Facility Operation Management INTRODUCTION 1 LO 1 1 Responsibilities of Facilities Manager towards its staff, operational aspects of buildings

Facility Operation Management INTRODUCTION 1 LO 1 1 Responsibilities of facilities manager towards its staff 1 Responsibilities of facilities manager for operational aspects of buildings 2 Responsibilities as facilities manager towards consumer using services or facility 2 Impact on facilities operations of owners and funding agencies3 LO 2 4 UK statutory regulations affect facilities operations 4 Health, environmental and safety measures implementedinfacilities operations in UK 4 Document needed to account forcompliancewithsafety,statutory regulations, environmental and health issues in UK 5 LO 3

Facility Operation
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
Responsibilities of facilities manager towards its staff...............................................................1
Responsibilities of facilities manager for operational aspects of buildings................................2
Responsibilities as facilities manager towards consumer using services or facility...................2
Impact on facilities operations of owners and funding agencies.................................................3
LO 2.................................................................................................................................................4
UK statutory regulations affect facilities operations...................................................................4
Health, environmental and safety measures implemented in facilities operations in UK...........4
Document needed to account for compliance with safety, statutory regulations, environmental
and health issues in UK...............................................................................................................5
LO 3.................................................................................................................................................6
Deploy and develop effective systems for maintain communication and processing
information at Irish hotel.............................................................................................................6
Control systems needed for effective facilities operations for Irish hotel...................................6
System required by facilities' manager to help effective building management.........................7
LO 4.................................................................................................................................................7
Evaluation of Quality and effectiveness of facilitates operations at the hotel............................7
Review procedures to analyse the quality and effectiveness of facilitates operations at hotel. . .8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
Responsibilities of facilities manager towards its staff....................................................................1
Responsibilities of facilities manager for operational aspects of buildings.................................2
Responsibilities as facilities manager towards consumer using services or facility....................2
Impact on facilities operations of owners and funding agencies.................................................3
LO 2.............................................................................................................................................4
UK statutory regulations affect facilities operations.......................................................................4

Health, environmental and safety measures implemented in facilities operations in UK...........4
Document needed to account for compliance with safety, statutory regulations, environmental
and health issues in UK ...............................................................................................................5
LO 3.............................................................................................................................................6
Deploy and develop effective systems for maintain communication and processing information
at Irish hotel.....................................................................................................................................6
Control systems needed for effective facilities operations for Irish hotel...................................6
System required by facilities' manager to help effective building management.........................7
LO 4.............................................................................................................................................7
Evaluation of Quality and effectiveness of facilitates operations at the hotel............................7
Review procedures to analyse the quality and effectiveness of facilitates operations at hotel....8
CONCLUSION ...........................................................................................................................9
REFERENCES..........................................................................................................................10

INTRODUCTION
Facilities operation management defines as management of overall business operations,
procedure, people, services or products and tools required to manage service., It They
focusesfocus on efficient operation of company (Menassa and Baer, 2014). Facilities manager in
this management play essential role in managingas to managed entire functions and activities. .
The present reports is based on facilities' manager appointed in newly build hotel known as Irish
in London. It explains responsibilities of facilities manager towards staff, customers using
facility as well as operational aspects of building. This study justifies UK statutory regulation
that impact facilities operations and also define environmental, safety and health measures that
should be implemented in UK in facilities operations.
It clarifies documentation required into account for compliance with health and statutory
regulations and environmental issues in UK. Furthermore, this report justified development of
effective programs tofor maintain communication and processing information at hotel. It
explains control system and appropriate criteria to measure effectiveness andad quality of
facilities operations. Process of implementing evaluation and review processes to analyse quality
and it also explain appropriate approach and system used to identify suitability of effective
program to manage physical service.
LO 1
Responsibilities of facilities manager towards its staff
Facilities manager is responsible for maintenance, security and services of work facilities
to assure that they match needs of employees and organization (Smith, P., 2014). Facilities
manager of new built hotel known named as Irish hotel in London is responsible for employee’s
safety and security. TheyHe/she has several responsibilities towards their staff members such as
assure team about achieving and maintain agreed work performance standards. She/he Facilities
manager is responsible for responding quickly or appropriately to emergencies issues of worker
as they deal and arise with consequences.
