Case Study 1: Philip and Jennifer Brown

Written Project
CIVMB_AS_v5A3

Certificate IV in Finance and Mortgage Broking
(CIVMB_AS_v5A3)
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Student identification (student to complete)
Please complete the fields shaded grey.
Student number
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Written project overall result (assessor to complete)
First submission Not yet demonstrated
Resubmission (if applicable) Not applicable
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Result summary (assessor to complete)
Section 1: Case study 1 — Philip and Jennifer Brown First submission Resubmission (if required)
Task 1 — Key terms, gathering and documenting client information Not yet demonstrated Not applicable
Task 2 — Assessing the clients’ situation Not yet demonstrated Not applicable
Task 3 — Borrowing options Not yet demonstrated Not applicable
Task 4 — Reasonable enquiries Not yet demonstrated Not applicable
Task 5 — First Home Owners Grant and home buyer assistance schemes Not yet demonstrated Not applicable
Task 6 — Professional network and loan settlement process Not yet demonstrated Not applicable
Task 7 — Interest rates Not yet demonstrated Not applicable
Section 2: Case study 2 — Richard and
Pauline Jackson
Task 8 — Establishing level of financial knowledge Not yet demonstrated Not applicable
Task 9 — Responsible lending obligations Not yet demonstrated Not applicable
Task 10 — Self-employed special considerations Not yet demonstrated Not applicable
Task 11 — Advising on strategies Not yet demonstrated Not applicable
Task 12 — Impact of credit history Not yet demonstrated Not applicable
Task 13 — Dispute resolution Not yet demonstrated Not applicable
Task 14 — Effective access to files Not yet demonstrated Not applicable
Section 3: Case study 3 — Mary Jane Smith
Task 15 — Prepare and check a loan application Not yet demonstrated Not applicable
Section 4: Working in financial services
Task 16 — Financial services legislation and industry codes of practice Not yet demonstrated Not applicable
Task 17 — Design a document Not yet demonstrated Not applicable
Task 18 — Applying principles of professional practice to work in the financial
services industry Not yet demonstrated Not applicable
Task 19 — Develop and maintain in-depth knowledge of products and
services used by an organisation Not yet demonstrated Not applicable
Please note: To pass this written project, you will need to be assessed as DEMONSTRATED in
either your first submission or your resubmission in all tasks above.
Task feedback
Please refer to the assessor’s detailed feedback found at the end of each task so that you know
what to do for any tasks you need to resubmit.
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Before you begin
Read everything in this document before you start your written project for Certificate IV in Finance
and Mortgage Broking (CIVMB_AS_v5A3).
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About this document
This document is the written project — half of the overall Written and Oral Project.
This document includes the following parts:
• Instructions for completing and submitting this project
• Section 1: Case study 1 — Philip and Jennifer Brown
A case study with a series of short-answer questions:
– Task 1 — Key terms, gathering and documenting client information
– Task 2 — Assessing the clients’ situation
– Task 3 — Borrowing options
– Task 4 — Reasonable enquiries
– Task 5 — First Home Owners Grant and home buyer assistance schemes
– Task 6 —Professional network and loan settlement process
– Task 7 — Interest rates
• Section 2: Case study 2 — Richard and Pauline Jackson
A case study and a series of short-answer questions:
– Task 8 — Establishing level of financial knowledge
– Task 9 — Responsible lending obligations
– Task 10 — Self-employed special considerations
– Task 11 — Advising on strategies
– Task 12 — Impact of credit history
– Task 13 — Dispute resolution
– Task 14 — Effective access to files
• Section 3: Case study 3 — Mary Jane Smith
A case study and a series of short-answer questions:
– Task 15 — Prepare and check a loan application
• Section 4: Working in financial services
– Task 16 — Financial services legislation and industry codes of practice
– Task 17 — Design a document
– Task 18 — Applying principles of professional practice to work in the financial services
industry
– Task 19 — Develop and maintain in depth knowledge of products and services used by an
organisation
• Appendix 1: Key terms
• Appendix 2: Client information collection tool/Fact finder
• Appendix 3: Loan application.
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How to use the study plan
We recommend that you use the study plan for this subject to help you manage your time to
complete the written project within your enrolment period. Your study plan is in the KapLearn
Certificate IV in Finance and Mortgage Broking (CIVMBv5) subject room.
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