(solved) Facilities Operations and Management : Assignment

Added on - Nov 2020

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FACILITIES OPERATIONSAND MANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Responsibilities of facilities manager for engaged staffs in facilities operations.................11.2 Responsibilities of manager in respect of operational aspects of building...........................21.3 Responsibilities of manager towards customers...................................................................21.4 Impact of employers or funding agencies on facilities operations........................................3TASK 2 (PowerPoint)......................................................................................................................32.1 Statutory regulations affecting the facilities operations in hospitality industry....................42.2 Health, safety and environment measures in a hotel.............................................................42.3 Documentation for statutory regulations in respect of health, safety and environmentalmeasures......................................................................................................................................5TASK 3............................................................................................................................................53.1 Effective systems for processing of information and maintaining communication..............53.2 Controlled systems for effective facilities operations...........................................................63.3 Systems to support effective building management..............................................................74.1 Quality and effectiveness evaluation of facilities operation.................................................74.2 Analyse the quality and effectiveness of facilities operations..............................................8CONCLUSION................................................................................................................................8REFERENCES..............................................................................................................................10Books and journals...................................................................................................................10
INTRODUCTIONFacilities operations and management are the strategic tools to manage and facilitate theoperations to run an organisation or business. There are more importance of facilities andoperations management in hospitality sector. Facilities manager is responsible for managingfacilities operations and management(Benavides-Velasco, Quintana-García,and Marchante-Lara,2014). In this report, responsibilities of facility manager with other effective and controlledsystems that are applied by a manager in hotel industry will be explained. Apart from this, thestatutory regulations with all safety measures including health and environmental issues will bediscussed. Quality and effectiveness evaluation of facilities operations in different aspects arealso going to be described here.TASK 11.1 Responsibilities of facilities manager for engaged staffs in facilities operationsFacilities management is a professional tool that provide discipline, efficient andeffective support to run an organisation. This is used to coordinate the practices of physicalworkplace with people and e work of organisation. Facilities managements and operations areneeded to be upgraded according to the changing trend of market.Scopeof this facility management deals with mainly two areas of organisation. Theseinclude space and infrastructure like workplace, construction, design, lease, occupancy,maintenance, accounting, marketing and hospitality. Maintenance of these areas of work is acomplex process. Many operations are needed to maintain these operational work. Facilitymanager should give attention towards the functioning of all systems within Milestone hotel. Themain duty of manager is to take care of the daily maintenance and management of hotel. Facilitymanager works with contractors, employees and executive members. Staffs are given withtraining to manage and handle all the related facilities and operations within hotel. Staffs andworkers are encouraged for their work and performance by the manager. Better plan andstrategies are made by the manager so that work performed by staffs are smart and effective.Staffs are always updated with all aspects of facilities management that how their customers willstay as loyal customers (Davis, Lockwood, Alcott and et.al, 2018).1
1.2 Responsibilities of manager in respect of operational aspects of buildingIt is necessary to take care of building operations of hotel like accessibility, maintenance,repair and security of Milestone.Accessibility: In hospitality industry, the accessibility is done at different levels. Thisinclude roof, terraces, ground floor, lift, car parking, garden, bed rooms and many more. Thehotel reception must be located on the ground floor with one office and a special room. Liftfacilities are provided to the last storeys of hotel building. Car parking should be available inlower ground of hotel(Drees,Boettcher and KummerJohnson Controls Technology Co, 2014).Maintenance and repair-Climate of environment goes on changing due to which theexternal structures may be damaged or appear dull. So, it is necessary to look after the buildinginfrastructure. Sometimes, few appliances and things get damaged by the physical activities ofstaffs and customers so that their repairing will be done on time.Mechanical and electrical systems: -Milestone Hotel is equipped with different typesof electrical systems in bed rooms, kitchen and wash rooms and even at other places. Allelectrical equipment and appliances that are used in hotel must have energy saving mode andprotected from electric shocks.Refurbishment and security:Security of hotel staffs and customers are the first priorityof hotel management. Guards are appointed in different departments of the hotel. Separateguards must be there for night shift. Fitting of surveillance cameras should be at different cornersof the hotel. Sensor alarm is fitted to reduce the risk of fire and other hazardous activities withinhotel1.3 Responsibilities of manager towards customersThe role of manager is supported to work of staffs and customers' satisfaction. Allfacilities' management and operations are maintained to fulfil the demand requirement ofcustomers. A warm welcome is given to their customers with beautiful gifts and greetings.Customers should be given with complete relevant information regarding hotel bookingprocedures. Requirements of customers should be fulfilled as it is promised. Security ofcustomers and their goods are undertaken as the first priority(Fuller, Paix and Morrison,2015) .Sometimes, few customers are cheated by fraud hotel booking agents and so, it isnecessary to give proper advice to their customers related with booking details. Money makes2
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