Change Implementation for Fast Track Couriers Pty Ltd

This presentation discusses the implementation of PDA/GPS tracker for fleet trucks and one person per truck policy using automatic lift gates for Fast Track Couriers Pty Ltd. It includes a cost-benefit analysis, risk assessment, and stakeholder roles.

CHANGE IMPLEMENTATION – FAST
TRACK COURIERS PTY LTD
• PDA/GPS Tracker for Fleet Trucks
• One person per Truck Policy

IDENTIFIED CHANGE
GOALS
Impacted
change
• PDA/GPS usage for the truck fleet
• One person per truck policy using automatic lift gates
How they
impact
• improvements in their delivery services with
adequate utilization of workforce and resources
How the
impacts
are
realized
• Monitoring of delivery orders

RELEVANCE OF THE CHANGE GOALS
WITH ORGANIZATION GOALS
Increased Efficiency of Service
Customer Satisfaction
Increased resource utilization
Feasible tracking policy
Considerable Return on Investments

COST BENEFIT ANALYSIS FOR THE
CHANGECOMPANY NAME COMPLETED BY
PROPOSED PRODUCT/INITIATIVE/SERVICE
QUANTITATIVE ANALYSIS 2015 2016 TOTAL
NON-RECURRING COSTS AUD AUD AUD
Project analyst/manager 1,000.00$ 1,500.00$ 2,500.00$
Trucking manager - Bob Rogers 1,000.00$ 1,000.00$ 2,000.00$
Sales team member - Jessica Smith 1,500.00$ 2,000.00$ 3,500.00$
New Human Resources manager - Peggy Anderson 1,000.00$ 1,500.00$ 2,500.00$
PDA/GPS trainer - Jack MacDonald 31,500.00$ 31,500.00$ 63,000.00$
Lift gates trainer - Erin Mitchell 31,500.00$ 31,500.00$ 63,000.00$
Head office training rooms with training supplies 500.00$ -$ 500.00$
PDA/GPS device 590.00$ 590.00$ 1,180.00$
TOTAL NON-RECURRING COSTS 68,590.00$ 69,590.00$ 138,180.00$
QUANTITATIVE BENEFITS YEAR 1 YEAR 2 TOTAL
REVENUES
Budget approved by Owners 25,000.00$ 25,000.00$ 50,000.00$
TOTAL REVENUES 25,000.00$ 25,000.00$ 50,000.00$
COST SAVINGS
Decreased Cost of Services Provided 65,000.00$ 75,000.00$ 140,000.00$
Savings from Business Process Improvements 10,000.00$ 15,000.00$ 25,000.00$
Productivity Gains 30,000.00$ 35,000.00$ 65,000.00$
Reduced Staffing Cost (including Overtime) 45,000.00$ 50,000.00$ 95,000.00$
Reduced Staff Turnover Costs 20,000.00$ 10,000.00$ 30,000.00$
TOTAL COST SAVINGS 170,000.00$ 185,000.00$ 355,000.00$
TOTAL BENEFITS 195,000.00$ 210,000.00$ 405,000.00$
TOTAL COST 126,410.00$ 140,410.00$ 266,820.00$
Fast Track Couriers Pty Ltd
PDA/GPS Tracker in Fleet Trucks

COST BENEFIT ANALYSIS
FOR THE CHANGE
QUANTITATIVE ANALYSIS 2015 2016 TOTAL
BENEFITS AUD AUD AUD
COST SAVINGS 170,000.00$ 185,000.00$ 355,000.00$
REVENUE 25,000.00$ 25,000.00$ 50,000.00$
TOTAL BENEFITS 195,000.00$ 210,000.00$ 405,000.00$
COSTS AUD AUD AUD
NON-RECURRING 68,590.00$ 69,590.00$ 138,180.00$
TOTAL COSTS 126,410.00$ 140,410.00$ 266,820.00$
NET BENEFIT OR COST 68,590.00$ 69,590.00$ 138,180.00$

RISK ASSESSMENT
 Privacy Issues: Data security threatened as well as enhanced malicious
activities of the attackers for data theft. This is to be mitigated with
implementing data security systems as well as training the data handlers
to maintain correct data storage techniques to minimize the risk of
information being violated.
 Developing Driver Trust: Drivers can sometimes be agitated with the
random and thorough monitoring of their day to day activities through the
PDA/GPS trackers. This needs to be taken care of by the leaders of the
project by making them realise that the process is only for the benefit of
the company and their confidential and sensitive data remains unharmed
within the process.

RISK ANALYSIS
Type of Risk Risk Statement Risk Level
PDA/GPS devices Problem in PDA/GPS High
Automated industrial
trucks Can cause severe
injuries.
High
Electrical hazards These are capable of
claiming lives as well
as creating severe
burns and other
injuries.
Medium
Manufacturing
machine compatibility
Incompatibility of
machineries cause
physical harm to
employees and also
reduces the production
by value of time.
Medium

STRUCTURE OF THE ORGANIZATION
FOR THE CHANGE IMPLEMENTATION
General
manager/CF
O
Sales manager
Sales team (3)
Trucking
manager
Trucking team
(20)
Office
manager
Accountant
Administrative
support/recept
ion
Human
Resources
manager

ROLE OF THE STAKEHOLDERS IN
THE CHANGE IMPLEMENTATION
General manager/CFO Oversees company; approves major business
decisions such as strategic goals, change
management initiatives; reports to board of directors;
prepares financial reports.
HR manager Oversees and implements change management
programs; collect feedback, assessment results, and
all other data regarding change management;
provides report to the General Manager on
implementation of major changes; oversees
recruitment.
Sales manager Coordinates sales team; provides sales team
training; manages performance of sales team.
Trucking/operations
manager
Coordinates activities of trucking team; manages
performance of trucking team; compiles productivity
reports; manages operations, authorises purchasing

MANAGEMENT REPORTING
TEMPLATE
Reporting element Measures Status
Change goal
Project management Delivery of project activities as per
project plan for each stream
Overall status:
People
Process
Technology
Structure
Stakeholder management Stakeholders engaged and comfortable
with current position
Communication Communication plan activities on
schedule
Education Education plan activities on schedule
Cost benefits Project budget on track
Cost benefits on track to be realised
Risk management Risk management plan effectively
managing risk

REFERENCES
Cook, N., 2017. Enterprise 2.0: How social software will change the future of
work. Routledge.
Dodgson, M., 2018. Technological collaboration in industry: strategy, policy
and internationalization in innovation. Routledge.