2. Conflict theory-This theory is about inequality in healthcare institution's delivery of services. Conflicttheory evaluates the efforts of doctors over decades to control the practice of medicine and todefine various problems in society. This theory has evolved as alternative medicine has beenincreasingly popular among patients. Doctors feel that these alternative medicines in the marketare inadequate or even dangerous to people's health. It also been evaluated quality on eatingdisorders receive help from physician or any other healthcare professional (Eom and et.al, 2014).Conflict theory set out to highlight ideological aspects inherent in traditional thoughts. Itassumes that behaviour of people is well understood in terms of tensions between groups overpower and allocation of resources including access to services and political representation.According to this theory, most people who are rich would get better treatment than those who arenot so fortunate. People who are less fortunate are more prone to become sick (Rao and Clarke,2017). BRI hospital must provide equality in services to wealthy as well as less fortunate peopleso that all of classes of patients may be treated equally and receive the same opportunities fortreatment and diagnosis.Conflict theory focuses on inequality that is faced by society in healthcare on basis ofproviding quality services to the members of that society Conflict theory describes inequalitythat is faced by patients which come for their treatment in healthcare to become healthier. BRIhospital should provide quality of services so that no patients will not face any difficulty ingetting quality treatment according to their personal finances or ability to pay.3. TQM (Total Quality Management)-The BRI hospital should follow the principles of TQM. These are based on customerfocus, team work and continuous quality improvement. HSC should be customer focus whichmeans that it should fulfil the needs of patients who are admitted in hospital. Team work meansthat staff should coordinate with each other to provide quality of services to service users. Itshould make continuous quality improvement so that service user can be receive maximumbenefit from the services they receive and a maximum number of patients can be treated as2
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