Report on Organizational and Sector Leadership at Bank Nizwa

This report discusses the organizational structure, leadership style, changes, and challenges faced by Bank Nizwa, the first Islamic bank in Oman. The bank follows a hierarchical structure and a participative leadership style. It has implemented various changes such as launching a mobile app, innovative strategies, and training programs. The report also highlights the differences between Bank Nizwa and its competitors and their positive and negative impacts. Access more study material at Desklib.

Running Head: Leadership Project
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Leadership
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Executive Summary –
Effective leadership is an essential tool for every organization, which help them in increasing
their performance and growth and achieving their goals and objectives. Its purpose is to
achieve the goals and earn profits of the organization through human resources.
Organizational structure and system is also important for organization for achieving its
objectives. Organizational structure at Bank Nizwa is hierarchical as it includes many layers
from top level to lower level of management. They follow participative leadership style
which highly impact on the performance, leadership, employees and management.
Organziational changes are also important for organization for developing their business,
gaining competitive advantages and success in long run. There are various changes which are
implement by the Bank Nizwa such as launching mobile app, various innovative strategies or
systems as Miss Call, enhanced the compliant product portfolio of Sharia, implement various
training and development programs and other programs for increasing awareness about the
bank or its Islamic services. So, the above changes help the organization in increasing their
revenue and profitability and it also contribute to the economy of country. But, there are also
some challenges which are facing by Bank Nizwa, which impact on bank’s performance and
productivity. By implementing various strategies and innovative ideas, Bank Nizwa can
overcome issue or challenges which are facing by them.

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Table of Contents
Introduction –.............................................................................................................................3
Q1...............................................................................................................................................4
Organizational structure and system at Bank Nizwa –..........................................................4
Leadership structure and system at Bank Nizwa –................................................................5
How Bank Nizwa differ from their competitors –.................................................................7
Positive and negative points from such differences –............................................................8
Q2...............................................................................................................................................8
Banking Sector has evolved as per the following ways –......................................................8
How banking sector differ from other sector –......................................................................9
Positive and negative points from such differences –..........................................................10
Q3.............................................................................................................................................10
Organization changes and why it’s necessary for continue growth of the business –.........10
Changes at Bank Nizwa benefits the organization in following ways –..............................11
Q4.............................................................................................................................................12
Challenges which are facing by Bank Nizwa –...................................................................12
Bank Nizwa needs to take action to overcome their issues or problems. Following are the
some actions which should be taken by Bank Nizwa –.......................................................13
Conclusion –.............................................................................................................................14
Recommendations –.................................................................................................................14
References –.............................................................................................................................15

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Introduction –
Bank Nizwa is the first Islamic bank in the Oman and this bank was incorporated in 2012 by
Sheikh Saud Bin Ali Al Khalili, which offers he various services related to banking to their
customers. It provides solutions related to baking for general people as well as companies.
The bank focuses on the various banking services with respect to the principles of Islamic
sharia and its main purpose is to provide various products and services related to banking in
two segment of business, first one is wholesale banking and other one is retail banking (Bank
Nizwa Company Profile, 2019). The segment of wholesale banking involves commercial
banking, trade finance and international banking and investment treasury and capital markets.
The segment of retail banking includes product development, distribution channels of sales,
wealth management, private banking, marketing, media relation, public relations, brand
development and management. The operation of the company is managed by its head office
and its 13 branches across the Oman. The Islamic banking products of the company involve
mudaraba, musharaka, Salam, Ijara, murabaha, Istisna and Sukuk. The bank implements the
state of the art banking systems and software which help their customers or provide them the
best experience of Islamic banking (Our Story, 2019).
It is important for every organization is to be organised because it helps the organization to
survive in long run and achieve their goals. So, by using proper organization structure,
system, models, strategies or competitive strategies, effective leadership style, various
theories of management, they can achieve their objectives (Paoli, 2014). Organization
structures or system refers as what businesses require to use to ensure they are able to meet
their goals effectively and efficiently. These structures help the business in controlling their
business activities, reducing conflicts among their employees, improve organization
productivity, proper management system, increasing their revenue by achieving their goals
and profits (Morgan, 2014). Organization changes are also necessary for growth and future
success. Sometimes, organization also faces various issues or problems, so they can take
actions against that challenges (Hughes, 2015). This report consist Bank Nizwa’s structure
and system, leadership structure and style and changes and challenges of Bank Nizwa.

