Facilitating Change in Health and Social Care at Bupa Care Homes

Running head: UNIT 26 FACILITATING CHANGE IN HEALTH AND SOCIAL CARE
Unit 26 Facilitating change in health and social care
Name of the Student
Name of the University
Author note

1UNIT 26 FACILITATING CHANGE IN HEALTH AND SOCIAL CARE
Task 1.1
Change in health and social care is constantly taking place with emerging ideas that
concerns superlative methods in order to provide care to the clients. Similarly, Bupa Care Homes
would also like to undergo significant change to deliver high standards of qualitative service to
the clients and their family members. Taking the Care Quality Commission (CQC) into
consideration, changes in the care homes are driven by factors that is related to the good quality
of health and social care services (Care Quality Commission 2012). The factors include:
individuals, society, government and legislation, sector and technology that greatly drive change
in Bupa Care Homes.
 Individuals: Clients or service users are the main factor that drives change as services
are provided to them in the form of health and social care services being delivered to
them. Change is an inevitable process and it is important as the expectations and demands
of service users are increasing day by day. This increase along with diminishing
resources is the factors responsible for driving change. The services need to change with
changing nature of illness or disease so that specific needs of the clients are fulfilled at
Bupa Care homes.
 Society: The demographic factors and social life styles are changing that may alter the
perceptions and views of individuals and their expectations for provision of using health
and social services. Although, change is necessary, however, firstly one needs to know
about the demographic condition and lifestyle of people of the particular area where Bupa
Care Homes is established. One needs to critically analyse and evaluate the situation and
take action for the concerned changes. Moreover, the religion, culture and societal

2UNIT 26 FACILITATING CHANGE IN HEALTH AND SOCIAL CARE
construction of the demographic area where Bupa Care Homes is established also drive
change.
 Government: This is a huge and important factor that influence change in health and
social care. This factor is concerned about regulation, government policies, stability of
the organization, ethics and economic policy, government culture and other political
factors that can bring drastic changes to the health and social care services in National
Health Services (NHS). Political changes affect NHS as introduction of new changes or
act in the existing system can influence the working complying with the changes made. If
some changes are introduced in UK regarding Health and Social Care Act 2001, Bupa
Care Homes have to implement and direct efforts in implementing those changes in their
organizational policy (Steele and Cylus 2012).
 Sector and technology: As the phase of illness is changing with increasing ageing
population in UK, there is need for specialized workforce with medical advancement that
meet the specific needs of the clients. In this competitive world, to be ahead, Bupa Care
homes need to specialize themselves and be updated with advanced technologies
maintaining the data. For example, to install Electronic Medical Records (EMRs) at the
care home require training of the workers, and due to hectic schedule, they may resist
change (Murdoch and Detsky 2013). Moreover, latest and updated technology is required
for delivering services to service users or clients so that they benefit maximum from it.
The predictions of intranet, internet and impact of fundamental and technical change are
important that influence change at the care home.

3UNIT 26 FACILITATING CHANGE IN HEALTH AND SOCIAL CARE
Task 1.2
Various challenges encompass the change for health and social care service at the care
home.
 The incorporation of changes to the existing system may result in resistant to change.
Although, change make results better and work for further development, it can be resisted
by some workers as it may inbuilt fear for losing job (Dixon-Woods, McNicol and Martin
2012). To incorporate new changes and motivate workers to comply with it, pose
challenge for the management at the Bupa.
 Importance of Continuous Professional Development (CPD): To remove resistance to
change and make workers motivated in compliance with the new change, it is important
to train them well through CPD (Lammintakanen and Kivinen 2012). This would help
them to become competent in executing the desired change and an ongoing process that
drives excellence. However, due to hectic schedule, they may resist to change and
participate in CPD program.
 Financial resources and economy: To drive successful change, there is need for
economy for spending in the organization, staff salary and training, expenditure on
service goods, interest rates and in meeting the goals of the organization. These
parameters require capital challenging the spending capacity of the organization and as a
result affecting change (Harper 2014).
 Maintaining the quality of care and matching efficiency: This is a major challenge for
the health care providers ensuring to deliver the best quality of care to the service users
that is unmatched and fulfils the specific demands of the clients. Every client has specific