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Facilities Operations Management INTRODUCTION

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Added on  2020-10-23

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TASK 1 1 1.1 Assess responsibilities of facilities manager toward their staff Facility manager is an individual who are handle and maintain all the services and facilities of the respective hotel. The main role and duty of facility managing director towards their hotel employees or personnel are as under: Effective run of operation and management – The hotel manager required to appoint and select those employees who have effective skills and knowledge regarding work.

Facilities Operations Management INTRODUCTION

   Added on 2020-10-23

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INTRODUCTIONOperation management is consist managing and maintaining whole working activities of thebusinesses. Hospitality sector provide various facilities and services to their customers and butwhen it comes to facilities, operation management simply offers best quality based services totheir customers. The report is based on New Road hotel which is situated in United kingdom andthey provide variety of products and services to their guests. Along with this, they are mainlyfocus on providing best facilities and services to their customers as well as company employeesthat required to be improved (Atkin and Brooks, 2014). The main purpose of this assignment isto understand the roles and responsibilities of facility manager. It also contain description aboutimpact of facility managers on facilities operations of superiors and financing agencies.Moreover it also describe various statutory modulate that will directly affects on facilityoperations and it includes safety, security and measure whole environment. TASK 11.1 Assess responsibilities of facilities manager toward their staffFacility manager is an individual who are handle and maintain all the services andfacilities of the respective hotel. Facility manager is the head of facility team of whole businessoperations and functions. The main role and duty of facility managing director towards theiremployees or personnel are as under:Effective run of operation and management – The hotel manager required to appointand select those employees who have effective skills and knowledge regarding work.They need to ensure that the financial, workforce and operational budgets should beallocated in the New Road Hotel. The staff members who are work for hotel able toresolve their queries and grievances. Dealing with emerging issues that occurs – The main role of facility manager is toconcentrate on safety and security of the organisation employees. Facility manager willoften develop contingency plans regarding an individual needs and requirements atcertain situation arise such as breaking of equipments unexpectedly. Develop future based plans – In this, facility manager need to ensure that they willcontinue business operations and functions in better manner. Facility manager required todevelop project for future needs of the company, and it is necessary for them is to work
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effectively. It is required for company manager is to develop accurate decisions whichdetermine the best direction which help in attaining desired goals and targets. 1.2 Describe duty of facilities manager has for operational aspects of the buildingFacility manager is an individual who perform various functions and activities that areconduct for future operations in respect of New Road Hotel (Elmualim and Gilder, 2014). Thereare various duty of the respective manager in regard to functional factors are described as under:Statutory compliance – The role of manager is to renew their certificates and licenses ofall type which are related to New Road Hotel operations. They need to ensure that suchcertificates and documents should be renew on timely basis. Fire Drill and evacuation programs development – They create and assure that fireextinguishers and fire evacuation program must be placed at the hotel. It can be named asyearly and emergency maintenance. Structure operation and management – In New Road Hotel the legal and statutorynecessitates in the building are being taken care in better manner. It includes notice,signage and display which are associated with hotel operations and smoothly run ofbusiness functions effectively. Auditing – With the help of this, internal and external judicial and statutory audits shouldbe organised in the respective hotel.1.3 Evaluate responsibilities of the facilities manager towards customers using theirservicesThe respective manger has duty is to carry off and maintain the New Road Hotelfunctions in proper manner. It will make sure that internal and external customers are related tohotels which are being satisfied effectively (Johnson and et. al., 2014). The major roles and dutyof facilities manager towards their customers are described as under:Provide best service– It is required for hotel manager to provide best services to theircustomers during they stay at hotel. The guests who are visit the hotel so managerrequired to satisfy their desired needs and the happiness provide by giving variousservices and facilities. Offer best deals and options – It can be ensured that hotel manager is required to offerbest deals and negotiation which are conducted with different guests. In order to attractcustomer attention, the enterprise have to render top-grade deals and so that they canmake proper and appropriate deals and business to the respective hotel.
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