They assure staff about their safety and health requirements and services in
compliancecomply with legislation. Facilities manager is accountable for facilities such as
security, cleaning and parking to make ensure that surrounding environment is appropriate
condition to employees to work (Elmualim and Gilder, 2014). He/sheFacilities manager is
responsible for formulating plans for developing business in future which is beneficial for staff
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growth. Provide fair salaries and wages to its staff is one of the most essential responsibility of
facilities manager that help to retain the best talented and skilled people within business for
longer.
She/Hethey are is accountable towards workers relate to satisfactory work environment,
staff welfare and labour management relations which is very important for creating good
environment in building.
Responsibilities as facilities manager in new build hotel towards all the staff members is
provision of well being amenities such as security and safety of working environment, housing,
retirement and leave benefits, and medical services. Facilities manager main responsibility is to
making assure that new hotel building and its services meet needs of employees that work in it.
Responsibilities of facilities manager for operational aspects of buildings
Facilities manager is also responsible for operational aspects of new hotel in London,
they are he/she is accountable to make assure that machines, equipments, electrical tools etc.
isare safe. The main His/her responsibility is to keep and maintained the buildings operational
resources and accountable to assure that they meet with health and safety standards and legal
requirements. She/heFacilities manager will work with employees, high level executive and
contractors, all with aim of assuring that physical operations of building be maintained. Facilities
manager has charge of daily operations of hotel and also accountable to exceptionally diligent
and conscientious. Coordinate, direct and plan important services such as security, mail,
cleaning, waste disposal is the main responsibilities of facilities manager.
Her/hisFacilities manager responsibility is to consider risk management register which
help to plan for future safety against any risk (Kasparek and Rodriguez, 2015). Generally
he/shethey are is accountable for assuring everything to do with physical substructure of
business. Operational aspect of building typically includes daily operations of service as well as
consideration, facilities manager is accountable for execution of improvement needs and future
maintenance. Maintaining plumbing system, electrical program, HVAC systems and implement
fire accusation in building is the responsibility of facilities manager as appointed in new build
hotel in London.
Responsibilities as facilities manager towards consumer using services or facility
Facilities manager role in constructiontowards customer is to assure that building meet
safety requirement and overall facilities comply with government policies which is essential for
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hotel growth and success in hospitality sector. . He/sheThey are is accountable towards
customers using facility in buildings as security and health purpose. They should maintain safe
environment with appropriate lighting, disability access and signage. Facilities manager
responsibility is maintained fire prevention, security of customers and other service system that
is important for creating positive image of new hotelIrish hotel in marketplace.
Those clients who are using new build hotelcompany services in London, needed the best
facilities and wants to get better security assurance (Zadeh and et.al., 2017). Facilities manager
ensure people using facility about their overall safety. They arrange fire execution system which
help to secure people in case of fire in building, through these facility facilities' manager prevent
customers lives. Facilities manager must satisfy their customers, they need to provide better
services and safety assure which help to grab the attention of existing consumer and new ones as
well. During stay in hotel security and safety is the main concern of customers, facilities
manager is accountable of guest life security they must implement CCTV cameras in building
which help to monitor overall activities.
Impact on facilities operations of owners and funding agencies
Funding agency is an organization that gives mechanism in which financial resource is
assembled for purpose of paying accumulated pension benefits. Funding agencies role is to
encourage organizations to implement and develop system and policies to promote integrity in
all feature of business. Funding agency provide funds to business as help to make it more
successful in market. Funding agency impact on facilities operations of Irish hotel, they can be
able to give financial support for building new hotel in London. Funding is the most essential
part of business growth as it contribute to gain positive outcomes and serve best services to
customers. Funding is form of money or another values such as time or efforts, that enhance
productivity and increase operational efficiency more than before in Irish hotel (Nielsen and
et.al., 2014). With the help of funds gather via funding agency company will serve its best and
implement all the essential system in context of employee and customers safety and security.
