Managing Lean Projects for FIFA 2018 World Cup

Running head:MANAGING LEAN PROJECTS
Managing lean projects
(FIFA 2018 World Cup)
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1MANAGING LEAN PROJECTS
Executive summary
In the following study, the fundamental guidelines of lean projects of FIFA 2018 are demonstrated.
This has been with more values under the area of project management. It also analyses Voice of
Customers, different critical customer requirements and essential other qualities. Moreover, it also
dissects various methods of implementations of lean project management, examining of PMBOK
and PRINCE 2. At last, this has also investigated different ways of DMAIC. This also includes
different Six Sigma methodologies.

2MANAGING LEAN PROJECTS
Introduction:
The 2018 FIFA World Cup, is a popular event. It is contested by a national team of men. It is
conducted once every four years. The lean project management indicates the deployment of lean
ideas such as thinking of project management. This has comprised of various ideas familiar with
multiple other lean concepts.
The core principle of lean project management is to provide more values with secondary
wastes within are of project management. The report analyses VOC or Voice of Customers, Critical
to Customer requirements of CCR, CTQ or essential qualities. Here, this study also discusses the
implementing methods of lean project management, analysis of PRINCE2 and PMBOK. Ultimately,
it has demonstrated various DMAIC methods and agile practices of Six Sigma Techniques.
1. Demonstration of different terms related to FIFA World Cup 2018:
1.1. Voice of the customer (VOC):
VOC captures different feedbacks of requirements as received from clients. It can be both
external and internal. Moreover, it is used for providing customers having the most effective service
quality and class products. Then it is also processed to be continually innovative. This makes
changes in the customer requirements. This has been describing states and different unstated
necessities and perquisites of customers. Various ways are there in obtaining this. This has also
included direct discussions and interviews, warranty data, complaint logs, field reports, focus teams
and surveys. It is seen that VOC is needed to be flexible. This assures customer contact strategies.
This teams must be resilient to measure the ups and downs (Kryger, 2018). Moreover, this must be
done around the overall campaign life-cycle. This, as an element of a customer contact strategy, can

3MANAGING LEAN PROJECTS
be assured that the teams get briefed, and those objectives are understood sufficiently. A sense of
occasions, customer needs and fixture schedules are also required to be considered here.
Besides, customer interactions have been rising over different channels at different times.
Further, the values must be incorporated into every type of communications. Here, in the current
case, the World Cup has been comprising of enormous opportunities and has been there to
developing scaled with new customers. Here the teams can access more values. It is done during
customer contacts as the campaign is understood. Further, here investments have been made on
resources. These teams, processes and systems have been invested and equipped in coping with a
rise in demands of different customers. This is across the overall journey of customers. This
customer interaction landscape is found to be changing to be more demanding. This has needed the
support across the day.
1.2. Critical to Customer Requirements or CCR:
This gets rejected as different expectations are not met. It must be reminded that customers
are the ultimate authority to determine end values of services and products. They have possessed
their own decisions to buy. Personal customer requirements are known, arrangements can be made in
FIFA having much confidence (Hofmann, Gems & Smith, 2018). Moreover, measurable
performance standards have been vital for meeting customer requirements.
Further, complex to customer elements have been targeted for initiates like process. Also,
critical to customer elements are being targeted for process development initiatives for identifying
ways to develop business or manufacturing processes. Here, complex customer necessities are
required to be determined. This can also be assured that the CTQ tree can be ensured for every
obligation to be met that has necessary identity (Galily & Samuel-Azran, 2018). It is also impossible