TOGAF Architecture Task Solution

This document presents a solution to a practical assignment focused on using the TOGAF (The Open Group Architecture Framework) methodology to address a CRM integration task. The solution outlines the steps involved, starting with selecting the TOGAF ADM (Architecture Development Method) and the TOGAF Artefact Catalog. It then details the systemic changes required to integrate two instances of Oracle-Siebel CRM into a single Salesforce.com CRM system. The solution progresses through phases A to E, defining and documenting the necessary changes in each phase, including organizational impacts, business processes, data, applications, technology, and project context. Diagrams are suggested to illustrate the changes and concepts in each phase. The solution provides a comprehensive approach to managing the architectural changes required for the CRM integration project.

Example: Architecting Task Using TOGAF
STEP 1: Select TOGAF ADM
Notes:
Start with new vision for systems.
Use BA, ISA,TA and O&S phases only.

STEP 2: Select TOGAF Artefact Catalog
Notes:
Start with Phase A and work your way to Phase E (as per step 3).

STEP 3: Select systemic change required from new systems:
Integrate CRM systems: Take two instances of Oracle-Siebel CRM and integrate into a single
SalesForce.com CRM arrangement
Notes:
From Step 2, Start with Phase A and work your way to Phase E.
From each phase select the artefacts that will require evolutionary change from AS IS to the
TO BE state or condition.
Phase A: Define/describe solution concept for new Salesforce.com system (diagram as
required).
Phase B: Define/describe/document the following:
Organization/actor changes;
Objective of systemic change;
Business service and function impacts (CRM/CEM);
Business processes changes;
CRM product lifecycle effects;
Business Use-case diagram.
(create diagrams as required).
Phase C: Define/describe/document the following:
Data segment of ISA:
CRM Data component impacts;
CRM Data-function matrix changes;
CRM Systems-data matrix changes;
CRM Data security changes;
CRM Data migration planning issues;
CRM data lifecycle effects.
(create diagrams as required).
Applications segment of ISA:
Changes to CRM application portfolio;
Changes to systems interfaces;
CRM applications and functions matrix;

CRM applications interactions changes;
CRM applications and user locations charts;
CRM applications use case diagram; CRM applications manageability matrix;
CRM applications-processes diagram; SE diagram for CRM applications;
CRM application migration chart;
CRM software distribution steps.
(create diagrams as required).
Phase D: Define/describe/document the following:
CRM technology standards to be used;
Changes in the Technology portfolio;
CRM systems-technology matrix;
CRM platform diagram (detailed view);
Network and hardware diagram for new CRM systems;
Communications engineering change plan (outline).
(create diagrams as required).
Phase E: Define/describe:
Solutions context;
Project context (rich picture);
Benefits realization diagram.
(create diagrams as required).