Workplace Communication and Feedback

This assignment delves into the significance of effective workplace communication and feedback. It examines real-world scenarios illustrating challenges faced due to poor communication and proposes solutions to enhance collaboration and productivity. The document also includes a sample performance improvement plan and highlights the role of diverse feedback sources in shaping organizational success.

Assignment
Diploma of Finance and Mortgage Broking Management
(DIPMB_AS_v1A3)
Student identification (student to complete)
Please complete the fields shaded grey.
Student number 10430965
Assignment result (assessor to complete)
Result — first submission (Details for each activity are shown in the table below)
Not Yet Competent
Parts that must be resubmitted:
1, 2 and 3
Result — resubmission (if applicable)
Not yet competent
Parts that must be resubmitted: 2 and 3

Result summary(assessor to complete)
First submission Resubmission (if required)
Section 1 Task 1 Not yet demonstrated Demonstrated
Task 2 Not yet demonstrated Not yet demonstrated
Task 3 Not yet demonstrated Not yet demonstrated
Section 2
Task 4 Demonstrated Demonstrated
Task 5 Demonstrated Demonstrated
Task 6 Demonstrated Demonstrated
Task 7 Demonstrated Demonstrated
Task 8 Demonstrated Demonstrated
Task 9 Demonstrated Demonstrated
Feedback (assessor to complete)
Overall good work for the first attempt and to finalise this assignment you need to review the feedback for
Tasks 1, 2 & 3and then resubmit for further assessment.
A reasonable second attempt at assignment. There are two questions that require further work. Please
be guided by my comments and that of first Assessor at each task and refer to the self study material for
reference.
Do not delete your previous answers, just use a different colour font for amendments.
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Before you begin
Read everything in this document before you start your assignment forDiploma of Finance and Mortgage
Broking Management (DIPMB_AS_v1A3).
About this document
This document includes the following parts:
• Instructions for completing and submitting this assignment
• Results and feedback
• Section 1: Complex lending and broking
• Section 2: Business management skills
Instructions for completing and submitting this assignment
How to use the study plan
We recommend that you use the study plan for this subject to help you manage your time to complete
the assignment within your enrolment period. Your study plan is in the KapLearn Diploma of Finance and
Mortgage Broking Management (DIPMB_AS_v1A3) subject room.
Completing the assignment
The assignment
This assignment is split over 2sections. The information and data you need to complete Sections 1 & 2 is
presented in case studies at the beginning ofthose sections and each task.
Section 1: Complex Lending and Broking
The first section on complex lending and broking, requires you to answer the questions for one (1) of the
three (3)available case studies. Each case study focuses on different lending scenario, (see diagram below).
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Section 2: Business management skills
Section 2 requires you to complete the six (6) tasks as listed in this template.
SECTION 1 SECTION 2
3 questions 6 questions
Choose
one path PLUS
Case Study A
Case Study B
Case Study C
Investment Property Finance
Commercial Equipment Finance
Commercial Premises Finance
OR
OR
Task 4–9
Business
Word count
The word count shown with each question is indicative only. You will not be penalised for exceeding the
suggested word count. Please do not include additional information which is outside the scope of the
question.
Additional research
When completing this assignment, assumptions are permitted although they must not be in conflict with
the information provided in the Case Studies.
You may also be required to source additional information from other organisations in the finance industry
to find the right products or services to meet your client’s requirements, or to calculate any service fees
that may be applicable.
Saving your work
Download this document to your desktop, type your answers in the spaces provided and save your work
regularly.
• Use the template provided, as other formats will not be accepted for these assignments.
• Name your file as follows: Studentnumber_SubjectCode_Submissionnumber
(e.g. 12345678_DFP1B_Submission1).
• Include your student ID on the first page of the assignment.
Before you submit your work, please do a spell check and proofread your work to ensure that everything is
clear and unambiguous.
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Submitting the assignment
You must submit your completed assignment in acompatible Microsoft Word document.
You need to save and submit this entire document.
Do not delete/remove any sections of the document template.
Do not save your completed assignment as a PDF.
The assignment must be completed before submitting it to Kaplan Professional Education.
Incomplete assignments will be returned to you unmarked.
The maximum file size is 5MB. Once you submit your assignment for marking you will be unable to make
any further changes to it.
You are able to submit your assignment earlier than the deadline if you are confident you have completed
all parts and have prepared a quality submission.
The assignment marking process
You have 12 weeks from the date of your enrolment in this subject to submit your completed assignment.
Should your assignment be deemed ‘not yet competent’ you will be give an additional four (4) weeks to
resubmit your assignment.
Your assessor will mark your assignment and return it to you in the Diploma of Finance and Mortgage
Broking Management (DIPMB_AS_v1A3)subject room in KapLearn under the ‘Assessment’ tab.
Make a reasonable attempt
You must demonstrate that you have made a reasonable attempt to answer all of the questions in
your assignment. Failure to do so will mean that your assignment will not be accepted for marking;
therefore you will not receive the benefit of feedback on your submission.
If you do not meet these requirements, you will be notified. You will then have until your submission
deadline to submit your completed assignment.
How your assignment is graded
Assignment tasks are used to determine your ‘competence’ in demonstrating the required knowledge
and/or skills for each subject. As a result, you will be graded as either competent or not yet competent.
Your assessor will follow the below process when marking your assignment:
• Assess your responses to each question, and sub-parts if applicable, and then determine whether you
have demonstrated competence in each question.
• Determine if, on a holistic basis, your responses to the questions have demonstrated overall
competence.
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‘Not yet competent’ and resubmissions
Should sections of your assignment be marked as ‘not yet competent’ you will be given an additional
opportunity to amend your responses so that you can demonstrate your competency to the required level.
You must address the assessor’s feedback in your amended responses. You only need amend those sections
where the assessor has determined you are ‘not yet competent’.
Make changes to your original submission. Use a different text colour for your resubmission. Your assessor
will be in a better position to gauge the quality and nature of your changes. Ensure you leave your first
assessor’s comments in your assignment, so your second assessor can see the instructions that were
originally provided for you. Do not change any comments made by a Kaplan assessor.
We are here to help
If you have any questions about this assignment you can post your query at the ‘Ask your Tutor’ forum in
your subject room. You can expect an answer within 24 hours of your posting from one of our technical
advisers or student support staff.
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Capital City Finance and Mortgage Brokers (CCF & MB)
George and Mildred are very happy with the way you service your clients and are sure that you are a good
fit for the team. They now want you to turn your focus to your primary task which is to assist in expanding
the business by building relationships with selected real estate agents, accountants and legal firms through
strategic alliances. They also want you to consider how CCF & MB can consolidate its relationships with its
existing strategic partners.
Let’s recap on what you already know about Capital City Finance and Mortgage Brokers (CCF & MB).
It’s a family owned business providing a range of mortgage and finance broking services to the business and
private sectors, with experience in all facets of finance and insurance providing expert advice covering a
multitude of products and options existing within the market.
CCF & MB specialises in home loans, commercial lending, business lending, personal and motor vehicle
finance and insurance (life and general), and focuses on helping clients find the finance service suited to
their individual circumstances.
It provides its services through its association with the following partners:
• Australian Aggregators, a rising business in the aggregation business with an extensive panel of
residential and commercial lenders, and asset finance.
• ABC General Insurance, a boutique insurance company specialising in a full range of general insurances.
• XYZ Life a small family-owned insurance brokerage specialising in the full range of life insurance
products.
Based in the city, CCF & MB has the capacity to service clients from their office or anywhere at their clients’
convenience through its team of mobile brokers.
CCF & MB does not hold a credit license but operates as a credit representative of Australian Aggregators.
Since its inception 13 years ago CCF & MB has built a loan book of almost $1.2 billion and averages over
$120 million in new loans annually.
CCF & MB’s vision is to be the mortgage and finance broker of choice in the greater metropolitan area
CCF & MB’s mission statement is to operate professionally in accordance with legislation, our licence and
professional standards
CCF & MB’s values are as follows:
• to act with honesty and integrity at all times
• to provide unbiased advice and conduct business, free from any conflict of interest
• to maintain confidentiality in all dealings
• to meet all NCCP regulatory requirements
• to comply with all mortgage industry laws and regulations
• ensure quality and efficiency in its loan processes.
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CCF & MB’s people
CCF & MB is owned by husband and wife, George and Mildred Spencer.
With over 35 years’ experience in finance and business ownership, George established and built a
successful business dedicated to assisting clients with managing their finances effectively. Starting the
business with his wife Mildred 13 years ago, George gained immense satisfaction in seeing it expand to
service more and more clients across the city and greater metropolitan area. Although in recent years he
has stepped back from dealing directly with clients, he still maintains a small select clientele. He also takes
great pride in training and mentoring his team to enhance their performance.
Mildred has over 22 years of lending experience and is qualified not only to assist her clients with their
mortgage requirements but also to assist them with their commercial finance requirements. She also holds
financial planning qualifications. She specialises in asset finance.
The company has a small team of five additional consultants and two administration staff members.
Profiles for the team is as follows:
• Jennifer Dee is recognised as one of the top female brokers in Australia. She has been in the broking
industry for over 10 years and has a passion and dedication to assist and accommodate all of her clients’
needs with their financial dreams. Jennifer is an Accredited Mortgage Consultant with the Mortgage and
Finance Association of Australia (MFAA).
