INF60010 Semester 1 2019: Event Table for Swinburne Guru Consulting

This document presents an event table developed for the Swinburne Guru Consulting (SGC) management system, addressing the requirements of Swinburne University's INF60010 course. The analysis details various events triggered by client requests for coaching services, outlining the interactions between clients, receptionists, coaching specialists, and client relations officers. The event table maps out the flow from initial client contact through assignment confirmation, coach selection, scheduling, and completion, including details on information exchange, actions taken, and the involved parties. This includes the process of finding and confirming a coach, advertising for required skills, interviewing applicants, and the follow-up to determine client satisfaction. Additionally, the document touches on the financial aspects, such as invoice processing and handling unpaid debts. This detailed event table serves as a key component of the requirements analysis and modeling for the SGC management system, providing a clear understanding of the system's functional requirements and operational processes.

Event table development: -
Event Trigger Source Use Case Response Destination
Client Calls to
request for a
coach
Client requests
coaching
assistant
service
Client Requesting
coaching
services
Request
details a
Coach
availability
Client
Receptionist
receives
inquiry from
Customer
Receptionist
communicates
with client
Receptionist Communicating Client
provides
personal
information
and details
about
coaching
Receptionist
Receptionist
want to
creates
assignment
Receptionist
Creates
Assignment
receptionist Creating
assignment
Receptionist
requires
personal
information
and details
about
coaching
Receptionist
Receptionist
Checks clients
previous
details
Checking
client’s details
Receptionist Checking Information
available or
not available
Receptionist
Receptionist
confirms
client’s details
Confirmation
of client
details
Receptionist Confirming
Details
Details
confirmed
Receptionist
Receptionist
submits
clients request
Submission of
clients
requests
Receptionist Submitting
request
Request
details
Receptionist
coaching
specialist
receives
request
Receive
Request from
Receptionist
coaching
specialist
Requesting Request
details
coaching
specialist
coaching
specialist
Want to find a
coach
coaching
specialist,
Finds coach
coaching
specialist
Finding Coaching
details (skills)
coaching
specialist,
coaching
specialist
make a
search on
company
database
coaching
specialist
searches for
Coaches
coaching
specialist
Searching Coaching
details (skills)
coaching
specialist
Client need to
confirm
assignment
Confirms
assignment
Client Confirming
assignment
Assignment
details
Client

detail
client relations
officer wants
to contact
Coach to make
arrangement
client relations
officer makes
arrangement
client
relations
officer
Making
arrangement
Arrangement
details
client
relations
officer
client relations
officer need to
schedule
assignment
client relations
officer
schedules
assignment
client
relations
officer,
Scheduling Update time
and date.
client
relations
officer,
coaching
specialist
recommend
coach
coaching
specialist
recommends
coach
coaching
specialist,
Recommending Coach
available
coaching
specialist
Client wants
to confirm
assignment
Client
confirms
assignment
Client Confirming Confirmation
details
Client
Coaching
specialist want
to advertise to
get required
skills
coaching
specialist
adverting for
required skill
coaching
specialist
Advertising Advert details coaching
specialist,
coaching
specialist
wants to
interview
applicant
coaching
specialist
interviews
applicant
coaching
specialist
Interviewing Interview
results
coaching
specialist
Coach needs
to confirm
assignment
Coach
confirms
assignment
Coach Confirming
assignment
Confirmation
details
coaching
specialist
client relations
officer want to
follow up to
determine
satisfaction
client relations
officer follows
up to
determines
satisfaction
client
relations
officer
Determining
satisfaction
Satisfaction
details
client
relations
officer,
client relations
officer
complies
report of
satisfaction
client relations
officer reports
client
relations
officer
Reporting Report results client
relations
officer,
Coach
complete
assignment
Coach
completes
assignment
coach Completing
assignment
Completion coach
coach Send
invoice to
book keeper
Coach sends
invoice
coach Sending
Client pays Makes client Process Invoice and client

payments payment payment
details
bookkeeper
Remind
Reminds bookkeeper Writes Payment
details
bookkeeper
Bookkeeper
passes unpaid
invoice
Bookkeeper
passing unpaid
Bookkeeper passing Un paid
invoice detail
Bookkeeper
Manager
wants to
writer to client
Informs client
about debt
Manager informing Debt details Manager
Manager want
to sell unpaid
date
Sells unpaid
dept.
manager selling Debt details Manager
DFD Fragments: -
Fragement 1
Context diagram.

Entity relationship diagram.