Executive Summary Report 2022

EXECUTIVE SUMMARY
 This report discusses the correlation among the
implementation of ISO9000 and other factors such as
industry, firm levels and internal and external institutional
pressure, just to list a few. A review of quite a number of
available literatures provide meaningful insight that are
crucial in understanding the adoption of ISO9000 and its
relationship with other factors in China’s service industry.
 In China, enhanced firm image and competitiveness are the
more powerful driving agents of ISO 9000 certification than
customer and supplier pressures. Furthermore, we observed
a clearly defined desire for absolute legitimacy and much
needed support within the organizational fields within which
these firms operate.

INTRODUCTION
 The ISO 9000 quality management system was initiated in
1987 by the International Organization for Standardization
(ISO) with the intention of standardising quality systems,
however, the ISO 9000 family of standards have undergone
significant changes from their time of initiation to date.
Despite all these changes, more and more studies have
continued to be undertaken with the main aim of figuring
out the factors that drive different business industry players
to obtain ISO certification.
 Kadash 2012 and other renowned researchers have put
these factors into consideration from a dual perspective
that splits these factors into two categories namely, the
internal and external factors. The internal factors refer to
aspects such as decrease in cost, desire for improved
productivity and profitability whereas, external factors refer
to aspects such as enhanced company image and pressure
from clients or suppliers.

LITERATURE REVIEW
 As we have already indicated during the commencement of
this report, the predominant approach on the existing
research papers has looked at the factors from the
internal/external aspects point of view. According to this
research approach, the internal factors include the utmost
desire for improved productivity and profitability, decrease
in cost, improved quality etc. whereas the external aspects
include pressure from clients or suppliers, enhanced firm
image and so on .
 Generally, the ISO 9000 standardization has grown into a
major prerequisite for any firm to attain world-wide market
entry thus, a number of research works on the factors that
drive firms into obtaining ISO certification are of the opinion
that external factors are far much more superior to the
internal factors (Kadash, 2012)

METHODOLOGY
 The data consisted of 5717 companies, each having details
including the ISO certification, years founded, number of
employees with their qualifications, revenue and profit
labels. The aim of the study was to establish statistical
relationship between companies ISO certification and other
variables such as education and revenues.
 The data analysis performed were quantitative since the
data were numeric based and numeric data analysis were
perform to find the relationship between ISO certification
and other variables. The percentages, frequencies and the
measures of central tendencies and dispersions were also
performed using appropriate data techniques.
 The choice of the picking quantitative analysis of data can
be justified by inability of qualitative data to perform
statistic relationship between variables, which was the main
aim of the analysis.