• Louise Spencer (George and Mildred’s eldest daughter) is an Accredited Mortgage Consultant with the
Mortgage and Finance Association of Australia (MFAA) and has been working as a loan consultant for
almost two years. Louise started off in the lending industry in the office as an administrator to gain as
much experience and knowledge as possible before taking a broking role. Her passion for helping her
clients ensures that she is always available to her clients at a time and place convenient for them.
• Michael Spencer is George’s younger brother and is CCF & MB’s equipment finance specialist. He has
over 25 years working in the equipment finance industry. He has developed an in depth understanding
of the transport and agricultural industries, and also provides finance for general equipment,
motor vehicles and computer equipment.
• Martin Longhas specialised in equipment finance for the last three years, but prior to this he spent
five years operating his own retail food business. This practical experience allows him to see things from
his client’s point of view, including experience with equipment finance. He specialises in plant and
equipment in the machinery, woodworking and packaging industries. Examples of some of the
equipment he has financed are farm machinery, extrusion lines, plastic injection moulders,
commercial catering equipment, woodworking plant, packaging lines, forklifts, office fit-outs and many
different motor vehicles.
• Luis Ramirez migrated to Australia in 25 years ago as a young boy with his family. After completing
high school he graduated from university with an accounting degree and worked in ANZ in commercial
lending. He joined CCF & MB 4 years ago and specialises in vehicle and capital equipment financing.
He provides ITC and general equipment lease funding options for clients. By providing better outcomes,
both during and at the end of their equipment leases, Luis’ many clients have been able to reduce costs
and maximise the value of their available budgets.
CCF & MB is a member of the MFAA as a broking business dealing directly with the public. Both George and
Mildred are fellows of the MFAA. CCF & MB is also a corporate member of the FBAA.
All staff members, including consultants, are paid an annual salary plus superannuation. Consultants also
receive a car allowance plus a percentage of trail commissions that are paid quarterly based on their
performance targets.
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CCF & MB’s panelled lenders
With access to an extensive panel of lenders, CCF & MB can meet most clients’ expectations.
Residential lenders are listed in the following table.
Adelaide Bank Homeloans Limited Pepper Home Loans
AMP Homeside Phoenix-Circle Credit Union
ANZ ING Direct PLAN Lending
Australian Financial Keystart PN Bank
Australian First Mortgage La Trobe Resi
Bank of Melbourne Liberty Financial St George Bank
BankSA Macquarie Suncorp
Bankwest ME Bank The Rock Building Society
Bluestone Mortgage Mart Westpac
Citibank NAB Wide Bay Australia Ltd
Commonwealth Bank Newcastle Permanent
Heritage Bank Peoples Choice Credit Union
Commercial lenders and asset finance providers are listed in the following table.
Adelaide Bank Commercial Bibby Financial Services Pty Ltd Liberty Financial Commercial
ANZ Commercial Commonwealth Bank Commercial NAB Commercial
Australian First Mortgage Commercial IMB Commercial St George Commercial
Bank SA Commercial ING Direct Commercial Suncorp Commercial
Bankwest Business Banking LaTrobe Commercial Westpac Commercial
Adelaide Bank Commercial Macquarie Leasing Westpac Equipment Finance
ANZ Asset Finance Commonwealth Bank Asset Finance Liberty Asset Finance
Future developments
George and Mildred are very keen to expand and grow their business and are in the process of speaking
with a number of real estate agents, accountants and legal firms with a view to forming strategic alliances.
Due to the expected increase in business George and Mildred are seeking to employ another consultant to
take on the extra work. This person will be required to:
• build strategic relationships with a number of real estate agents, accountants and legal firmsalready
identified
• identify and foster relationships with other real estate agents, accountants and legal firms
• provide finance and mortgage broking services to new clients identified through these strategic
alliances.
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Section 1: Complex lending and broking
Only complete Tasks 1–3 for one (1) of the case studies in Section 1
Case study A— Tom and Steve Broad
Background
Congratulations, you have just been appointed by George and Mildred as the new consultant to handle the
extra work. Whilst your major focus is to build the strategic relationships you are also expected to build
your own client base using your own connections and networks.
Two brothers, Tom and Steve Broad have approached you with their desire to jointly purchase two
apartments in the same building. They want to purchase them as rental properties. The building has
12 apartments. The units have 80% permanent tenants in place and the remaining 20% are used for holiday
rentals. The location is a highly sought after area and all holiday periods are fully booked.
The brothers have invested together before and have experience in buying and selling property. They have
sold all their other investment properties and the units will be their only investment until they can identify
another opportunity. The cash at bank is mostly from the sales of other investments.
The property
Address: Unit 1, 92 Seaside Lane, Coastville, <Your State> Unit 9, 92 Seaside Lane, Coastville, <Your State>
Purchase price: $350,000 $385,000
Description: 2 bedroom strata title unit on the ground floor 2 bedroom strata title unit on the ground floor
Body corporate fee $2,500 per annum $2,500 per annum
Proposed income Permanent rental at $450 per week Holiday rental at $45,000 per annum
Agent details: Steven Allstone Steven Allstone
Phone: [phone] 1113
Mobile: [phone] 880 088
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The clients
Client Tom Broad Steve Broad
Current address: Unit 12, 22 Wentworth Lane, Highville, and has
lived there for eight years
23 Dury Lane Pennant Tops and has lived there with
Marie for six years. Property owned in joint names.
Value $650,000 $450,000
Home phone: [phone] 1212
Status Tom is single, no dependents Steve is married to Marie with no children
Employment PAYG and has been with the same employer for
10 years
Self-employed tradesman operating as a sole trader
for 12 years
Income $85,000 per annum $65,000 per annum for Steve
$30,000 per annum for Marie
Cash at bank $250,000 $150,000
Superannuation $150,000 $150,000 (Steve), $20,000 (Marie)
Contents $100,000 $130,000
Motor vehicle $60,000 $30,000 (Steve), $15,000 (Marie)
Liabilities — home loan $300,000 @ 7.2 % P & I, term 25 years $100,000 @ 7.2 % P & I, term 25 years
Liabilities — credit cards $5,000 limit cleared monthly 3% min payment $15,000 limit, $5,000 debt 3% min payment
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Assignment tasks (student to complete)
Task 1a — Identify the clients’ complex broking needs
Prepare a list of questions that you would need to ask Tom and Steve about their history and experience,
and the unit purchase.
In preparing your list of questions you should ensure that you cover the following:
• The complex features of Tom’s and Steve’s situation and objectives.
• Potential risks and Tom’s and Steve’s tolerance of risk. In considering risk you should consider:
– how you would identify the risks and the criteria you used to evaluate these risks
– how you would assess their current exposure, the tools you would use in terms of probability,
impact and the consequences.
(800 words)
Student response to Task 1a
The overall question list that can be asked to Tom and Steve for attaining knowledge about their key
requirements. In addition, the question will aid in establishing the information that is, which could assist
the firm in concentrating on the financial requirements of Tom and Steve. Furthermore, the question could
usually help in identifying the risk taking ability of Tom and Steve. In addition, these questions could
efficiently help in identifying the current financial demands of Tom and Steve. The questions that have been
generated are as follows:
Question 1: What is the annual income and current age?
Question 2: What is your key resource of income?
Question 3: Why are you so interested in buying the property said?
Question 4: What sort of income do you anticipate to establish from the property?
Question 5: What is the current budget you all require to buy the property?
Question 6: What is your yearly expenditure?
Question 7: Can you give information about the goal and aim for buying the property?
Question 8: Could you point out the need and the sort of investments you are currently looking
for?
Question 9: Are you looking to exploit the property for the purpose of rent?
Question 10: What is your current balance in the bank account?
Question 11: Could you identify the basic capital, which will be needed to aid the purchase?
Question 12: Will you explain the needs, which you require us to undertake?
Question 13: Have you abided by the rules of investment that have been put forth by the
Australian government?
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Question 14: Please point out your steps if the value of investment declines in the coming 40
years?
Question 15: Could you explain the current demand for getting into a new investment?
Question 16: Is investment in the properties is your primary income source?
Question 17: Are you seeking for long-term returns or short-term gains?
Question 18: Does short-term risk have an effect on your portfolio generation?
Question 19: Could you highlight the steps undertaken during an investment loss?
Question 20: Highlight the investment strategy, which is exploited by you during the method
undertaking decision in order to lower the extent of risk?
Question 21: How effectively do you understand the demands in the investment market?
Question 22: Could you highlight any prior investment decisions and its impact on return?
Question 23: Could you highlight the degree of significance for the conciliation?
Question 24: Could you please indicate the criterion for attaining success?
Question 25: Could you provide information about the borrowing method undertaken by you for
buying the apartments?
Question 26: Could you please indicate investment pattern that you prefer?
Question 27: Have you identified any risk, which might take place after the purchase of the
apartment?
Question 28: Could you define your present financial status?
Question 29: What is the other sort of investments that you may bring in the near future?
Question 30: Are you seeking for increased risk for achieving increased investment return?
Question 31: Could you define the demands you replicate on before investing into a distinct
property?
Question 32: Have you gone through trades in financial markets?
Question 33: Could you indicate the qualification and the qualities you desire from your adviser?
Question 34: How often could we undertake a meeting for updating the status about the
apartment?
Question 35: Could you indicate the geographical restrictions for the apartment?
Question 36: Could you highlight the entire geographical advantages for the apartment?
Question 37: Could you explain your current (ROI) Return on Investment attained during the fiscal
year?
Question 38: Have you ever thought of or would look to undertake investments online?
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Question 39: Explain the investment choices you have considered, while buying the property?
Question 40: Explain the kinds of assets, which you have?
Question 41: Could you indicate on the actions that you have taken in discovering the most
potential investment opportunity? Why did it succeed or fail?
Question 42: Define the job, which might be performed by us, along with financially helping you?
Question 43: Could you explain the real social reporting method undertaken by you?