On the other hand employers or business owners also impact on facilities operations,
they guide facilities manager to consider employees and customers safety and protection which
is important for them as to build high reputation in London. Owner invest money to run each of
their hotel operations effectively and smoothly. He is responsible for complying business
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facilities operations with legal or legislation policies that help to build Irish hotel successfully in
country.
Monitoring and system or service evaluation is one of the best and effective approach to
research impact of employer or funding agencies on facilities operations (Mountz and et.al.,
2015). With the help of monitoring program facilities manager can be able to identify that all
policies and rules made by owner is complied and followed within business structure effectively.
It assures that people safety and protection is considering according to customer safety
legislation. With the help of monitoring and program evaluation facilities manager measure that
financial agency funds is used appropriately within Irish hotel as it build newly.
LO 2
UK statutory regulations affect facilities operations
Statutory is most common style of delegated or secondary legislation, it has the power to
make the legal instrument set out in Act of parliament. UK statutory regulation is the procedure
of checking by government company that any businesses is following official policies or rules or
not. For business who sell services or products there is few statutory regulation that is not
covered by Financial facilities Act rules (Hu and et.al., 2016). Employee security, customer
safety, operational efficiency and legal compliance is the main points included in UK statutory
regulations that impact on facilities operations the most.
According to statutory regulations Irish hotel must focus on their staff and consumer
safety during their existence in hotel which is more important than making money.
Food and beverage must be prepared in hygienic environment that help to keep customer
healthy it also included in consumer health and safety law. UK statutory regulation is check by
government firms that new hotel is following overall rules in business. It impacts on financial
operation of company, as they need to contribute in CSR which help to develop and improve
economy well being.
Hotel must secure their employee details and clients information and do not reveal in
front of outsider.
Food and Safety Act 1974, need to be considered by Irish hotel which is related with
duties of workers. According to this law company facilities manager must focus on staff safety
and security that assure people about safe working environment and garb the attention of new
applicants.
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Health, environmental and safety measures implemented in facilities operations in UK
Customer health and safety management-
Measures of health status, health care and quality of life is very essential and must be
implemented in facilities operation of Irish hotel (Hu and et.al., 2016). Facilities manager should
measure guest health and safety statues which help to serve its best. In UK, facilities operations
there are many hotels who focus on its customer security the most. Health and safety measures
help to assure people about hotel concern towards them.
Employees safety management-
Staff safety is very important, measures safety is the best precautions and activities taken
by facilities' manager in Irish hotel to improve workers safety and other such as reduce risk
related to human health.
Facilities manager check overall staff safety program and measures in hotel that assure
about workplace safety. Safety measures must implement in employees safety management
operation in UK which help to protect conditions that offer for freedom from harm and injury to
workers.
Facilities manager measure employees’ safety with the help of risk register in which
management mention pervious risk.
Workplace health and safety-
Environmental measures help to identify what is happening in hotel environment, for
example, tracked over time and concentrations of zone depleting part in atmosphere.
Workplace safety measures find out the appropriate status at workplace environment as well as
whole business that help to take suitable actions in facilities operation in UK.
Document needed to account for compliance with safety, statutory regulations, environmental
and health issues in UK
Facilities manager have to keep appropriate record to identify health and safety in Irish
hotel in London (Hou and et.al., 2014). He/shethey needed to keep record all types of data
relevant to workers, consumer safety in company like age of people, material status etc. by
documenting staff data firm can employ appropriate staff on accurate place. Employees
document is required for compliance environmental problems and safety issues in UK, with the
help of this document Irish hotel management enables to gather more information about people
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working in organization. It supports to hire wrong applicants that can harm or belong to terrorist
group that affect customers safety.
Building and land regarding paper of Irish hotel along with authentication certificate
for appliances that firm is used to give for wants of customers is required to account for
compliance with statutory which is beneficial and effective for Irish hotel. As, to maintain
statutory regulations' hotel operational management have to maintain recording instructions or
directions from facilities manager.
LO 3
Deploy and develop effective systems for maintain communication and processing information
at Irish hotel
Facilities manager develop effective system to processing information in context of
customers and workers at hotel which is are suitable for them.
