The Facilities Maintenance Problem

Running head: THE FACILITIES MAINTAINANCE PROBLEM 1
The Facilities Maintenance Problem
Name
Institution

THE FACILITIES MAINTAINANCE PROBLEM 2
The Facilities Maintenance Problem
 The major problem in this context is the organizational structure. As the case study states,
Allen realized that about 85 percent of the work-order requests were taking less than an
hour to be finished. Additionally, he discovered 40 percent of the requests which needed
routine maintenance items such as clogged drains, burned out light bulbs and free towel
tracks(Stone & Cluff, 2015). Other problems that Allen discovered include jobs not being
frequently finished as a result of multiple craft needed.
 I would restructure facility maintenance in such a way that they are grouped by craft and
be centrally located at the physical plant offices.
 Being qualified personnel in the organization, Allen should restructure the organization
structure to the line. This structure will ensure that specific numbers of workers are
accountable in each subsection. As Bardach & Patashnik, (2015) states, this will enhance
task completion and overseeing completion of work. For instance, when redesigning the
work responsibilities, Allen should evaluate his personnel performance based on task
completion, task efficiency and task quality(Zemenkov, Shalay & Zemenkova, 2015).
This implies that an employee who completes his tasks within time presents high quality
and professional service and understands instructions clearly as needed should be
regarded among the top performers in the organization.
 To realize this, Allen must come up with a clear and unbiased scheme of appraisal. This
can be accessed by merely accessing the level of customer satisfaction for the respective
client. Additionally, since each employee is accountable to a departmental supervisor, it
would be easy to get records for each employee on how comfortable they understand
tasks and completes them without complaints (Alrabghi, & Tiwari, 2015).