Question 44: Will you be able to sustain with the income level defined during the period of loan?
Question 45: Could you highlight your degree of risk tolerance?
Question 46: Could you highlight the actions undertaken during the buying of the properties that
were previously held?
Question 47: Could you provide information about your current income that is disposable in
nature?
Question 48: Have you looked to invest in equity or any other types of investments?
Question 49: Have you ever taken loan from any other financial companies for the property for
which you are asking for the loan now?
Question 50: Have you approached any other financial firms for the same loan? If yes, what was
the kind of offer and why was it not suitable?
Question 51: Do you have any idea about solvency or gearing ratios? What job do the ratios
perform in discovering the solvency of a firm or an individual?
Question 52: Do you have any knowledge about the financial products offered by us?
Question 53: Will you be looking to convert the present investment scope if better deals are
proposed?
Question 54: Is it essential for Marie to be a guarantor?
Question 55: What have you learned with respect to investing in properties from your past
experiences of investment in properties?
Question 56: Have you used any legal framework like taking help of any Companies, Trusts in
order to purchase any other properties or have taken help of any joint tenancy and
tenants to purchase the same?
Question 57: Has there been any formal agreement among the purchaser and the seller while the
purchase of the company?
Question 58 Do you have knowledge about cross collateralisation?
Question 59 What measures have you taken for cross collateralisation?
Question 60 Has Marie been a guarantor for your loans earlier?
Question 61 What questions have you asked her regarding the whether she is doing it for
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commercial benefits?
Question 62 Has Marie ever expressed her feelings regarding sharing of concerns regarding what
you two with such investments in properties?
Assessor feedback: Resubmission required?
Good first attempt.
However, you have not demonstrated to the Assessor that you are
competent in regards to this Task at this stage as you have not provided
sufficient questions to meet your obligations under the requirements of the
National Consumer Credit Protection Act 2009, section 117. As a guide you
were advised that this Task should be 800 words. It is suggested you put
more thought in the questions you have to ask and the depth of the
questions to ask.
For example, but not limited to:
 As you have invested in property before what have to learnt
 Have you used legal structures like Trusts, Companies to purchase
our other properties or have you used joint tenants or tenants in
common
 Each time you have bought a property do you have a formal
agreement between yourselves
 Explain to me what you understand of cross collateralisation
 Has Marie ever expressed what you do and has she ever had to go
guarantor for the loan’s; etc
If Marie is required to go guarantor what questions would ask to conform
that she had a commercial benefit, etc?
As an additional resource you may wish to look at ASIC’s Regulation Guide
209 Responsible Lending Conduct (209.23 to 209.42).
Competency now demonstrated.
No
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Task 2a —Develop complex broking options
You are required to prepare a full report for Tom and Steve by outlining the process and the risks
(potential and real) of which Tom and Steve should be aware.
In a suitable format, document the process that is required for them to purchase the two units as their
investment properties, establishing a joint loan in the brother’s names. You should also include a selection
of lenders that will consider this style of borrowing.
In developing your report you should cover the following:
1. The parties to the loan including any opportunities or constraints that could impact on their
application
2. The different options available and your recommendation of the best loan structure with the lender
— are they using their own property as cross security or the cash at bank as deposit?
3. What various forms of titles could an apartment be registered in
4. A list of the lenders that are able to lend
5. The procedure to commence a loan for a property like this
6. The steps that will need to be in place
7. The client responsibilities, so Tom and Steve fully understand the loan
8. An outline as to the process and what the client needs to arrange
9. The documentation needed to commence the borrowing
10. The name in which the client will sign the contract/purchase/offer and acceptance. If a Family trust is
involved what name would the title of the property be registered in, and advise what state you are
using to base your answer on
11. The state revenue requirements
12. Which lenders may also require a personal guarantee from Steve’sspouse
13. The maximum LVR to the consumer
14. A summary of all fees and charges — including those for setup and those of the lender.
(800 words)
Student response to Task 2a
The overall document is vitally critical in understanding the real and the potential risks that might take
place from the investments in the said property. Moreover, the document even defines the overall joint
loan amount that might be granted to Tom and Steve. In addition, the document effectively provides data
about the numerous lenders, which aid Tom and Steve for the purchase the property. In addition, the
report prudently highlights the scheme of the loan that might be taken by the Tom and Steve for the
purchase of the property.
Dear Tom and Steve,
You are both the directors of your organization and therefore the loan would be taken in the name of the
entity of which you are the directors and accordingly this report would provide recommendations with
respect from the financial institution where the loan would be taken.
The overall document is vitally critical in understanding the real and the potential risks that might take
place from the investments in the said property. Moreover, the document even defines the overall joint
loan amount that might be granted to Tom and Steve. In addition, the document effectively provides data
about the numerous lenders, which aid Tom and Steve for the purchase the property. In addition, the
report prudently highlights the scheme of the loan that might be taken by the Tom and Steve for the
purchase of the property.
There are various loan borrowing options and one option borrowing 100% loan on the purchase price
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would be possible if the the borrower provides the equity from the existing loans as the collateral and
bringing in Marie within the scenario of the loan as she would then be the guarantor. The party to the loan
would be the entity of which Tom and Steve are directors.
The other option has been taking 80% of the money for the purchase of the property from the financial
institutions and making 20% of the rest of the money as down payment. This payment would be made with
the help of the deposits that are available in the bank.
The lenders have the tendency to differentiate and treat a property that would be used for holiday lettings
in comparison to the permanent rentals. It has been due to the fact that holiday lettings are subject to
additional taxes as during the time of holiday the property would be rented. On the other hand, permanent
rental has a fixed tax and therefore can be tax has to be paid annually.
Torrens Title is based on the concept of ‘ownership by registration’. It is essential to register the ownership
of land with Land Property Information NSW (LPI). Basically, if entity have properly registered themselves
as the owner of land, then they are the owner despite all other claims and that ownership is indefeasible.
Strata Title is ideal for ownership of larger, multi-level buildings, where ownership of each unit is separate,
but no unit owner owns the physical building which comprises the units, or the land on which the building
sits.
Community Title can be crudely described as a mix of Torrens and Strata. It is a type of subdivision that
allows for shared property to be created within an otherwise regular Torrens Title ownership.
The difference between tenancy in common and joint tenants have been given below:
Tenancy in common
While none of the owners may claim a specific area of the property, tenants in common may have different
ownership interests. For instance, Tenant A and Tenant B may each own 25 percent of the home, while
Tenant C owns 50 percent. Tenancies in common also may be obtained at different times; so an individual
may obtain an interest in the property years after one or more other individuals have entered into a
tenancy in common ownership
Joint Tenure
Joint tenants, on the other hand, must obtain equal shares of the property with the same deed, at the same
time. The terms of either a joint tenancy or tenancy in common are spelled out in the deed, title, or other
legally binding property ownership document. The default ownership characterization for married couples
is joint tenancy in some states, and tenancy in common in others.
Applicants Name Tom Broad Steve Broad
Value $650,000 $450,000
Cash at bank $250,000 $150,000
Home loan liabilities $300,000 @ 7.2% for 25 years $100,000 @ 7.2% for 25 years
The several other alternatives for the loan are highlighted as below:
Various Loan options
Instalment Loan Both of you, Tom and Steve could in an effective manner agree to the
instalment loans, which may assist for the purchase of the property.
This loan which is a combination generally assists in increasing the
entire level of credit rating for Tom and Steve. In addition, the
instalment loan might help in ascertaining the overall instalment
amount, which might be paid on a monthly basis. The tenure of the
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loan is precisely more to a span of 25 to 30 years. The interest rate is
fixed primarily.
Line of credit loans This sort of loan is usually taken to aid the purchasing power of the
customers. In addition, this sort of loan usually has rates of interest
that are more and which will be incurred to the consumers. The loan
tenure is not more than 5 years. The loan is incurred on the value
that is being used and not on the overall credit provided by the bank.
The interest rate in these loans is floating in nature.
Balloon loans These loans mainly assist consumers to give interest for the value of
loan and the real amount is usually paid at the conclusion of the loan
tenure. The investors usually select this kind of loan to buy assets and
sell them off in order to earn revenue. The interest payment in these
loans can be fixed or floating.
100% borrowing loan Borrowing 100% loan on the purchase price would be possible if the
the borrower provides the equity from the existing loans as the
collateral and bringing in Marie within the scenario of the loan as she
would then be the guarantor.
20% deposit loan The other option has been taking 80% of the money for the purchase
of the property from the financial institutions and making 20% of the
rest of the money as down payment. This payment would be made
with the help of the deposits that are available in the bank.
It has been viewed that both of you could specifically implement the option for balloon loans in order to
receive the loan amount, which might be demanded in order to buy the property. Moreover, this sort of
options for loan could be helpful for both of you to make adequate decisions associated with the
investments.
Loan Providers Commercial property loan
ANZ  Rate of Interest - 7.02%
 No Application Fees
 No Annual Fees
 5 to 30 years minimum term loan
 $10,000 to $100,000,000 loan amount given
 LVR 80%
SUNCORP Bank  Rate of Interest - 4.29%
 No Application Fees
 No Annual Fees
 5 to 15 years minimum term loan
 $10,000 to $1,000,000 loan amount provided
 LVR 60%
BOQ  Rate of Interest - 4.99%
 No Application Fees
Page 18 of 74

