This essay evaluates the ethical concerns raised by the Facebook Cambridge Analytica leak and the violation of privacy of its users. It aligns the ethical decision-making process along with most relevant moral philosophies in order to provide an ethical solution to the problem.
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Comparative Business Ethics and Social Responsibility
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Ethical Issue relating to Facebook The importance of data security and the privacy of individuals are increasing with the popularity of social media sites. These sites are used by people to share their personal data with others which include photos, videos, location, and others. The risk of breach of this data has augmented as the number of cyber-attacks on social media sites has increased (Baruh, Secinti, and Cemalcilar, 2017). Recently, an article is posted by the New York Times regarding the fine imposed on Facebook for Cambridge Analytics leak in which data of over 87 million users was violated (Satariano and Frenkel, 2018). This incident raised many ethical concerns regarding the privacy of social media users and threat of data violation. Most people are unaware of social violations which they face due to which they are unable to protect their data online. However, ethical concerns are raised by the fact that social media sites are also failing to take appropriate care to protect the data of their users which resulted in adversely affecting their privacy. The social media sites collect the private information about their users and share it without their consent to third-party organisations in order to increase their profitability. In this essay, the news article titled “Facebook Fined in U.K. Over Cambridge Analytica Leak” will be evaluated to determine various ethical concerns and issues raised in the article (Satariano and Frenkel, 2018). This essay will evaluate whether an ethical decision has been made in this case. Moreover, this essay will align the ethical decision-making process along with most relevant moral philosophies in order to provide an ethical solution to the problem. Recently, Facebook, the social media giant, was involved in a controversy relating to the leak of the data of its users. In this case, the private data and details of more than 87 million users were leaked. The data was collected by Cambridge Analytica which collected the data through an online personality quiz application. Due to the algorithm of Facebook, the company was able to collect the data of users who played the quiz along with everyone who was included in their friend list even if they did not played the quiz (Meyer, 2018). The data collected was used by the company to influence the political opinions of American citizens and find out potential voters who support Donald Trump in the 2016 United States elections. In this scenario, Russia played a crucial role since the company has its ties situated in Russia. Facebook was held liable by the court since it failed to protect the privacy of its Page1
users. Later, Facebook admitted publically that it collects the private data of its users without their permission which include their political views, phone numbers, location, and others. All this data is used by Facebook to improve its advertising strategy to show relevant advertisements to its customers. This data can also be accessed by third-party organisations which can use this data for several purposes. This raised security, privacy and ethical concerns as people realised that their online data is being violated by Facebook. Many people criticised the policies of Facebook and started deleting their accounts from the website. Moreover, this news resulted in adversely affecting the net worth of Facebook, and its shareprices dropped substantially. TheBritish Information Commissioner’s Office imposed a fine of 500,000 pounds or about $660,000 on the company for failing to ensure that security of its users (Satariano and Frenkel, 2018). The key ethical issue raised in this scenario is the lack of transparency which is maintained by Facebook with its users. The incident showed that the company collects private data of its users which includes details regarding their political views, contact numbers, and locations with their knowledge (Badshah, 2018). Most users are not aware of the fact that they are sharing this data with Facebook and the company is utilising this data to improve its advertisement strategy. After the incident, the CEO of the company, Mark Zuckerberg, was appeared before a jury in which he admitted the mistake of the company and provided that he is personally responsible for this mistake (Stewart, 2018). Zuckerberg also provided that he will ensure that a high level of transparency is made by the company with its users by disclosing the data which is collected by the company. The collection of users’ data with their consent and sharing it with other organisations raises critical private and ethical concerns which are highlighted after this incident. Another key ethical concern raised in this case is related to the failure of the corporate governance policies of Facebook. The company failed to implement effective corporate governance policies in order to protect the interest of its stakeholders which also include its users. The corporation did not implement corporate governance policies which are focused on ensuring the privacy of its users, instead, the company misused its position to collect the data of its users and share it with third parties organisations to increase its profitability. The ethical concerns regarding the leadership in Facebook also rose in this case after appearing of Zuckerberg in front of the jury. Zuckerberg did not put the blame on anyone else, and he Page2
