Collaborative Working in Health and Social Care

FdSc Supporting Innovation in Health and Social Care Collaborative Working, Module Level 4, Term 3, 20 credits Student Name: ID: Introduction 4 UK health care industry 4 Transactional model of communication 5. Herzberg’s theory of motivation 6 GRIP model 7 Kilmann’s conflict-handling model 8 Steps to minimize unprofessional care behaviour 9 Defining the collaboration in the health care industry 10 Importance of professional relationship in collaborative working to raise health care standards 11 Conclusion 12 References 13 Welcome slide –

FdSc Supporting Innovation in
Health and Social Care
Collaborative Working, Module Level 4, Term 3, 20 credits
Student Name:
ID:

2
Table of Contents
Introduction......................................................................................................................................4
UK health care industry...................................................................................................................4
Transactional model of communication..........................................................................................5
Herzberg’s theory of motivation......................................................................................................6
GRIP teamwork model....................................................................................................................7
Kilmann’s conflict-handling model.................................................................................................8
Steps to minimize unprofessional care behaviour...........................................................................9
Defining the collaboration in the health care industry...................................................................10
Importance of professional relationship in collaborative working to raise health care standards 11
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

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Welcome slide
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Welcome to the presentation
Table of contents
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Introduction
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Health care is one of the crucial social parameters that identify a society’s wellbeing and living
of standards. Health care can be defined as the development or improvement of health through a
systematic approach of treatment, recovery, or cure of diseases whether physical or mental
among people. Such cares are provided by a health professional based on the intensity of the
illness. The health care system of the UK is the responsibility of the central government that is
governed by the National Health System. The rising complexities of diseases have raised the
importance of quality health care services in the UK. In this assessment, there will be a broad
discussion on the primary communication, motivational, and teamwork skills of health care
providers. The potential conflicts faced by them and the associated ways to deal the
unprofessional care behaviour will be evaluated too. Lastly, a critical understanding of
collaborative working in the health field will be performed.
UK health care industry
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The health care industry of the UK is one of the most efficient and cost-effective care service
providers around the globe. The quality and performance of care services is multifaceted and
consists of different aspects that require dynamic client oriented personality within workers to
serve. Health care service providers require an excellent level of communicational, motivational,
and teamwork skills that enable them to overcome clinical and multidimensional issues regarding
person-centred care. UK health care services have been placed in second place considering the
affordability around the EU. The NHS is the sole responsible authority to look over this gigantic
sector.
Transactional model of communication
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The transactional model of communication assumes communication as a simultaneous fact. It is a
crucial concept that explains that communication is a multi-dimensional subject matter and
facilitate the exchange of messages and feedbacks between communicators on a real-time basis.
Health care workers in the UK are exposed to similar communication procedures. As they
interact with patients and clients having physical and mental disabilities, it is mandatory to
perceive their feedbacks and messages on a real-time basis to ensure high-quality health care
service. Moreover, Transactional model of communication grasps contextual forces and noises
that can hamper communication between patients and care workers; this guides them to
overcome those external forces hampering communication.
Herzberg’s theory of motivation
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The health care workers of the UK under NHS are exposed to different kind of internal and
external problems that reduce their productivity and reduce nursing qualities. Herzberg’s theory
of motivation explains two major sets of factors that influence the behaviour of workers in an
organization. Herzberg’s two emphasizes that health care workers are not motivated by forces
named as hygiene factors that include national health policies, interpersonal relationship, work
conditions, salary, employee-employer relationship, and job security. These forces only debar the
care workers to be dissatisfied. Motivating elements like recognition of personal achievements,
service diversity, responsibility, and scopes of growth will motivate the care workers to provide
acute care to patients. NHS has currently around 1.5 million care workers to provide various
range of health services to British people. It must design the related payroll and beneficiary
policies to facilitate the care provider's personalized needs.
GRIP teamwork model
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Teamwork is the ability to work with personnel to attain a certain goal. It has become crucial in
the service industry as health-related issues are increasing and getting complex that requires the