 No Annual Fees
 5 to 15 years minimum term loan
 $200,000 to $100,000,000 loan amount provided
 LVR 65%
Commercial Bank  Rate of Interest - 7.81%
 No Application Fees
 No Annual Fees
 Maximum 15 years term loan given
 $25,000 to $100,000,000 loan amount provided
 LVR 85%
The sort of risk that Tom and Steve might face in order to purchase the apartment are explained in the
following table:
Types of Risk Explanation
Liquidity Risk Tom and Steve might have an increase in their liquidity, as investment in
properties declines the accessibility of cash for the owner. Moreover, the
lower degree of liquidity might diminish the capability of Tom and Steve to
pay for their instalments for loan.
Inflation Risk There is no extent of inflation risk as the interest rate is fixed and no
alterations in the instalment can occur.
Specific Risk or
systematic risk
This sort of risk is faced usually by the equity investors, who generally
depend on the distinct risks. Additionally, there is no specific risk, which
Tom and Steve might face.
Market Risk The market risk may decline if the annual income established from the
property and might hinder the capability of Tom and Steve to make
adequate payment of the instalments.
The entire loan cans be gained from ANZ Company, which would help you both to increase your loan
tenure to 30 years. On the other hand, the increase in the loan tenure and the interest rate being fixed may
assist in maintaining the desired liquidity in order to pay the monthly instalments.
The type of registration for the property that is under consideration is:
 Register of Deeds for Common Law under the Registration Deeds Act
 Land Titles Act in the Land Titles Register
The whole Registration Act Section 4 can be utilised for the registration of the apartment under the name
of Steve and Tom.
Stages Explanation
Stage 1 Discovering the viability of the loan applicant
Stage 2 Inspecting the documents with in accordance to the property
valuation
Stage 3 Investigating the documents, reports and legitimate mortgage
Page 19 of 74