Through gathering staff document facilities manager effectively collecting data or more
information about its workers as well as societies, culture and their behaviour which is related to
overall operational safety and security. It define as system for processing information, market
research help for processing current market and its trends data which is suitable and beneficial
for Irish hotel.
They can collect consumer information through offering packages to them that is
preferable to business by gathering clients' behaviour data.
Irish hotel front management or staff must collect legal document from people who visit
in hotel, as it help to gather information about their locality and other important thing (Love and
et.al., 2014). Company must use information technology to gather and secure data related to
workers and guests.
Maintaining communication is one of the best service that help to make good relationship
and strong connection between Irish hotel and employees. Work collaboration, group
discussion and activities plan is effective program use by Irish hotel facilities manager to
maintain communication effectively. Fun activities and has been planned by facilities' manager
which is essential and effective to maintain communication and start communicating with other
in workplace.
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High authority and facilities manager in newly build Irish hotel planned projects for their
team members and all the staff that support to begin communication and way to interact with
each other.
Control systems needed for effective facilities operations for Irish hotel
Microsoft outlook is one of the email management software that help to control and
managed workers timing both in and out at hotel (Nakamura and et.al, 2015). Email recording
system is a part of management program that help to record people entry and exist time. With the
help of email recording system, staff can be able to sent mail to HRM as they can save in or out
timing easily and identify as required at any time.
Biometric program is the best technological system that is used or needed by Irish hotel
in London for effectively managing customers and employees attendance. It is used to gather
information in context of person. Biometric system rely on particular data about specific or
unique biological characteristics in order to work perfectly. Biometric scanning machines is use
in Hotel Irish that contribute to scan face, hand geometry, retinal, fingerprint and voice of
employees and customers to unlock the rooms and entrance.
System required by facilities' manager to help effective building management
In newly build Irish hotel in London I work as newly appoint facilities manager, I have
many responsibilities need to be done for managing overall building functions and activities.
(ERP) Enterprise resource planning is one of the appropriate business procedure management
system required by me to help effective Hotel management. This software allows me to use
system of integrated applications to control Hotel overall functions and automate back offline
activities related to services, HR and technology that they use.
Facilities manager and high authority in Irish hotel evaluate operational efficiency and
stability of overall program to manage business services that support to managed entire business
effectively. Performance Monitoring and customer review monitoring is the way of approach
used by facilities' manager that help to measure consumer satisfaction and experience during
people stay in hotel.
Fire alarm is required to implement in Irish hotel for making building management more
effective than other hotels in UK. Company must focuses on engineering system which is
beneficial for them. In this system all the software’s and tools of different department are
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inference together in BIM (Building information system) which is required to build management
effective and needed by facilities manager in Irish hotel.
LO 4
Evaluation of Quality and effectiveness of facilitates operations at the hotel
Quality and effectiveness of facilities operations at the hotel Irish has identify by using following
tactics -
 Irish Hotel has identify the quality and effectiveness of operations management by
reviewing the customers feedback and on the basis of that they has make further
improvements in their hotel structure and rooms (Antunes, Carreira and da Silva, 2014)
They are tracking the customers needs in order to increase customer satisfaction in the
hotel.
 Operational manager of Hotel Irish has do cost management by identifying the financial
statements and analysing the revenue growth of the firm. They has evaluate the balance
sheet of the organization as it is a statement which helps the company in evaluating its
assets and the liabilities for the whole financial year.
 To facilitates operations of Irish hotel the manager has use real property inventory
system to maintain the stock level in the hotel. This system software has help the
manager to identify when then stocks are below the level. The mangers give order to
suppliers on timely basis to refill the stock. This has improve overall efficiency of the
hotel.
 They are also using computerized maintenance management system in their hotel
premises (Roper and Payant, 2014). This system software tracks the assets and
organization associated costs by evaluating the practices and procedures of the hotel. This
also helpful in scheduling the activates of the organization.
Review procedures to analyse the quality and effectiveness of facilitates operations at hotel
The Irish hotel has use following procedures to review the quality and effectiveness of
facilitates operations at hotel -
 Regular inspection – They has regular monitor the activities of the hotel. Inspection is
being done to improve the overall efficiency of the hotel.
