Facilities Operations Management Assignment - Oberian hotel in UK

Facilities Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Responsibilities as a facilities manager towards staff......................................................1
1.2 Responsibilities as a facilities manager for operational aspects of building...................2
1.3 Responsibilities as a facilities manager towards customers using facility.......................3
1.4 Impact of employers (owners) and/or funding agencies upon facilities operations.........3
TASK 2............................................................................................................................................4
2.1 UK statutory regulations affecting facilities operations...................................................4
2.2 Health, safety and environmental measures that must be implemented in facilities
operations in UK.....................................................................................................................5
2.3 Documentation for compliance with statutory regulations and health, safety and
environmental issues in UK....................................................................................................5
TASK 3............................................................................................................................................6
3.1 Effective systems for processing information and maintain communications at hotel....6
3.2 Identification of control systems required for effective facilities operations for hotel ...6
3.3 Systems needed as a facilities manager to support effective building management........7
TASK 4............................................................................................................................................8
4.1 Appropriate criteria to evaluate quality and effectiveness of facilities operations at hotel8
4.2 Implementation of evaluation and review procedures to analyse quality and effectiveness
of facilities operations at hotel...............................................................................................9
CONCLUSION................................................................................................................................9

INTRODUCTION
Facilities operations management is a process of managing and controlling procedures,
human resource and assets in relation to a building or hotel property (Slack and Brandon-Jones,
2018). Facilities manager is a person responsible for monitoring and controlling the activities in
relation to running and maintenance of hotel building. This report is based upon the facilities and
responsibilities in relation to a newly built Oberian hotel in UK. This report will explore the
various responsibilities of a facilities manager towards staff, operations and customers. Also, it
will take into account the health and safety, environmental and legal compliances that need to be
considered by hotel management. Besides this, it will give an insight into the effective control
systems for processing the information and effective systems for building management. Lastly, it
will include the analysis of criteria that is used for evaluating quality and effectiveness of hotel
operations.
TASK 1
1.1 Responsibilities as a facilities manager towards staff
Facilities manager is a person who is in-charge and head of a building and is responsible
for making sure that the hotel and its amenities meet the needs of people working in it. They
ensure that all the security, maintenance and work facilities are in accordance with developing a
healthy and sound atmosphere for the workforce involved in executing operations related to
hotel. The responsibilities of facilities manager towards staff of Oberian Hotel are described
below:-
Effective working and management: Facilities manager is responsible for selecting and
recruiting skilled, talented and potential individuals for undertaking various activities in relation
to Oberian Hotel. It is required by them to ensure that the finance in relation to manpower
appointment and management is allocated in the beginning of year so that there is no glitches in
operations or day-to-day working of hotel (Slack and Brandon-Jones, 2018). Also, it is their
responsibility to make sure that activities are smoothly carried and grievances are adequately
addressed under their supervision.
Dealing with emergency issues: Facility managers are responsible for creating such
plans that can help in coping with emergency situations that may arise in context of Oberian
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