Hotel Operations Management and Safety Measures

This report focuses on the crucial aspects of hotel operations management, emphasizing the significance of appointing skilled employees, renewing licenses, and providing excellent customer service. It highlights the strict standards of the UK regarding safety, health, and environmental measures for hotels. The report also discusses the role of facility managers in managing operations, staff, and customers, as well as the importance of mobile-and BIM-based integrated visual facility maintenance management systems.

Facilities Operations
Management

INTRODUCTION
Operation management is consist managing and maintaining whole working activities of the
businesses. Hospitality sector provide various facilities and services to their customers and but
when it comes to facilities, operation management simply offers best quality based services to
their customers. The report is based on New Road hotel which is situated in United kingdom and
they provide variety of products and services to their guests. Along with this, they are mainly
focus on providing best facilities and services to their customers as well as company employees
that required to be improved (Atkin and Brooks, 2014). The main purpose of this assignment is
to understand the roles and responsibilities of facility manager. It also contain description about
impact of facility managers on facilities operations of superiors and financing agencies.
Moreover it also describe various statutory modulate that will directly affects on facility
operations and it includes safety, security and measure whole environment.
TASK 1
1.1 Assess responsibilities of facilities manager toward their staff
Facility manager is an individual who are handle and maintain all the services and
facilities of the respective hotel. Facility manager is the head of facility team of whole business
operations and functions. The main role and duty of facility managing director towards their
employees or personnel are as under:
 Effective run of operation and management – The hotel manager required to appoint
and select those employees who have effective skills and knowledge regarding work.
They need to ensure that the financial, workforce and operational budgets should be
allocated in the New Road Hotel. The staff members who are work for hotel able to
resolve their queries and grievances.
 Dealing with emerging issues that occurs – The main role of facility manager is to
concentrate on safety and security of the organisation employees. Facility manager will
often develop contingency plans regarding an individual needs and requirements at
certain situation arise such as breaking of equipments unexpectedly.
 Develop future based plans – In this, facility manager need to ensure that they will
continue business operations and functions in better manner. Facility manager required to
develop project for future needs of the company, and it is necessary for them is to work

effectively. It is required for company manager is to develop accurate decisions which
determine the best direction which help in attaining desired goals and targets.
1.2 Describe duty of facilities manager has for operational aspects of the building
Facility manager is an individual who perform various functions and activities that are
conduct for future operations in respect of New Road Hotel (Elmualim and Gilder, 2014). There
are various duty of the respective manager in regard to functional factors are described as under:
 Statutory compliance – The role of manager is to renew their certificates and licenses of
all type which are related to New Road Hotel operations. They need to ensure that such
certificates and documents should be renew on timely basis.
 Fire Drill and evacuation programs development – They create and assure that fire
extinguishers and fire evacuation program must be placed at the hotel. It can be named as
yearly and emergency maintenance.
 Structure operation and management – In New Road Hotel the legal and statutory
necessitates in the building are being taken care in better manner. It includes notice,
signage and display which are associated with hotel operations and smoothly run of
business functions effectively.
 Auditing – With the help of this, internal and external judicial and statutory audits should
be organised in the respective hotel.
1.3 Evaluate responsibilities of the facilities manager towards customers using their services
The respective manger has duty is to carry off and maintain the New Road Hotel
functions in proper manner. It will make sure that internal and external customers are related to
hotels which are being satisfied effectively (Johnson and et. al., 2014). The major roles and duty
of facilities manager towards their customers are described as under:
 Provide best service – It is required for hotel manager to provide best services to their
customers during they stay at hotel. The guests who are visit the hotel so manager
required to satisfy their desired needs and the happiness provide by giving various
services and facilities.
 Offer best deals and options – It can be ensured that hotel manager is required to offer
best deals and negotiation which are conducted with different guests. In order to attract
customer attention, the enterprise have to render top-grade deals and so that they can
make proper and appropriate deals and business to the respective hotel.