provided that it is his mistake that the company failed to protect the data of its customers (Salimas, 2018). This statement raises ethical concerns regarding leadership at Facebook because if the leadership in the company is not focused on implementing effective corporate social responsibility (CSR) policies, then it is difficult to ensure the privacy of the data of its users. The fine imposed on Facebook also raises various ethical concerns because it is not enough to punish the company. Facebook is a multi-million dollar company, and the fine is a tiny sum of its revenue. However, it is the largest fine which can be imposed by the British Information Commission’s Office which raises the concerns whether appropriate regulations are imposed by the government to address these issues. In this case, the decision is made that Facebook is required to change its user policies in order to encourage transparency with its users. Zuckerberg admitted the mistake of the company and provided in front of the jury that he will change the policies of Facebook to prioritise the privacy of users. After the incident, a notification was sent to Facebook users in which the company highlighted its privacy policies and included information regarding the details of its users which are collected by Facebook (Warren, 2018). A fine is also imposed on Facebook by the government for its mistakes. However, it is not an appropriate ethical decision which is taken in the case. The government did not impose any restrictions by enacting any new laws to ensure the privacy of its users. The government should have made changes in the current policies regarding cyber securities in order to prioritise the privacy of individuals and prohibits the social media sites from collecting information about their users without their permission. Although Facebook admitted its mistake and changed its policies to improve transparency, however, still most people are unable about it terms, and they mistakenly given permission to third party websites and services to collect their along with their friends’ data. Facebook should have penalised properly by imposing a fine on the company which is appropriate, however, the actual fine imposed on Facebook is not enough to hold the company liable for its actions. Another good example is the case of Google and the fine of€15 million which is imposed by the government of Netherlands over the company for violating its privacy policies (Johnston, 2014). This example shows that the governments are not authorised to impose heavy penalties on companies which makes it easier for them to violate the privacy of their users. Page3
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The Utilitarianism ethical theory provides that individuals and entities should focus on achieving the greater good for greater number of people. This theory evaluates the morality of a situation based on its consequences rather than the actions of the party (Garner, 2017). Based on this theory, the actions of Facebook are unethical. The actions of the company were focused on increasing its profitability due to which the privacy of millions of users was violated. The consequences of the actions of Facebook are disastrous since the private data of 87 million users were leaked which was used for influencing the decision of 2016 US Presidential elections. Since the greater good for greater number of people is not achieved by the actions of Facebook, they are considered as unethical. Another key theory which applied, in this case, is the Deontology ethical theory. This theory focuses on the fact thatwhetheradutyisviolatedbythepartyornotratherthanfocusingonthe consequences of the actions (Grant, Arjoon and McGhee, 2017). As per this theory, the party must have a good maxim while taking a decision in order to consider its actions ethical. In this case, the maxim of Facebook was to use the private data of its users for increasing the profitability of the company. The company violated the duties which it owes towards its customers regarding protection of their privacy. Thus, the actions of Facebook are considered as unethical as per the provisions of deontology ethics theory. The first step in the ethical decision-making process is that the ethical problem must be identified properly. In this case, the main ethical problem is that there are not governmental regulations available which prohibit the social media sites from breaching the data of their users. The second step is collected of relevant information. In this case, Facebook