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 Feedback from consumers – They has regularly ask for the feedbacks from the customers
who stay in their hotel. Direct questions has be asked to the client such as how was the
room service or do they satisfy from the hotel rooms service provider etc. By optimizing
customer satisfaction level they has make further improvements.
 Statistical indicators – The statistics indicators is helpful in reviewing the quality and
effectiveness of facilitates operations at the hotel premises. The performance indicators
will show the hotel performance.
 Internal Assessment – The hotel rooms and restaurants are checked on regularly basis.
The manager of hotel Irish identifies if there is any maintenance or repair is required in
hotel rooms. They immediately inform the mangement if they find so. Through this they
minimise the guest discruption in the hotel (Roper and Payant, 2014). There motive is to
facitilate guest with comfort. This leads to increase the guest satifaction imn the hotel.
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CONCLUSION
From above its has been summarized facilities manager responsibilities towards
employees, customers and operational aspects of Irish hotel in London. Facilities manager.
He/she is accountable for many things while working in firm as newly appointed manager
effectively. They planned activities to balance communication in workplace and use monitoring
and ERP system to well fair of business and increase profitability and productivity. Microsoft
outlook and Biometric program is used by facilities' manager to control overall activities and
functions in hotel.
It has been discussed that facilities' manager follow all the statutory regulations in newly
build hotel that help to operate each function effectively as well as contribute to run legally.
Funding agencies provide funds to hotel which help to serve the best service and fulfil the needs
of business on the other hand company owner give their precious support by alliance with
statutory regulations and comply things with legal procedures that is beneficial for them.
Facilities manager used appropriate system such as lateral thinking and convergent to
evaluate the service quality and facilities operations effectiveness in hotel that help to gather
information about effective management.
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REFERENCES
Books and Journals
Antunes, P., Carreira, P. and da Silva, M. M., 2014. Towards an energy management maturity
model. Energy Policy. 73. pp.803-814.
Elmualim, A. and Gilder, J., 2014. BIM: innovation in design management, influence and
challenges of implementation. Architectural Engineering and design management.
10(3-4). pp.183-199.
Hou, L. and et.al., 2014. Combining photogrammetry and augmented reality towards an
integrated facility management system for the oil industry. Proceedings of the IEEE.
102(2). pp.204-220.
Hu, Z. Z. and et.al., 2016. Construction and facility management of large MEP projects using a
multi-Scale building information model. Advances in Engineering Software. 100.
pp.215-230.
Kasparek, T. and Rodriguez, O.E., 2015. What medical directors need to know about dialysis
facility water management. Clinical Journal of the American Society of Nephrology.
10(6). pp.1061-1071.
Love, P. E. and et.al., 2014. A benefits realization management building information modeling
framework for asset owners. Automation in construction. 37. pp.1-10.
Menassa, C. C. and Baer, B., 2014. A framework to assess the role of stakeholders in sustainable
building retrofit decisions. Sustainable Cities and Society. 10. pp.207-221.
Mountz, M. C. and et.al., 2015. Inter-facility transport in inventory management and fulfillment
systems. U.S. Patent 8. 972. 045.
Nakamura, T. and et.al, 2015. Operation management apparatus, operation management
method, and operation management program. U.S. Patent 9. 031. 703.
Nielsen, S. and et.al., 2014. Management system, and associated methods and apparatus, for
dispatching tickets, receiving field information, and performing a quality assessment for
underground facility locate and/or marking operations. U.S. Patent 8. 626. 571.
Roper, K. and Payant, R., 2014. The facility management handbook. Amacom.
Smith, P., 2014. BIM & the 5D project cost manager. Procedia-Social and Behavioral Sciences.
119. pp.475-484.
Zadeh, P. A. and et.al., 2017. Information quality assessment for facility management. Advanced
Engineering Informatics. 33. pp.181-205.
Online
Facilities Manager Roles and Responsibilities. 2018. [Online]. Available through :
<https://smccd.edu/facilities/fpmosupervisorwhitepaper.php>.
Job profile, Facilities manager. 2017. [Online]. Available through :
<https://www.prospects.ac.uk/job-profiles/facilities-managerhttps://
www.prospects.ac.uk/job-profiles/facilities-manager>.
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