property information to the bank
Stage 4 Evaluating the whole loan amount that has been granted for the
property
Stage 5 Giving out the instalment amount and rate of interest for the
property
Stage 6 Giving out the documents for transaction of the loan property
The various steps that have been defined earlier might be supportive in examining the overall procedure of
loan, which might be taken by Tom and Steve in order to receive an approval for the loan from the bank.
The various documents that would be needed for the loan amount approval from the bank are as follows:
 Rental and commercial leases
 Relevant and authentic copies of the contract and the agreement that has been taken with the
second or the third parties
 Current registration of the business for exploiting the property for residential or commercial
purpose
The entire fees that has to be paid out by Tom and Steve are:
 Registration fee
 Bank charges and fee
 Sales commission
 Insurance fee
 Documentation fee
 Survey and inspection fee
ANZ bank is in need of a guarantee from the spouse of Steve.
The amount of loan that the entity wants to take is $ 280,000 and $308,000 for the purchase of the
respective properties.
The optimal amount of LVR from the bank could support Tom and Steve to diminish their exposure to
liquidity in the apartment. Moreover, this increased amount of loan could support the lender to help their
short-term and long-term financial compulsions.
Particulars LVR Amount Amount
Income from Property $450 per week $45,000 per annum
Purchase price $350,000 $385,000
ANZ EMI Payment 80% $2,333 per month $2,567 per month
SUNCORP Bank EMI Payment t 60% $2,640 per month $2904 per month
BOQ EMI Payment 65% $2,766 per month $3,043 per month
Commercial Bank EMI Payment 85% $3,307 per month $3,637 per month
Page 20 of 74