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Q1.
Organization structure and system –
Organization structure refers as how activities are design in order to achieving their
objectives. It also determines how information flows from one level to another level of
management within an organization. It can depend on organization size, sectors, number of
employees and customers and its physical resources (Takahara and Mesarovic, 2012). There
are four types of organization structure- Administrative structure, Functional structure,
Matrix structure and Divisional structure (Steiger, Hammou and Galib, 2014).
Organizational structure and system at Bank Nizwa –
Organization structure of Bank Nizwa is hierarchical because it includes many levels as top
management level, middle management and lower level of management. Board of director
has 10 members and executive committee has 8 members in total. They does not have single
leader rather than they work as a whole from top level to lower level to achieve their
objectives (The Board, 2019).
Organziational Structure at Bank Nizwa
The seven organizational structure and system at Bank Nizwa –
1. Effective and friendly organizational culture: Organization culture at Bank Nizwa is
friendly or positive. Employees are open to communicate with the employer regarding
Chairman
Vice Chairman
General Manager
(Wholesale
Banking)
Group General
Manger
(Retail,
Investments and
Global Markets)
Retail
Investment
Banking and
Finance
Assets
Management Treasury
Group General
Manager
(Corporte &
Operations)
Project Finance Internationsl
Operations
Group Genral
Manager
(Islamic Banking)
Group General
Manager
(Corporate
Services)
Credit IT HR

Report on organizational and sector leadership
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any issues or problems which they are facing related to their task or work within the
organization.
2. High employee empowerment: Bank Nizwa maintain effective relationship with their
employees and the bank has high employee empowerment through providing
compensations and benefits to their employees for best performance, involving its
employees in decision making process and by performance management system as it
is the main key strategy of the bank. So, it help the company to balance the demand
and supply for the capabilities of the employees and to manage cost for the employees
effectively and efficiently for a long period of time (Huq, 2016).
3. Decentralized decision making: At Bank Nizwa, decisions related to the operations of
the business are not taken by only top management because the bank also include
middle level of management and lower level management in their decision making
process.
4. Decentralized structure: The Bank Nizwa sets their organizational structure according
to all members of the organization. So, it will help the organization in higher
employee empowerment, reducing the burden on top level management, more
efficient decision making because of decisions are made more quickly than
centralized structure and increase productivity and performance of the organizations.
5. Flexible working environment: Bank Nizwa gives the employees flexibilities related
to how long, when and where they work within the organization. It will help in
reducing conflicts among employees and between employer and employees,
increasing their productivity and efficiency, improving their performance and
achieving their goals (Ramsdal, 2016).
6. Effective Leadership: They lead their employees or team member effectively and
efficiently by maintaining positive relationship with their employees, providing
various training and development programs, recruiting best employee as per the
requirement of the job position and encouraging the employees through performance
management system and reward system for their best performance (Bank Nizwa
Empowers Omni talent with Key Senior Team Appointments, 2018).
Leadership structure and system at Bank Nizwa –
Leadership is different in every organization as per the seven leadership mindset theory such
as:

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1. Turquoise – As per this theory, bonds pull organization and people together and work
within the organization must be meaningful.
2. Yellow – This theory refers as workers of the organization need free access to
material and other information and they enjoy their work.
3. Green – As per this theory, every member of the group share the related information
with their peers rather than competing with them.
4. Orange – Workers encourage by getting rewards from their leader and they compete
with their peers because it helps them improving their productivity and performance.
5. Blue – When manager told their employees that how can they do their work in better
way, then workers automatically do their work better.
6. Red – There is strong leadership and when manager fulfil basic needs of their
employees then they give their more efforts towards the work.
7. Purple – AS per this theory, employees are married to their team (Beck and Cowan,
2014).
Bank Nizwa adapted a democratic and participative leadership style or they follow yellow
theory of Seven Leadership Mindsets Theory. Participative leadership style states that when
manager invites employees for participating in the decisions making. It will motivate to the
employees, due to this organization improve their productivity because they continues to
provide banking services to their customers. Due to the democratic or participative leadership
style of management, their way of operating the business is decentralized, so information
pass from top level to higher level of management and employees are free to communicate
any issues or problems and also allowed to participate or contribute their ideas in decisions
making process (Bonnici and Cooper, 2011). The bank motivate their employees by
maintaining performance management and succession planning program, it help the
organization in providing technical and functional skills to their employees and build
effective culture as pay for performance to their employees. The bank also implements
various training programs which are more than 105 with more than 800 training opportunities
related to risk management, retail management, corporate management, wealth management
and Islamic Banking Training. The bank has adopted performance appraisal system to
encourage and motivate to their employees by providing compensation, merit pays and other
benefits to them as per their performance. The bank try to create sustainable process for
compensation process and from this they ensure that the leadership structure and system for
its employees are aligned with all requirements of regulatory (Bank Nizwa Empowers