 Satisfaction and improvisation of customers– It is required for New Road Hotel to
focus on satisfying their customers who are stay in the hotel (Lin and Su, 2013). They
need to take evaluation and feedback of their guest through which they can easily satisfy
their customers views or reviews regarding organisation products and services. They
should ensure that customers are providing healthy and hygienic food which suit all the
customers.
1.4 Discuss the impact on facilities operations of employers (owners) and funding agencies
In New Road Hotel, facility operations should be carried out on the basis of legal and
statutory compliances and as per the standard operating process in proper manner. When skilled
and experienced facility manager are appointed at the hotel so they need to look towards
customers, operations and staff members. This will ensure that appropriate statutory and judicial
requirements must be ensure at the hotel and their managers will free from any type of lawful
work.
In addition to this, facilities operations assist in keeping control on whole business
operations and various workforce employment activities and the functions which help in
smoothly running of operations in the hotel. Funding is the act which provide fiscal resources in
the form of currency and other values like efforts or period of time. Funding agencies are provide
funds through various sources such as venture capital, donations, grants, savings and taxes.
TASK 2
2.1 Assess the UK statutory regulations that affect facilities operations
It can be analysed that UK statutory regulation can be strict in respect of facilities
functions. There must be requirement and availability of various safety measures and efficient
environment and certain policies and exercise according to the law of United kingdom (Lucas
and et. al., 2012). Along with this, New Road Hotel has to formulate and develop the processes
as well as practices on the basis of hotel and law of UK are focus on ensuring safety, health and
environment where guests are easily stay. If hotel required to run the business operation so they
need to renew their certificates and licenses as per the demand and requirement. The certificates
will guarantee that workers and owners of the respective hotel must have specifications of
functioning the hospitality sector. Along with this, internal and external audits process has been
efficient and designed in proper manner. There are various services and facilities which are free

from all type of security like fire, health, hygiene and so on. The law states various regulations
which includes Alcohol Licenses, Certificates for sound and music and other certificates based
on safety and security of the customers. The training of the customers must be acquire by every
facility operations. It is required for them is to fulfil Employment law, equality law and disparity
among people by the facility of the business operations (Mountz and et. al., 2015). Health and
Safety Act 1974 is required for maintaining and managing all organisation environment where
employees can easily perform their work. With this law, safety and security is increased which
help them in focus on their performance effectively.
2.2 Discuss the health, safety and environmental measures that must be implemented in facilities
operations in the UK
United kingdom is that country which is very strict for safety, health and environmental
measures which should be adopted by hotel services and place. In this, Health and Safety Act,
1974 has been taken by UK that has to executed at each and every facility in proper manner. It is
required for New Road Hotel is to concentrate on health and safety environmental problems
which must be follow within the respective hotel.
It is necessary for hotel is to conduct regular pest control process which help them in
protecting and controlling the termites, cockroaches and various other types of pests that assist in
make clean and hygienic all the hotel areas. They required to update and upgrade health and
hygiene related factors at hotel according to the hotel need and demand. The employees who are
working for hotel so they should analyse the health campaigns as remain healthy and it can
generate maximum productivity. In respect of audit, such compliances should be should be
organised and arranged on regular basis. Such audits will instruct and guide various drawbacks
the hotel property has to removed and improved (Nielsen and et. al., 2013). They are analysing
the food quality, taste and health and safety for their guests and inner staff members of the
hotels. It will assist in maintaining and controlling types of food, quality and concentrate on
hygiene.
2.3 Discuss the documentation required to account for compliance with statutory regulations and
health, safety and environmental issues
There are various documents and certificates which are required for MIS and
Performance Reports at each and every facility which make sure that position of different actions
or functions must be engage and registered. There are different materials and evidences which

