Statutory Regulations Affecting Hospitality Industry

This presentation discusses the statutory regulations affecting the hospitality industry, with a focus on Radisson Blu hotel in the UK. It covers the implementation of facilities by the facility manager, compliance with statutory obligations, development of information and communication systems, identification of control systems, and systems required for supporting building management.

CONTENTS
• Introduction of hospitality industry
• Main body
• Conclusion
• References

INTRODUCTION
• Hospitality industry includes business which provide various kind of
services to the customers by serving the guest. Radisson Blu is one of
the most popular hotel in UK and has its chain all across the globe.
• This ppt will include statutory regulations affecting hospitality
industry as well as implementation of facilities by the facility manager.
• Apart from that, regulations for the purpose of compliance of statutory
obligations would be discussed along with the development of
information and communication system.
• Further, identification of control and supporting building management
system would be discussed.

STATUTORY REGULATIONS AFFECTING HOSPITALITY INDUSTRY
• There are various kinds of statutory regulations that have been
prepared by the regulatory authorities in order to ensure the health
and safety of the public.
• Human resource department of Radisson Blu make sure that the all
the statutory regulations formulated for the hospitality industry are
fulfilled.
• This has helped the hotel in improving the image as the hotel was
able to overcome poor food practices which affected the quality of
good.

CONT….
• Furthermore, the hotel has ensured that it uses
environmental friendly practices or products which are
extremely safe for human health as well as they are hygienic.
• This has in turn helped in improving the image of the hotel
and has fostered attraction of new customers.

IMPLEMENTATION OF MEASUREMENTS BY
THE FACILITIES MANAGER
It is very important to measure various health, safety and environmental
measurements that are implemented by the facility manager in order to
increase the cost of operations. These measures could be implemented in
the following ways such as :
• Proper maintenance of operational equipment’s
• Efficient training and development
• Ensuring quality

REGULATIONS REQUIRED IN ORDER TO
COMPLY WITH STATUTORY REGULATIONS
• In order to comply with the statutory obligations, it is important for
facility manager to maintain proper paper record.
• The paper records my company detailed information regarding the
name, age, marital status and family size of the employees so that
they could be referred in case the need arises.
• Further, efforts should be make to ensure that these information is
accurate and reliable to the best of the knowledge of the facility
manager.

CONT…..
• Moreover, in order to comply with statutory obligations and
health, safety and environmental measures it is essential to
have timely audit on the performance of employees so that
their productivity could be increased and polished.
• This would in turn also help in compliance of statutory
regulations.

DEVELOPMENT OF SYSTEM FOR
PROCESSING OF INFORMATION AND
EFFICIENT COMMUNICATION
• It is very important to develop and deploy effective information
processing system and maintenance of communication in order to
provide efficient services to customers and monitor as well as
motivate the employees so as to increase their productivity towards
the attainment of business objectives effectively and efficiently.
• Radisson Blu keeps a constant eye on the functioning of the
employees by collecting information regarding their culture,
behaviour and societies.

CONT…..
• Moreover, if the communication is efficient it would help in
creating a sense of belongingness in the mind of employees
because of effective employment relationship which is very
essential for the smooth running of the business.

IDENTIFICATION OF CONTROL SYSTEM
• Facility manager has to pay immense emphasis on
identification of control system so as to ensure that
employees are efficiently monitored in the hotel.
• The basic motive behind identification of control system is to
increase the efficiency and productivity of the employees so
that they contribute more towards the attainment of the
objectives of the hotel.

CONT…..
• The control system of the hotel even encourages feedback
from the employees as well as customers so as to improve
their control system for the better management of the
performance of the employees as well as ensuring better
services to the customers.

SYSTEMS REQUIRED FOR SUPPORTING
BUILDING MANAGEMENT
• Apart from all these functions adopted by the facility manager
there is an addition of one more operational function and this
function is concerned with the establishment of system which is
essential for supporting the business management.
• The most important element of the hotels in hospitality industry
is to select the right place for the building of the hotel so that it
caters the needs and wants of the customers in the best possible
manner.

CONT…..
• Radisson blu has adopted brilliant system for supporting the
building management.
• This is quite evident from the fact that all the building of the
hotel are located in the premium areas of the cities.
• Furthermore, all the hotel has attractive interior and
infrastructure which not only contribute in retention of
existing customers but also attract new customers.

CONCLUSION
• From this ppt it could be summarised that the hotel has taken premium location
for establishing its building which helped in attraction of more customers as well
as retention of existing customers.
• Not only care was taken at the time of selection of the building but also equal
care was taken at the time of establishment of proper system of maintenance of
building.
• Apart from that, it was also found that the hotel fulfilled all the statutory
regulations in order to avoid complexities in its working operations.
• All these things have fostered the hotel in smooth achievement of the objectives.

REFERENCES
• Gow, A. and Frazer, A., 2015. Who owns tips? Hospitality workers and the distribution of customer
gratuities. Australian Journal of Labour Law. 28(2).
• Iosim, I. and Popescu, G., 2015. Some aspects of communication strategies used in tourism. Research
Journal of Agricultural Science. 47(4). pp.95-98.
• Jones, P., Hillier, D. and Comfort, D., 2016. Sustainability in the hospitality industry: Some personal
reflections on corporate challenges and research agendas. International Journal of Contemporary
Hospitality Management. 28(1). pp.36-67.
• Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and future directions with a
special focus on the hospitality industry. International Journal of Contemporary Hospitality Management.
27(3). pp.379-414.
• Kao, C.Y., Tsaur, S.H. and Wu, T.C.E., 2016. Organizational culture on customer delight in the hospitality
industry. International Journal of Hospitality Management. 56. pp.98-108.