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Employees to Become the Islamic Banking Leader of Tomorrow with 800 Training
Opportunities, 2016).
Impact of leadership structure on Leadership, management and staff –
1. Leadership: Leadership structure and system present at Bank Nizwa impact highly on
the leadership of the organization. It will help the leader in maintain positive work
culture by reducing conflict, proper performance management, improving their
productivity and effective planning (Khan and Adnan, 2014).
2. Management: It also impacts the management of the organizations such as it will help
in increasing adaptability to change because of flexible working environment,
improving growth and improves employer employee relations.
3. Staff: Leadership structure at Bank Nizwa helps staff in increasing their performance
and efficiency, better relations with the employer, better able to understand customers
and increase their loyalty towards the company (Carroll, Ford, Taylor, 2015).
How Bank Nizwa differ from their competitors –
1. Bank Nizwa has various training opportunities for their employees, which help them
in increasing their productivity and performance and development of the employees.
2. The bank provides various benefits to motivate and encourage their employees
towards their work as the bank has also received “Best Employee Retention and
Motivation” award in 2018 (Management Discussion & Analysis Report, 2018).
3. The bank has also received “Strongest Islamic Retail Award” in 2018.
4. They mainly focus on achieving their goals with customer satisfactions.
5. Bank Nizwa continuously focus on the raising the awareness about the Islamic
banking services and sharing the multifaceted benefits of the bank among the large
number of customers across the Omen through road shows, workshops and discussion
group.
6. The bank also plays an important role in promoting investment and social
development by various programs and initiatives.
7. They differentiate their services than its competitors by using innovative information
technology and ideas and by new thinking.
8. They help and support to their customers as the bank believes customers are the value
for the organization (Our Values, 2019).

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Positive and negative points from such differences –
Pros Cons
 Increase revenue and growth
 Increase the number of customers
 Increase productivity of the
employees
 Effective leadership
 Effective information system
 Innovative technology
 Bank does not cover large
geographical area
 Conflicts may arises among workers
 Workers have low skills and quality
 Lack of supply chain management
Q2.
Banking Sector has evolved as per the following ways –
1. Banking sector is the sector which are holding the financial assets for their customers
and investing the financial assets as leverage which helps the company in creating
wealth and systematic regulation of various activities through government agencies.
Banking sector is undergoing for the process of evolution and continuous dramatic
transformation of various banking services which are provided to the customers.
2. The total assets of the banking sector are US $ 163,058 billion in 2017 and its
compound annual growth rate is to be 8 per cent for the next five years.
3. The banking industry contributes more than 45 per cent of the total market share.
They continue increase their sales and revenue and performance as compare to other
sectors.
4. Evolution of the industry depends on the 10 Cs. These are:
 Conversational commerce – Customer satisfaction level with 73 per cent
 Coverage on search ground – 35 % of all traffic
 Content rich experience
 Commandment in UX
 Cater Omni channel
 Customized E-mail Marketing
 Co-operative customer support
 Customization of campaign
 Content for media
 Coupons or discount strategy

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5. Bank offer various financial services to the international markets and control various
assets and cash. They are also working to develop services, identify new niches of
business, to implement innovative strategies and capture new opportunities in the
market by the latest technology. The banking sector is becoming more complex with
globalization, deregulation, diversification and consolidation of finance industry
(Trends in the banking industry, 2019).
6. The growth of revenue of bank increased by 12 per cent in 2018 and it is expected
that growth of banking industry will be increased by more than 30 per cent in next
three years (Global banking outlook, 2018).
7. Banking sector has maintained its strongest growth in seven years by effective
leadership strategies and by positive employee engagement as they implemented
various colleague engagement activities or programmes through various effective
communications channels such as their own intranet portals, emails, website and
social media platforms. These programs are Colleague Briefing Session, Talent
Showcase, Spark, and Yammer Chat, celebration of various events related to the
employees for interaction with their colleagues, training and development programs,
rewards and recognition and by corporate social responsibility activities (The
evolution of banking in Oman, 2010).
How banking sector differ from other sector –
1. Banking sector is one of the biggest sectors in the whole world. As banking sector
include Reserve Bank of India and other various commercial banks whose provide
various banking services to general people as well as for the companies.
2. Banking sector covered whole geographical area as many banks are located in most of
the cities of the whole world.
3. They contribute less employment to the government as compare to other sectors.
4. They have more innovative and technical skills for developing their business as well
as increasing their revenue and profitability than other sectors.
5. They mainly concentrate on achieving their goals through large number of customers
and with customer’s satisfactions.
6. They mostly follow autocratic leadership style of management. They do not allow to
their employees to participate in decisions making process.
7. Economic recovery is very fast as compare to other sectors.
8. Needs and expectations are not different of their customers.