must be kept up and accounted for the legal compliances along with statutory regulations and
certain issues in the UK are described as under:
 License of operating business – It consist fire control, business operations and other
statutory licenses. It is the major document which are required for New Road Hotel for
smoothly running business operations and functions (Rondeau, Brown and Lapides,
2012).
 Certificates and licenses – This is required for Preparing and serving food at the
respective hotel. It must be done as per the United kingdom hygiene and food safety act.
FSSAI, Liquor License, Health/Trade License.
 Certificate regarding health and safety of the guests – It can be analysed that health
and safety activities should be maintained by customers and it would be attended and
provide effective environment in term of stay, food and health which are provided to
them. The checklist pertaining to hotel operations and functions which involves
housekeeping, safety, security and technical checklist for the machinery.
TASK 3
3.1 Develop and deploy effective systems for processing information and maintain
communications
Hotel operations consist with daily and regular interaction with their management as well
as their staff members. Sometime they are used walkie talkie system that can be utilized for
communicate and convey required message and data to different people for the work which has
to be assign to them. There are various different techniques and devices that includes e-mails,
telephones and internet services or facilities which will assist an individual in interacting and
communicating appropriate and accurate information to their team members which help in
performing effective operations at hotel (Shen and et. al., 2013). Along with this, Management
Information System and Performance Management System is the process and maintain effective
communication system which will assist in sharing and help in managing required data related to
customers in the organisation.
3.2 Identify the control systems required for effective facilities operations for your hotel
In this, the control system can be installed within the hotel which help in providing
effective facilities operations which are mentioned as under:

 Budgeting – It is that area where budget and plans persisting to every and efficient areas
which has formed and given to the department so that they will control income and
financial aspects.
 Accounting and auditing – It is that area where budgets and financial statement are
checked, controlled and audited in proper manner. The employees and management who
are belong to the management at the hotel must be instructed and aware on different
process which has been adopted in terms of audits and accounts are carried out
effectively (William East, Nisbet and Liebich, 2012).
 Equipment start up and closing down procedures and controls – Such process and
manuals will assist hotel in evaluating and regulating devices, techniques, tools and
equipments that are associated with hotel operations.
 Purchasing and sales – It is conduct appropriate sales audit and they are listing the
procedures and practices which should be followed within company. Such would be
controls and maintained in measuring the practices, processes and procedures which can
be help in smoothly run the hotel operations and functions.
 Operation and management procedures and controls – It is required for New Road
Hotel is to operate and regulate the functions that will keep in evaluate and process on
operating hotel activities effectively.
3.3 Discuss the systems needed by you as a facilities manager to support effective building
management
In order to maintaining the process for building effective management, there are
numerous systems which are needed for facility manager are described as under:
 Fire Alarm system – Such type of system can be used by New Road Hotel that can help
in taken care of fire and any emergency issues which occurs within the hotel. It can be
develop and formulate in terms of fire check and evacuation program should be ensure
control of all the fire which may break within the organisation.
 Plumbing systems – It is that system which will break every procedures and also follow
all path that are related with plumbing system property at the hotel. It will hold water and
various other sanitary associated process in order to operate and working at hotel facility
at every times.

 CCTV and monitoring system – In this, hotel used this method for monitoring and
observing system which will ensure security of visits and exists from hotels. This will
help them in keep tracking the working and performance level of each and every
employee in the hotel. It is comprehensive and maintaining monitoring process which
will keep focus on all business operations and functions.
 Engineering systems – It will taken care of different machines and devices which can be
installed in the hotel with aim to manage business operations (Shen and et. al., 2013).
 HVAC system – It is that system which are ensure working of air conditioning
operations and practices at the hotel operations and functions effectively.
 Security and system for observations – It is comprise with safety and security
mechanism and effective system that can be installed in the New Road Hotel.
 Automation and Operations & management system – Such system are automatic
operations and it help in maintenance systems which are established at the hotel.
TASK 4
4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations
It is essentials role of facility manager is to set accurate criteria which would be evaluated
quality and effectiveness of the facilities operations at the New Road Hotel. These are specified
as under:-
 Setting the targets, plans and objectives – It monitor and evaluate every functions,
programs and work which are smoothly operate the business operations within the hotel.
In this, changes are carried out in the hotel for making improvement in quality of
products and services. This not required any type of manual tracking system whether they
have automated process of checking various devices which are exist and regulated in the
New Road Hotel facility.
 Development and implementation of training and developmental program for staff
working in the hotel – Training help in developing and imparting the training and
development programs standard with the challenger and rival on the hotel operations
(Mountz And et. al., 2015). This will assist in housing and indispensable skills and
abilities with team members which have been working for attain set goals and targets. It
keep staff informed and updated the required skills and competencies.