excellent collaboration of care workers to be resolved. GRIP model explains the forces that will
team to overcome their issues and lead it towards objectives. It emphasizes that team goals must
be understood and to be communicated to every teammate. This will help care teammates to
assign their objects with the final objective. The roles of all teammates must be clarified and
team leaders need to make members accountable accordingly. Interpersonal quality
communication and coordination are required to enhance trust and flexibility among members to
reduce conflicts as well. Lastly, the process of decision making, resolving conflicts and
managing the workflows need to be structured that will increase the team spirit and make the
care workers to provide effective medical care.
Kilmann’s conflict-handling model
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The health care workers of the UK are faced with different types of challenges in their
workplaces that raises conflict and hamper quality care service. Traditional views of conflict
urge that it must be avoided. But contemporary conflict mechanism emphasis on its effective
management. Kilmann’s conflict-handling model describes that conflicts can be resolved in five
different ways. Avoidance is uncooperative urges care people to deny its existence. Care
workers must decide the intensity of the conflict, it is minimal, can be avoided. Accommodation
is cooperative and lets someone give what counterparts asks. Perpetual use of this tactic may
reduce personal interested and strengthen opposition’s courage. Compromise is the balance
point where care workers can express their concerns while respecting oppositions. In this case,
both parties might sacrifice something. Competition urges to get personal goals regardless of
other’s saying. But care workers must avoid this tactic as it can lead to a poor interpersonal
relationship with other parties. Lastly, collaboration is the best strategy to resolve conflicts by
discussions and leading towards a win- win situation for both parties. Care workers can use this
strategy especially asking for a higher amount of budgets for dealing patients and ensuring
behavioural health care.
Steps to minimize unprofessional care behavior
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The structural change in the UK health sector is necessary. In the health care sector of the UK,
separate bodies have formulated different standards and protocols and formalizing care
knowledge by reducing tacit intuitions. This has caused a massive death (79000) toll in a
pandemic. The problem-solving approach will help care workers to identify their core issues
like lack of budget & personnel, poor equipment supply, complex diseases, and lack of
preventive cares. Arrangement of training sessions can enable care workers to understand the
behavioural expectations of patients or clients. Facilitating teamwork training activities can
formulate the better relationship between service providers and patients. The effective
performance evaluation system is obligatory to distinguish unprofessional care workers. Care
workers should get appropriate feedback to enhance their service quality.
Defining the collaboration in the health care industry
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In the field of health care, the improved level of collaboration working is one the crucial fact that
enables service providers to ensure systematic patient-centered care. Collaboration can be
defined as mutually beneficial and well-stated coordination performed by several parties to reach
a certain goal. A collaborative approach in the health care sector includes a commitment to the
mutual relationship with patients and other associated parties like doctors, physicians and
clinicians. It is a key strategy to revolutionize in UK health care. A COVID-19 treatment process
is a collaborative approach where doctors, health technicians, physicians, and social caring
personnel are involved to cure a virus patient and ensure routine follow-ups of a patient
considering their physical and mental status.
Importance of professional relationship in collaborative working to raise
health care standards
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The professional relationship of care service providers with patients is crucial that require
communication skills with a friendly attitude and affects the patient's autonomy. The
collaborative approach increases patient care and positive outcomes. As doctors, nurses, and
specialised physicians take part in the process of cure, this enhances the treatment quality. This
interprofessional relationship reduces medical errors as it stages out the communication gap
among different stakeholders of health care providers. This approach is reducing adverse drug
usage, mortality rates while optimizing medical vaccinations among patients of COVID-19. A
strong professional bonding facilitates faster treatment by connecting the care team members
with modern technologies while reducing health care expenditures. Lastly, interprofessional
collaboration provides a level playing field; so that, each care teammate can show its importance
and skills. This will enhance the care worker’s job satisfaction.
Conclusion
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Health care systems are responsible to provide quality health care that will result in a country's
economic and human development. The health care workers must be equipped to conduct
communication with clients to provide real-time service. They need to be trained to perform
teamwork activities and should practice effective conflict resolution tactics as they are exposed
to several ethical conflicts while performing the professional task. Moreover, authorities have to
emphasize on the efficient development of collaborative working ability while raising the care
standards. The potential benefits of doing that have been described already. Lastly, the UK
government needs to reschedule its health policy and budgetary decisions as it was unable to
cope with the global pandemic due to lack of resources and funds.
References
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References