Executive summary of the case study Time and place: This case

Time and place: This case study was conducted in pediatric hospitals in England
and was by Received on 22nd February 2016 by British medical journals, revised
on 23rd March 2016, accepted on 25th March 2016 and Published Online First on
20th April 2016. However, it is not clear when the research was conducted.
Executive summary of the case study
Scope: This study focuses on the use of
other interventions other than the
traditional methods for managing of
conflicts in healthcare organizations.
Conflicts are very common in healthcare
settings and the traditional methods
have become too common. The study
was conducted in pediatric settings of
different healthcare organizations.
Purpose: The main purpose of the study
is to discover the impact of training
intervention strategy in identifying the
warning signs and preventing conflict
escalation. Moreover, it provides
information on how the nurses used the
identified strategies to manage conflict.
Methods: For this study, relevant literature
was reviewed to identify the methods that
are currently being used by healthcare
professionals. The key players in the
pediatric setting were chosen, trained and
surveyed through a combination of
questionnaires, self-assessment tools, and
feedback on their ability to identify and de-
escalate conflicts.
Findings: The use of training intervention is
very effective in identifying and preventing
escalation of conflict in healthcare facilities.
The central problem to using third parties in
conflict resolution is lack of essential skills
and knowledge necessary for conflict
management in healthcare setting. The
study revealed that the most common
strategies that nurses use after the training
are offering confidentiality so as to promote
trust, empathy so as to acknowledge the
issue, effective listening so as to understand
the root cause of the conflict and role play
so as to encourage openness. This case
study has made contributions to effective
management of conflict.
Conclusion: This study recommends the
use of training intervention to identify
and prevent escalation of conflicts in
healthcare organizations. This is because
it provides evidence-based approach
that is useful for managing conflicts in
Population: The population of the study
was patients and their families.