The various other loan options could be using 20% of their deposit as down payment and then take the rest
of the amount as loan from the banks. This property will be purchased for commercial and living purposes
and therefore would have a loan option that would be appropriate for Tom and Steve.
Page 21 of 74

Assessor feedback: Resubmission required?
Your report should be address to your clients identifying the State or Territory your
clients reside and the State or Territory of the properties being purchased. This is
need as there are different legal requirements depending of the were the
properties are. The report should also be signed by you (our detailes).
Your report should contain enough information for the clients to make an informed
decision and hopefully award you the mandate to arrange finance on their behalf.
Carefully read the requirements of this Task and to assist you, but not limited to:
 The recommendation for an Instalment Loan is not appropriate as it is
generally not available by Australia lenders for this situation. Instalment
loan are primarily for short term lending such as buying a car, etc. (You
might want to look at Topic 1.3, table 2).
 You need to provide one option of borrowing 100% of purchase price and
advise what the security will be and who will be party to the loan
 The other option can be using 20% deposit.
 You should explain the difference in the way Lenders will treat a property
that is subject to holiday lettings compared to a permanent rental.
 What is the difference between strata, company, community and torrens
titles.
 What is the difference between joint tenants and tenants in common.
 Review up to three possible credit facilities that will meet your clients
needs.
 What interest rates and fees your recommended lenders for each option
will charge.
A hint – is the report clear, concise and effective, so when you have finished your
first draft of your resubmission for this Task, take a minute and ask yourself, if you
received this report would you have been provided enough information to be able
to make an informed decision.
Competency not demonstrated. When reviewing this submission against your
first attempt there is little overall change. As such you have not addressed many
of the points raised in feedback from first Assessor. To clarify his requirements
you need to provide an example of how they could borrow 100% of loan – this is
using equity from existing homes and brings Marie into loan scenario. The other
option is to use cash and provide 20% deposit. If you review your answer you will
see you have not even mentioned a loan amount – clients cannot be expected to
calculate this amount against the LVR % you have provided.
Also you have introduced the statement that Tom and Steve are directors of their
own organisation. Is this entity to be the borrower or is loan in joint names of
brothers – you need to clarify?
Yes
Page 22 of 74

Task 3a — Implement complex loan structures
Tom and Steve have accepted your recommendations and have given you authority to proceed with their
application.
As part of implementing their loan application you are required to prepare a formal written loan submission
to the lender for pre-approval. Your loan submission must include the following:
• serviceability calculations
• the proposed structure of the loan given there are two brothers and there is a variance in income
• the loan amount
• the property style, size, use
• any other information that is relevant to the lenders requirements.
In additional to these requirements you should also include:
• your obligations under the NCCP (if any)
• maximum loan amount
• maximum loan terms
• any ATO consideration to be made
• your state legislation and OSR requirements
• your general advice restrictions
• property purchase requirements.
(800 words)
Note: Any assumptions you make should be listed, and not be in conflict with the case study information
already provided.
Student response to Task 3a
To,
ANZ Bank,
This is a formal letter that provides all the relevant information with the help of which pre-approval of the
loan can take place. The whole data about Steve and Tom is provided in the following table and this
information can be used by the financial firms in order to understand the financial compulsions of the
client.
Borrower
The borrower of the loan is Tom and Steve Broad as they are in the idea of purchasing a property.
Applicants Name Steve Broad Tom Broad
Value $450,000 $650,000
Cash at bank $150,000 $250,000
Address 23 Dury Lane Pennant Tops and
has lived there with Marie for six
years. Property owned in joint
names.
Unit 12, 22 Wentworth Lane,
Highville, and has lived there for
eight years
Date of birth ******** ********
Page 23 of 74