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9. They follow sustainable competitive advantages; it means they maintain their
strategies for long period of time.
10. They offer various financial or banking services to the customers which are essential
for their lives.
Positive and negative points from such differences –
Pros Cons
 Covered large geographical area
 Economic recovery is fast
 Technology and innovative system
than its competitors
 Autocratic style of leadership
 Large number of customers
 Lack of supply chain of management
 Does not have competitive strategies
 Lack of contribution to the
government
 Lack of improvement in their
efficiency
Q3.
Organization changes and why it’s necessary for continue growth of the business –
Organization changes at Bank Nizwa –
1. Organization change refers as set of various changes or variations on the structure of
the organization for continuing growth and success of their business or in other words
it can be defined as ability to adapt the transformation or different or new
organizational structure (Lewis, 2011).
2. Bank Nizwa implements various technologies to diversify revenue of the organization
and improve financial performance of the organization.
3. The bank enhanced the compliant product portfolio of Sharia for the customers of
retail, commercial, corporate and SME. So, they provide products to their customers
with the principal of Sharia, which are guided by the framework of Islamic Banking
Regulation.
4. Launching of mobile app also help in increasing their customers and achieving their
goals and objectives.
5. Bank Nizwa expertise the shares during the conference of Oman’s 1st strategy
practitioners.

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6. They continuously focus on raising the awareness of customers about Islamic services
among large number of people through various strategies as road shows, events and
advertisement and other promotional activities and by corporate social responsibility
activities.
7. They have been collaborating with CBFS and supporting its various programs in
Islamic banking by various workshops and other related programs, so it will impact
on the economy of the country and the development of career of students as well as
the organization (Bank Nizwa discusses innovation in Islamic Finance during College
of Banking and Financial Studies, 2018).
8. They also introduced innovative service which is called Miss Call, which help the
customers to miss call their phone number and then they get a message which shows
all balances of that customer.
Organizations changes required for continuous success and growth –
Organization changes are very essential for any business for their continue growth and
success because it will help in increasing organization’s revenue, development of
organization, improving their growth and achieving its goals and objectives and without
change, business will lose their competitive advantages and fail to achieve their goals or need
towards customers (Richards, 2018). It is important in the organizations to allow workers to
learn new skills and new technologies, to explore new opportunities and to show their
creativity through new ideas and technologies which benefits to the organization.
Transformation is necessary for the evolution of any organization. It is a greatest
management and leadership challenges from the continue change of the social, technology
and economic climate. It is the only option for maintaining growth, achieving their objectives
and improving its financial performance. So, organization needs changes on regular basis on
the basis of PESTEL factors (Carter, Ulrich and Goldsmith, 2012).
Changes at Bank Nizwa benefits the organization in following ways –
1. Due to innovative technologies which are implement by the bank helps in increasing
its assets by 10 per cent in 2018 from previous year and increase large number of
customers and they contribute more than 4 per cent to the GDP of the country.
2. In 2015, bank’s financial assets have increased by 43 per cent than previous year and
the bank’s deposits have increase by 90 per cent as compared to previous year.

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3. They improved its financial performance due to its effective operation and effective
leadership.
4. Due to growth in deposits, assets, operating income and financial portfolio of
customer of the Bank Nizwa, its net loss also decreased from previous years.
5. Help in gaining the confidence and trust of large number of the customers because of
continuously delivering high quality products and services of Islamic finance,
investing in various innovative technology and increase in the awareness of large
number of customers and human capital.
6. The organizational changes at Bank Nizwa also help in maintain its position in the
market and increase market shares.
7. It also help the bank to deliver excellent experience to their customers, enhancing
value for employees, shareholder and customers and building high performance of
work environment (Management Discussion & Analysis Report, 2019).
Q4.
Challenges which are facing by Bank Nizwa –
1. Increase in competition: Bank Nizwa is facing challenges because of increase of the
level of competition from other banks as well as financial technology companies.
2. The bank will need to ensure the availability of all funds and assets at bank for
fulfilling the demands of its customers and they also ensure the use of repurchase
operation for increasing liquidity in the local currency.
3. Bank Nizwa also facing challenge of continuously support to the national economy
through persisting for attracting the national saving, meeting the various needs of
economic sector of the country, increasing flexibility in dealing with fluctuations in
economy of country and decreasing trends in the price of oil in the markets (Islamic
banking institutions in Oman need to focus on innovation, 2015).
4. Regulatory pressure: For the bank, there are various regulatory authorities such as
Islamic Banking Regulatory Framework, AAOIFI Standards, SSB and Sharia
Compliance, so they need to spend large amount of discretionary budget of the
organization on being compliant, increasing process and expanding systems to fulfil
the requirements of these regulatory authority.
5. The bank is also facing some other challenges as increment in their investments, high
level of optimism for improving the prices of oil, continue growth in the US dollar,