 Development of vision, mission and standards for facility and company as a whole -
New Road Hotel must develop with mission, vision and statement for different standards
which give direction to the team where they are dealing with them.
4.2 E valuation and review procedures to analyse the quality and effective of facilities operations
The evaluation and review process which can be installed within facilities operations that
are described as under:
 Evaluating training which are being organised for different staff working for the
hotel – Training help in evaluating and judging the level of understanding and execution
of same in the business operations. Along with this, it is requirement whether workers
have to learned the mechanism and process which is done during post training evaluation
and procedures (Lucas and et. al., 2012). Development of online and offline procedure of
the feedback from guests who have use the services and facilities of hotel that are
required.
 Operation & management check and checklist – In this, checklist would comprise
with different procedures which can be evaluate in respect of operations and maintenance
of hotel services. It will keep track on the tools, devices, equipments and machines at the
hotel.
CONCLUSION
From the above described report, it can be analysed that operation management is consist
with managing and maintaining whole working activities within an organisation. The hotel
manager required to appoint and select those employees who have effective skills and knowledge
regarding work. The role of manager is to renew their certificates and licenses of all type which
are related to New Road Hotel operations. It is required for hotel manager is to provide best
services to their customers during stay in the hotel. When skilled and experienced facility
manager are appointed at the hotel so they need to look towards customers, operations and staff
members. United kingdom is that country which is very strict in terms of safety, health and
environmental measures which should be adopted by hotel facility and property.

REFERENCES
Books and journals
Atkin, B. and Brooks, A., 2014. Total facility management. John Wiley & Sons.
Branch, A., 2012. Elements of port operation and management. Springer Science & Business
Media.
Elmualim, A. and Gilder, J., 2014. BIM: innovation in design management, influence and
challenges of implementation. Architectural Engineering and design management. 10(3-
4). pp.183-199.
Johnson, D.M. And et. al., 2014. Facility maintenance and management system. U.S. Patent
8,645,495.
Lin, Y.C. and Su, Y.C., 2013. Developing mobile-and BIM-based integrated visual facility
maintenance management system. The Scientific World Journal. 2013.
Lucas, J. and et. al., 2012. Case analysis to identify information links between facility
management and healthcare delivery information in a hospital setting. Journal of
Architectural Engineering. 19(2). pp.134-145.
Mountz, M.C. And et. al., 2015. Inter-facility transport in inventory management and fulfillment
systems. U.S. Patent 8,972,045.
Nielsen, S. and et. al., 2013. Methods, apparatus, and systems for analyzing use of a marking
device by a technician to perform an underground facility marking operation. U.S.
Patent 8,478,525.
Rondeau, E.P., Brown, R.K. and Lapides, P.D., 2012. Facility management. John Wiley & Sons.
Shen, K. and et. al., 2013, March. Power containers: an OS facility for fine-grained power and
energy management on multicore servers. In ACM SIGPLAN Notices (Vol. 48, No. 4,
pp. 65-76). ACM.
William East, E., Nisbet, N. and Liebich, T., 2012. Facility management handover model
view. Journal of computing in civil engineering. 27(1). pp.61-67.