was collecting the private data of its users and allowing third parties to collect it as well without the consent of users due to lack of government regulations. The third step is evaluation of the information based on which Facebook had not violated the privacy of its usersincasestrictregulationshadbeenimposedbythegovernmenttomaintain transparency in its operations. Thus, it can be implemented that the strict governmental policies can stop organisations from violating the data of its users. As per this analysis, the ethical decision, in this case, is that strict and effective regulations should be imposed by the government to govern the operations of Facebook and other social media sites to ensure transparency of operations and avoiding the violation of privacy of users’ data (McNamee and Parakilas, 2018). The alternative solution to its decision includes that Facebook should Page4
itself improve its corporate governance policies to prioritise the privacy of its users. However, the corporation is more likely to focus on its benefits rather than the privacy of its users. Thus, it is ethical that the government imposes restrictions on Facebook to prohibit it from accessing the private data of its users without their prior consent. Based on the above observations, it can be concluded that the data leak incident of Facebook highlighted the key ethical issues relating to the privacy of users data while using social media sites. The evaluation of this article provided that corporations such as Facebook collects the private data of its users and shares them with third-party organisations in order to increase its profitability. The main ethical concerns which rose, in this case, includes the lack of transparency maintained by Facebook and lack of governmental regulations to monitor the actions of Facebook. This case is evaluated based on Utilitarianism and Deontology ethical theories which provided that the actions of Facebook are unethical since it resulted in violating the privacy of its users. An ethical decision is not taken in this case since it did not ensure that these actions will not be repeated in the future. As per the ethical decision-making process, the ethical decision should be that the government should impose strict regulations on social media sites such as Facebook so that they are unable to collect the private data of their users. Based on this decision, the privacy of millions of users will be maintained, and corporations such as Facebook will not be able to violate the privacy of its users. Page5
References Badshah, N. (2018)Facebook to contact 87 million users affected by data breach. [Online] Available at: https://www.theguardian.com/technology/2018/apr/08/facebook-to-contact- the-87-million-users-affected-by-data-breach [Accessed on 18thSeptember 2018]. Baruh, L., Secinti, E. and Cemalcilar, Z. (2017) Online privacy concerns and privacy management: a meta-analytical review.Journal of Communication,67(1), pp.26-53. Garner, R. (2017) Bovine TB, Badger Culling and Applied Ethics: Utilitarianism, Animal Welfare and Rights.Journal of Agricultural and Environmental Ethics,30(4), pp.579-584. Grant, P., Arjoon, S. and McGhee, P. (2017) Reconciling Ethical Theory and Practice: Toward Developing a Business Ethics Pedagogical Model.Business and Professional Ethics Journal,36(1), pp.41-65. Johnston, C. (2014)Google faces €15m fines over privacy breaches in Netherlands. [Online] Available at: https://www.theguardian.com/technology/2014/dec/16/google-15m-fines- privacy-breaches-netherlands [Accessed on 18thSeptember 2018]. McNamee, R. and Parakilas, S. (2018)The Facebook breach makes it clear: data must be regulated.[Online] Available at: https://www.theguardian.com/commentisfree/2018/mar/19/facebook-data-cambridge- analytica-privacy-breach [Accessed on 18thSeptember 2018]. Meyer, R. (2018).My Facebook Was Breached by Cambridge Analytica. Was Yours?.[Online] Available at: https://www.theatlantic.com/technology/archive/2018/04/facebook- cambridge-analytica-victims/557648/ [Accessed on 18thSeptember 2018]. Salimas, S. (2018)Mark Zuckerberg says Facebook didn't notify FTC of leak: 'We considered it a closed case'.[Online] Available at: https://www.cnbc.com/2018/04/10/mark-zuckerberg- says-facebook-didnt-notify-ftc-of-leak.html [Accessed on 18thSeptember 2018]. Satariano, A. and Frenkel, S. (2018)Facebook Fined in U.K. Over Cambridge Analytica Leak. [Online] Available at: https://www.nytimes.com/2018/07/10/technology/facebook-fined- cambridge-analytica-britain.html [Accessed on 18thSeptember 2018]. Page6
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Stewart, E. (2018)What the government could actually do about Facebook.[Online] Available at: https://www.vox.com/policy-and-politics/2018/4/10/17208322/facebook- mark-zuckerberg-congress-testimony-regulation [Accessed on 18thSeptember 2018]. Warren, T. (2018)Facebook starts notifying millions of users that their data was ‘improperly obtained’.[Online] Available at: https://www.theverge.com/2018/4/9/17214814/facebook- data-notification-cambridge-analytica [Accessed on 18thSeptember 2018]. Page7
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