Employment Self-employed tradesman
operating as a sole trader for 12
years
PAYG and has been with the
same employer for 10 years
License number ********** **********
Status Steve is married to Marie with no
children
Tom is single, no dependents
Contents $130,000 $100,000
Superannuation $150,000 (Steve), $20,000
(Marie)
$150,000
Income $65,000 per annum for Steve
$30,000 per annum for Marie
$85,000 per annum
Liabilities —
credit cards
$15,000 limit, $5,000 debt 3%
min payment
$5,000 limit cleared monthly 3%
min payment
Motor vehicle $30,000 (Steve), $15,000 (Marie) $60,000
Liabilities — home loan $100,000 @ 7.2 % P & I, term 25
years
$300,000 @ 7.2 % P & I, term 25
years
Address:
The address of the borrower is given as:
33/1 Ashton Road Victoria Melbourne 97001
Phone: [phone]
Fax: [phone]
Mobile: NA
Date of birth: NA
License Number: C/2354FD
Loan Amount: $7,25,000
Purpose of the Loan:
The key purpose of the loan has been to uplift the overall earnings of Tom and Steve from the investments
that are taken for the apartment property. Moreover, with the support of loan value Steve and Tom could
uplift their degree of liquidity as well. In addition, the lenders have to provide effectual factors behind
attaining the loan.
Funding Position
In addition, the explanation for the requirement of the fund may assist in developing the overall exposure
Page 24 of 74

to the risk. Moreover, the value of the loan requires effective down payments, which would be given out by
Tom and Steve for attaining the permission for the loan with respect to the property. The identification of
the ample interest rate, margins and operating expenses could slowly help in maintaining the desired level
of liquidity.
Security:
The benefits of NCCP may vitally support in evaluating the likelihood of the information given out by the
clients. In addition, the NCCP also supports in performing researches and enquiries for understanding the
overall credit of the clients, which might support the lender to discover the credit rating of the borrower.
NCCP effectively takes relevant inquiries about the loan property and the real reputation of the client.
Repayment Structure
The real repayment framework is mainly determined from numerous sorts of requirements, which could
be performed by the lenders to pay their real loans. The ATO consideration and the State Legislation OSR
requirements could be supportive in discovering the repayment framework that may be exploited by Tom
and Steve.
OSR requirements:  The OSR usually helps in finding out the relevant equipment, which
might be undertaken to identify the duty payable on the loan
agreements.
 In addition, the OSR also supports in discovering the proceeding of
the court and the loan, which might be given to the lenders.
 It also aids in attaining loan agreements and provide offer letter with
respect to the valuation of the property.
 These options of OSR usually support in proving the applicable loan
benefits to the respective clients.
ATO Considerations:  The ATO consideration competently gives out relative guidelines,
which could be used by the lenders to choose for the loans.
 It is even inclusive of the proportional principles, which might be
looked down upon while examining the credit ability of the lenders.
Particulars LVR Property 1 Property 2
ANZ EMI Payment 80% = 350,000 * 80%
= 280,000 loan amount
= 385,000 * 80%
= 308000 loan amount
SUNCORP Bank EMI
Payment t
60% = 350,000 * 60%
= 210,000 loan amount
= 385,000 * 60%
= 231,000 loan amount
BOQ EMI Payment 65% = 350,000 * 65%
= 227,500 loan amount
= 385,000 * 65%
= 250,250 loan amount
Commercial Bank
EMI Payment
85% = 350,000 * 85%
= 297,500 loan amount
= 385,000 * 85%
= 327,250 loan amount
Page 25 of 74

Servicing Calculation:
Particulars LVR Property 1 Property 2
ANZ EMI Payment 80% = $350,000 * 80%
= $280,000 loan amount
= $385,000 * 80%
= $308,000 loan amount
Down Payment $70,000 $77,000
EMI (Interest @
7.02%)
$1,867 per month $2,053 per month
Tenure 30 years 30 years
Income $65,000 p.a $85,000 p.a
Proposed Rent $5500 per month $5000 per month
Home loan $100,000 $300,000
Car $30,000 $60,000
Credit card liability $5000 $5000
New loan payment $1867 $2053
Superannuation $150000 $150000
The aim of the submission has been to make the analyst understand the loan format and the structure that
would be used in order to take the loan. The repayment structure and the servicing calculations provides a
key understanding that would help the analyst to understand the process of payment and how the
structure can enhance the undertaking of the loan and the precise payment of the loan in order to balance
their income and expenditure. The explanation and the details that have been provided in this letter can aid
the research analyst to pre-approve the loan.
Recommendation
Tom and Steve could in an effective manner make use of the loan option from ANZ in order to buy the
property for the purpose of investment. Moreover, the purchase of the holiday home could in an effective
manner increase the overall investment return, which might occur. In addition, the table constructed below
mainly supports in defining the cash flow that might be constructed from the investment property.
Additionally, the property number 2 can be the key option which could be taken by Tom for improving their
overall investment return. The pre-approved loan should be approved for the entity as they have sufficient
amount of income with respect to their expenditure and thereby can pay-off their loan within the
stipulated time-period. The entity even has effective collateral and guarantor and therefore, in case of
unprecedented events the financial company attain the money given out as loan. Therefore, the credit
analyst can approve the loan that has been pre-approved as the income is more than the expense even
though property 1 has a negative cash flow. Property 2 is off-setting the negative cash flow of Property 1 as
Property 2 has sufficient level of cash flow.
Particulars Property 1 Property 2
Page 26 of 74

