Evaluation of Performance Information Based on PWC Value Framework

Student Name
Student ID
Name of company: Marks & Spencer
MANAGERIAL ACCOUNTING
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Executive summary
This report sheds light on the evaluation of the quality of performance information based on the
PWC value framework. As per this value framework, organisational health and performance will
be evaluated on the basis of elements mentioned. On the basis of the analysis of quality of
performance information by applying PWC value framework, it can be observed that in some
elements such as objectives, strategies, physical assets, financial assets, risk, and remuneration
policy the quality maintained was high. With the aid of such a high quality of informed decision-
making, the process for internal as well as external stakeholders will be efficient. On the other
hand, in some elements, the quality of information such as innovation and customers was bad
and ugly as a result of which it will directly impact the decision-making process of management
and investors.
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Table of Contents
Strategy............................................................................................................................................3
Objectives.....................................................................................................................................3
Business model............................................................................................................................4
Governance..................................................................................................................................5
Risk..............................................................................................................................................6
Remuneration...............................................................................................................................7
Resources and relationship..............................................................................................................8
Financial assets............................................................................................................................8
Physical assets..............................................................................................................................9
Customers...................................................................................................................................10
People & culture.........................................................................................................................11
Innovation - G&S.......................................................................................................................12
Brands & IA...............................................................................................................................13
Processes & supply chain...........................................................................................................14
Performance...................................................................................................................................15
Operational.................................................................................................................................15
Economic...................................................................................................................................16
Social..........................................................................................................................................17
Environmental............................................................................................................................18
Segmental...................................................................................................................................19
Materiality......................................................................................................................................20
Reference list.................................................................................................................................21
Appendices....................................................................................................................................23
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Appendix 1: Environmental approaches....................................................................................23
Appendix 2: Segmental information..........................................................................................24
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Strategy
Objectives
Figure 1: Objectives of M&S
(Source:
https://corporate.marksandspencer.com/annual-report-2018/mands_annualreport_2018.pdf)
Comprehensiveness
Marks & Spencer is one of the biggest retailers based in the UK who has its presence all over the
world. The company provides high-end clothing, food products, and home products to its
customers. It has been founded in the year 1884, and it is considered being one of the retail
market leaders in the UK. The company constitutes of highly qualified managers who take major
decisions of the company. They are responsible for formulating objectives which will be
followed by all the employees. Their objectives focused on establishing sustainable business
with the aid of consistent profitable growth (M&S, 2019). It also highlights on making sure that
the company is able to meet shareholders accountabilities along with wider stakeholders. The
objective of M&S is rather connected with the vision and mission of the company.
Accessibility
Formulation of strategic objective is significant for every organisation as it provides a detailed
plan on organisations way of going forward. On the basis of strategic objectives, tasks are
building so that every employee can work cohesively in achieving those objectives. As opined by
Visser (2017, p.21), objectives are formulated by internal management and performed by internal
employees only. Detailed objectives of M&S are not mentioned in the annual report, rather a
small overview of the company’s objective has been mentioned. Accessibility of the element of
objective could be improved if a list of objectives would have been mentioned in its strategic
report. The quality of information on this element is good.
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Business model
Figure 2: Business model of M&S
(Source:
https://corporate.marksandspencer.com/annual-report-2018/mands_annualreport_2018.pdf)
Comprehensiveness
The business model is defined as the overall organisation structure that outlines the overall plan
and strategy taken up by an organisation in order to achieve success within an industry (Kumar et
al. 2018, p.152). The business model of M&S focused on establishing well-known brands in
order to provide quality products to the customer. It also revolves around maintaining an ethical
code of conduct as well as delivering the value-added product. The business model of the
company addresses each area of product and services provided by the organisation such as food,
clothing, financial service, and property. It is a well build the business model as it creates a
connection between elements of the core business model and its products and services.
Accessibility
Explanation of the business model of Marks and Spencer is well defined, and it highlights core
products and its way of delivering that product by maintaining quality through effective
channels. Its quality of portraying business model is quite high due to easy understanding of its
business model. It can be observed that the business model of M&S is well connected with the
risk associated with the business model. In addition to this, the company has also constructed its
strategies and objectives by keeping business model at its core. The business model of M&S is
precisely formatted, which assisted in understanding its key areas associated with the business
model. The quality of information on this element is good
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