Facilities Operation Management Assignment - Holland Court Hotel
Added on -2020-11-23
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Facilities OperationManagement
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Responsibilities of the facilities manager for staff engaged in facilities operations........31.2 Responsibilities of facilities manager for operational aspects of building.......................41.3 Responsibilities of facility manager towards customers..................................................51.4 Impact of facilities operations of employees and funding agencies.................................5TASK 2 (Covered in PPT)...............................................................................................................6TASK 3............................................................................................................................................63.1 Development of effective systems for processing information and maintainingcommunications......................................................................................................................63.2 Identify the control systems required for effective facilities operations.........................63.3 Discuss the systems needed by facilities manager to support effective buildingmanagement............................................................................................................................74.1 Evaluate the quality and effectiveness of facilities operations.........................................74.2 Procedures to analyze the quality and effectiveness of facilities operations....................8CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9.......................................................................................................................................................10
INTRODUCTIONFacilities operations is the department which deals with routine activities. In operationsmanagement all resources such as people, process, assets, etc. are managed in proper andefficient manner. This department works to improve working style and take actions according toconsumer demand. In hospitality, this department is one of the essential component as it helps toperform business operations to satisfy customers. Facilities operations manager plays vital role towork in appropriate manner and make strategies to plan business operations in proper manner.Facilities manager deals with various departments and motivate workers to work according tomarket trends. This helps to improve quality of product and services and increase satisfactionamong customers. This report is based on Holland Court Hotel which is low performing hotel ofUK. Customers does not prefer to avail services from it, they have low occupancy. In this reportthere is discussion about responsibilities of facilities manager, impact of funding agencies,statutory rules and regulations, health and safety measures, documentation, etc. TASK 11.1 Responsibilities of the facilities manager for staff engaged in facilities operationsFacilities operations are activities which are related to business routine work. It isessential to take actions which are significant and effective for growth of business. As inbusiness operations, there are many activities which are essential for providing satisfaction. Inhotel there are various departments which are working to provide best services to customer. Thiscan be possible with joint efforts of various departmental heads. As per ISO normsorganisational functions are effective with integration of various resources such as people, place,financial resources, etc. Operation's manager aim is to make improve working style and hencethere will increment in customer satisfaction. Scope of Facilities managementMainly facilities management has two main aspects i.e. Space and infrastructure(construction, planning, organising), people and organisation (catering, serving, marketing).These are main component which covers key working area of hospitality industry. At work placethere are possibilities that due to change in working style manager has to guide and directactivities of various departments. Role of facilities manager
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