Facilities Operations Management (Doc)

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FacilitiesOperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Assess the responsibilities of the facilities manager for staff engaged in facilitiesoperations....................................................................................................................................31.2 Responsibilities that facilities manager has for operational aspects.....................................41.3 Assessing the responsibilities towards customers.................................................................41.4 Impacts of facilities operations of employees and funding agencies....................................5TASK 2............................................................................................................................................62.1 Assess the UK statutory regulations that affect facilities operations....................................62.2 Discuss the health, safety and environmental measures that must be implemented in theUK...............................................................................................................................................62.3 Discuss the documentation required to account for compliance with statutory regulationsand health, safety and environmental issues in the UK..............................................................7TASK 3...........................................................................................................................................73.1 Develop and Deploy effective systems for processing information and maintainingcommunications..........................................................................................................................73.2 Identify the control systems required for effective facilities operations...............................83.3 Discuss the systems needed by a facilities manager to support effective buildingmanagement................................................................................................................................9TASK 4...........................................................................................................................................94.1Criteria for evaluation of quality and effectiveness of facilities operations.........................94.2Procedures to analyse the quality and effectiveness of facilities operations........................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONFacilities operations management plays an important role in hospitality sector. All theservices which are offered to guest they must be in superior quality in order to getting maximumgrowth opportunities in marketplace. It would assist the management in taking sustainability ofthe firm. It also maintains the staff members who have responsibility to satisfying the customers,If customers are not satisfy with the services of a particular hotel they will not return to hotelnext time. In present assignment, the taken company is 'New moon light hotel' which is a newplayer in the hospitality sector and based in London. This reports includes the responsibilities offacility manager in making effective image in front of the customers along with statutoryregulation which gave influence the facilities of hotel. This assignment will also discussed aboutthe data and maintain communication between the employees.TASK 11.1 Assess the responsibilities of the facilities manager for staff engaged in facilities operationsIn every organisation, manager have responsibilities to maintain necessary arrangementwhich is necessary for the achieving goals in given time period. Hospitality sector is the moreattractive sector which gaves maximum contribution in the economy of a nation. If hotels wantsto gave contribution they have to earn more which can be possible through delievering qualityservices to customers.Definition– Facility manager is a person who has all the responsibilities of managing customersand operations activity in the organisation with providing facility to staff and customers. Theyare responsible for maintaining services such as cleaning, security, parking etc. For making thesuitable environment of organisation so that employees can work properly (Wu, 2011).Responsibilities of facility manager towards staff:Smooth operations and management- Facility manager have to recruit able staff so thatqueries and issues of customers are easily resolved. Facility manager have to distribute thebudgets in every departments such as financial and operational department at the begining of theyear therefore, they perform their duty with smoothness in order to resolving the grievances.Clarity of role and Job descriptions– It is an important part which is connected withfacility manager. Manager have the duty to define the roles and responsibilities to their staff asper their ability
Employee engagement and Welfare activities– Under this part, manager has to takesupport from its staff members in decision making process therefore, new ideas will be build andemployees will gave maximum efforts to carry out the operational activities of the organisation(Prasad, 2012).1.2 Responsibilities that facilities manager has for operational aspectsIt is a vital factor for the manager to regulate and monitor the operational activities in theorganisation. In monitoring all the activity, the facility manager have to make various operationsfor this, manager ofNew moon light hotel has to follow some responsibilities towardsoperational aspects which are as under:Accessibility– it gave important responsibilities to manager for checking the finishingquality of operational employees in the Moon light hotel. The staff members are qualified so theyhave ability to providing quality services to their customers. Facility manager have to checkevery services before providing it to customers.Maintenance and Repair– It assists to management of New Moon light hotel in orderto earning more revenue in near future time. If customers are not satisfied with the services ofhotel they will not return to the hotel at next time. So, manager have to provide services withsatisfaction of customers therefore, the relationship will be build among the hotel staff andcustomers.Mechanical and electrical system– There are various responsibilities which arefollowed by facility manager. It includes overall noise level in inner part of hotel. The electroniclocking systems or other systems which requires electricity to operates must be examined atoperational level.Refurbishment and security– It is an essential part which has to maintain for providingquality services to the customers it consists with shifting of staff members, Housekeepingemployees and chef etc. It gave duty to manager to check the fire alarm and lift maintenanceproperly.1.3 Assessing the responsibilities towards customersIn hospitality sector, it is very essential to determine all the factors which are related withthe customers. If the customers are increases in any hotel it gave growth and competitiveadvantage to organisation. The facility manager who provides their services in hospitality sector
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