Facility Management: Impacts on the Hospitality Industry

Running Head: Unit: 37 Facilities Management
UNIT: 37 FACILITIES MANAGEMENT
(Health and Safety, Sustainability measures and environmental impact on the
hospitality industry)

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Unit: 37 Facilities Management
Executive summary
In this report, main focus is to discuss different aspect of facilities management. Different
importance best practices, benchmarking and sustainability are elaborated in detail. Different
factors of benchmarking regarding facilities management are elaborated. Different
environmental sustainability measure is also discussed in this study. Key aspects and benefits
of people management and productivity of workplace are analyzed. Different health and
safety legislations, which impact the facility development, are described in this study. A case
study of green key hospitality firm is analyzed and elaborated with the help of checklist.

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Unit: 37 Facilities Management
Table of Contents
Introduction................................................................................................................................4
Discussion..................................................................................................................................4
LO4. Exploring the needs of sustainability measures, best practices and the impact of the
environment on the hospitality industry.....................................................................................4
P6. Discussion about the critical success factors for benchmarking facilities management..4
P7. Investigating initiatives and measures of environmental sustainability and their impact
on the direct users and the businesses (D4)............................................................................5
LO3. Understanding needs and key features of productivity of the workplace, people
management, health and safety in terms of managing facilities................................................7
P8. HR management issues that need to be considered while developing a strategic plan of
a company for managing facilities..........................................................................................8
P9. Evaluation of the impact of managing change on the strategic development for
managing facilities..................................................................................................................8
Findings from the case study....................................................................................................11
Conclusion................................................................................................................................12
Reference list............................................................................................................................13
Appendix..................................................................................................................................16

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Unit: 37 Facilities Management
Introduction
Facilities management in the hospitality industry is an essential aspect, which creates
an enjoyable experience for the customers. Managing facilities with the help of glitch-free
equipment help to increase productivity in the workplace and manage the health and safety of
employees and customers properly. Facilities can be managed properly by setting appropriate
standards regarding health and safety and managing change in the organization. This, in turn,
can help to gain sustainability and competitive advantage. In this report, the importance of
best practices, benchmarking and sustainability has been assessed properly along with an
evaluation of the essentiality of people management. A case study of the green key labeled
hotel is also done in this study.
Discussion
LO4. Exploring the needs of sustainability measures, best practices and the impact of
the environment on the hospitality industry
P6. Discussion about the critical success factors for benchmarking facilities
management
Different strategies are there that can help to benchmark facilities management
successfully. As opined by James, Miles, Nelson, Sledge & Colakoglu (2011), these
strategies include measurement of performance, ensuring continuous improvement, cost
centers, managing service levels, proper planning, and others. Organizations focus on KPIs to
measure the performance of their firm. Large hospitality organizations like Marriott may
consider KPI as an important indicator of their performance. On the other hand, Erdem &
Tetik (2013) have mentioned that budget is another appropriate tool that can help
organizations to benchmark facilities management.
Ensuring continuous improvement is another strategy that can help organizations of
the hospitality industry to benchmark facilities management. Firstly, all internal stakeholders