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increase in their pressure for management of business and how to gain competitive
advantages, they also have pressure on the borrowing cost from the international
market and they cannot control the impact of external environment (Management
Discussion & Analysis Report, 2017).
Bank Nizwa needs to take action to overcome their issues or problems. Following are
the some actions which should be taken by Bank Nizwa –
1. Every organization is facing various challenges or issues or problems. It can be in
various ways such as poor financial management system, lack of technologies, poor
customer services, government regulation, laws, rules and compliance, monitoring
performance of the employees and the organization and uncertainty about the future
growth and success (Austin, Brody and Packard, 2009). For gaining competitive
advantages, Bank Nizwa needs to implement more innovative ideas or technologies,
improve supply chain management and increasing the level of satisfaction of
employees as well as customers. By improving their leadership skills, by proper
management and implementing leadership strategies, they can also gain competitive
advantages (Aquinas, 2009).
2. The bank can built their reputation and remain customer and employee loyalty
through their human resources and by proper understanding of human behaviour
towards decision making, measuring performance of the individuals, their roles and
responsibilities. Human behaviour plays an essential role in building company
reputation and increasing share price and customer loyalty towards the organizations.
It helps in creating a positive organization culture. Company should conduct survey of
the organization culture and understand how employees behave and measure their
performance in the organization (Prince and Ford, 2016).
3. Bank Nizwa can increase its market shares and increase it revenue than its
competitors by strong customer relationship, implementing various innovation
strategies, smart HR practices and competitive strategies (Voets, 2010).
4. They need to grow their income in a safe, strong and sustainable manner and by
maintaining the balance between cost and capital and they should mainly focus on the
customer satisfaction level profitability and risk management. For diversifying their
business they need to focus on implementation of more innovative strategies than its
competitors.

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Conclusion –
Hence, organization structure, leadership styles, structure and theory, organization changes
and organization challenges or issues are necessary for every organization for its future
growth and success and achieving goals and objectives. Organizational structure at bank
Nizwa is hierarchical because it includes many levels as top management level, middle
management and lower level of management. Organziational culture at Bank Nizwa is
effective, friendly, high employee empowerment, flexible and decentralized. They have
effective leadership structure as the bank follow democratic or participative style of
leadership, so it has good impact on the leadership, management and their employees and it
also help the organization in enhancing their performance and productivity. Banking sector
has growing continuously from year to year as compare to other sector. Bank Nizwa differ
from its competitors in various ways such as they have various training opportunities,
innovative and technical skills and focus on raising awareness about the Islamic services
among large number of people. They continuously grow their business or revenue by
implementing various innovative strategies and by effective leadership strategies, which help
them in achieving their goals and objectives. So, the above changes help the organization in
various ways such as increasing the number of customers, proper leadership management,
employee loyalty and customer loyalty and increasing their revenue and profitability.
Recommendations –
There are various challenges which are facing by Bank Nizwa as increase in competition,
regulatory pressure and increment in their investment and continuous growth in the US
dollar. So, in following ways they can overcome the above issues or challenges:
1. Implementing more innovative skills and technology within the organization.
2. Improving the bank’s supply chain management system
3. Introducing various leadership strategies for achieving their goals and objectives
4. Maintaining effective relationship with customers as well as employees
5. Understanding of roles and responsibilities of their employees and other members of
the organization
6. By Measuring the performance of the employees towards the organization
7. Try to increase the level of satisfaction of both employee and customers.
8. They can also overcome such challenges by proper understanding of human
behaviour and maintaining balance between cost and capital.

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https://www.zawya.com/mena/en/press-releases/story/Bank_Nizwa_discusses_innovation_in
_Islamic_Finance_during_College_of_Banking_and_Financial_Studies_Forum-
ZAWYA20180908063726/ [Accessed 23/04/2019]