Facilitating Responsible Behaviours For Mental Health

CHC52015
Diploma of Community Services
Skills Group #4: Facilitating Responsible Behaviours in
Mental Health
Workplace Project
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1- v0.1 Copyright © 2018 National College Australia™ RTO ID 91000

INTELLECTUAL PROPERTY NOTICE (IP)
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workplace supervisor or NCA employee. Do not share, distribute,
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Copyright 2017 National College Australia Pty Ltd. All rights
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CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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WORKPLACE PROJECT WORKFLOW
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
Declaration of Authenticity
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
WORKPLACE PROJECT
Unit(s) of Competency
CHCCCS009 Facilitate responsible behaviour
CHCMHS001 Work with people with mental health issues
Workplace Project #1 Incident report
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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Assessment Instructions:
If you are an existing worker:
You are required to complete an incident form using information provided in the
following scenario. In order to complete this task, you are required to obtain the
appropriate form from your current workplace.
If you are a new entrant:
You are required to complete an incident form using information provided in the
following scenario. In order to complete this task, you can use the incident report
template provided in this document.
Scenario
You are a support worker with a case load of clients with varying needs. One of your
clients is Damien, 23. Damien has a diagnosis of Bipolar Disorder, ADHD and a
history of substance misuse. Damien’s behaviour can be quite unpredictable at
times and he has demonstrated difficulty in managing his anger and feelings.
Damien attended his regular midday appointment with you; however, this was a
difficult meeting as you advised him he is not eligible for the training program he
was hoping to attend. Damien leaves your office and throws a chair into the wall,
making a hole in the wall and breaking the chair. He then punches the wall and
appears to have hurt his hand. He quickly leaves the building after swearing and
yelling before you are able to talk with him. You notice there are two clients in the
waiting area who witness the incident and appear to be upset by Damien’s
behaviour. You notice that the receptionist Mel also witnessed the incident.
To complete this task, you will need to:
 Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
 Check the details of the evidence that you need to provide at the completion
of the task
 Ask your supervisor to complete the Accessing Workplace Information
Consent form
 Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
 Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
 Completed incident form
You will be assessed on the following tasks:
Activities required for the project:
1. You will need to complete all relevant parts of your chosen incident form
which will thoroughly cover all important parts of the scenario while meeting
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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all relevant policies, procedures and legislation.
Have I provided all of the required evidence?
The table below lists the items that you will need to submit as evidence that you
have completed all related tasks for the activity.
Please ensure that all documentation has been de-identified prior to submission.
Evidence name and brief description Evidence
type/forma
t
Have I provided
the evidence?
1. Completed incident form Document
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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Critical Incident Report
Date of incident: ____/_____/_____ Time of incident _________________________
Location (include address where applicable):
______________________________________
Name of person completing form Damien
________________________________________________
Position of person completing form ________________________ Contact no:
___________
Employees/Volunteers/Management Committee members involved in incident:
Name __________________________________ Age: _____
Name: __________________________________ Age: _____
Name: __________________________________ Age: _____
Name: __________________________________ Age: _____
Clients or community members involved in incident:
Name: __________________________________ Age: ______
Name: __________________________________ Age: ______
Name: __________________________________ Age: ______
Name: __________________________________ Age: ______
Name: __________________________________ Age: ______
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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Details of the incident:
Damien is a patient with a history of attention deficit hyperactivity disorder and also has bipolar
disorder that is already diagnosed. The patient has a history of alcohol and other substance
abuse that has affected his deterioration in a more negative manner. The client visited the office
for a midday meeting and showed his interest to join the program but due to unstable behaviour
and anger issues –he was denied and he got furious throwing a chair at the wall, breaking it and
creating a hole in the wall. He was yelling and shouting and the aggressive incident was
observed by the receptionist Mel and the other two clients.
Where there any injuries?
In the process, the client Damien injured his hand while punching the wall.
Report any damage to the property?
The chair was broken and in the wall, there a hole was created
What caused the incident?
As the client who already had severe anger management issues and bipolar disorder, and when
he was denied entry into the program, he got anger and this triggered the outburst in the subject
(Aggar et al. 2018)
What actions will be taken to eliminate future repeats of the incident?
At first, a more compassionate and a more dignity imparting community approach would be
undertaken in order to address the emotional and the esteem needs of the client.
Management comments in relation to the corrective actions that have
been adopted:
A more client centred approach would be undertaken. The safety to the property of the
organisation will be maintained by making an environmental modification.
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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WORKPLACE SUPERVISOR VERIFICATION
FORM
Workplace Supervisor please confirm:
☐ You have supervised the learner while they completed the project
☐ The learner’s account of events is accurate
☐ The learner completed the tasks according to organisational policies and
procedures
☐ The learner adhered to relevant statutory and legislative requirements
☐ The learner requested permission and consent to work with clients, or access
the clients’ files, and records
☐ The learner has accurately de-identified workplace documents to protect client
privacy
Please provide feedback:
Supervisor Name:
Supervisor signature or
initials:
Date:
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP1 v0.1 Copyright © 2018 National College Australia
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