EMI (Interest @ 7.02%) $ 1,867.00 $ 2,053.00
Expenses 208 208
Income 1,950 3,750
Cash flow (125) 1,489
These information can be useful for the bank in order to get the loan approved.
Page 27 of 74

Assessor feedback: Resubmission required?
Page 28 of 74

Although you have covered most, if not all, of the technical requirements
necessary in this Task you have not addressed one of the most important
aspects of the task. That being you have been asked to prepare to prepare a
formal written loan submission to the lender (in this case ANZ) for pre-
approval. Remember the aim of your submission is to make it easy for the
lenders credit analyst to approve the pre-approval and should finish with
your recommendations as to why pre-approval should be approved.
So make sure you cover off of all the points detailed in the Task as well as
those things that a credit analyst would expect.
To assist you a Standard written application would have as a minimum:
 Borrowers
 Address
 Phone, Fax, email, mobile, date of birth, licence number
 Purpose of Loan
 Amount
 Funding Position
 Security
 Detailed description of each property
 Borrowers background and history
 Loan Term and Repayment Structure
 Servicing Calculations
 Recommendation
 Attachments
Refer to Topic 1.2, section 15 (Completion then Loan Application) and
section 17 (Commercial Finance Application). In addition you might just
Google “Investment Loan Application” and then look at a couple to assist.
Competency not demonstrated. Again your resubmission has changed little
and detail and you have not addressed previous Assessor’s comments.
Your application to a lender has to be succinct and must provide
appropriate commentary. Merely duplicating the same information that is
in the application form is not sufficient.
When completing the servicing section you are required to include all
income (wages and proposed rent) less all outgo (existing loan and credit
card payments plus proposed new loan payments). The table format is
good it just doesn’t cover all the required information. A lot more work
required.
Yes
Page 29 of 74

Case study B— Ray Murdoch and Steve Brown
Only complete Tasks 1–3 for one (1) of the case studies in Section 1
Background
You have just met with Ray Murdoch and Steve Brown, referred to you by another commercial client.
Ray Murdoch and Steve Brown jointly own a successful and growing business that manufactures metal
pallets. They trade under the name Pallets-R-Us Pty Ltd. The pallets are manufactured using material that is
lightweight and durable. There has also been a very structured approach to the research and development
for the engineering and design of the pallets. The pallets are used in all industry sectors. Part of the process
involves powder coating the finished product, which is currently outsourced to a local well-established
contractor.
It is critical that Ray and Steve’s product meets market needs. They need to maintain sustainable
production and operating costs if they are to forecast their sales and cost of sales.
They have a well-established client database that provides them with repeat ‘business to business’
dealings. Whilst they have only been trading for 26 months they have a solid business plan with written
supply contracts with three major business clients and several smaller business clients.
Ray and Steve now require a loan to assist them with the purchase of a sophisticated machine, using the
technical platform system CNC. This machine can be programmed to rapidly fabricate multiple components.
The machine has an expected commercial lifespan of at least 15 years with operating software to be
updated every three years. This software and upgrades is included in the purchase price of $800,000.They
need to import the machine from the US. Initial enquiries with the US supplier have indicated that they will
require a letter of credit for the import of the machine.
Their business employs five people and, with the expected increase in business through the automation
of production, they have forecast that they will need to recruit an additional two staff members in the next
3–6 months to meet sales/production demands.
Steve has been in the metal fabrication field all his working life. He has an MBA and understands financial
management. He also has solid engineering skills and developed the majority of the design works for the
business. He is married and has no dependants. His wife is a school teacher and she will be retiring at the
end of the year.
Ray worked with Steve at ‘Protech’ as a foreman. His skills are in production and managing project/job
flow. He has high level technical skills and can complete works to specification at a high standard. Ray is
divorced.
Steve and Ray have provided the last two year’s financial accounts for the trading business, as well as
interim accounts for the current financial year.
Page 30 of 74

Applicant information
Client Ray Murdoch Steve Brown
Current address: Unit 43, 25 High St Northville, <Your State>and
has lived there for six years
23 Desmond Lane Northville, <Your State> and has lived
there with Kate for seven years. They own property jointly.
Value $750,000 $900,000
Home phone: [phone] 1212
Status Ray is divorced with no dependent age children Steve is married with no dependents
Employment Self-employed business owner Self-employed business owner
Income $100,000 per annum $100,000
Property $750,000 $900,000
Cash at bank $12,500 $9,600
Contents $100,000 $85,000
Superannuation $250,000 Steve $350,000, Kate $60,000
Motor vehicle $40,000 $55,000
Home loan $250,000 @7.2% P & I Term 18 years $350,000 @7.2% P & I Term 22 years
Credit card $25,000 limit with debt of $15,000 payment @3% $10,000 limit with debt of $3,000 payment @3%
Car loan $0 $15,000 payment @ 9% payable 4 years
The business
Year 1 net profit after tax $200,000
Year 2 net profit after tax $220,000
Current year interim profit (10 months trading) $200,000
Wages to partner 1 – years 1 and 2 $100,000
Wages to partner 2 – years 1 and 2 $100,000
Dividend to private investor (flat profit fee) – years 1 and 2 $45,000
Key balance sheet items
Cash $25,000
Debtors $220,000
Creditors $100,000
Notes The business currently meets all creditor payments at 30-day terms.
Debtor collection has been solid. They invoice an upfront payment of 50% of the sale price, which assists in
funding their production.
They have orders of $1m over the next 3 months and have made an increase in their gross profit margin.
The orders are from several clients, so their debtors will be well spread.
Page 31 of 74

Task 1b — Identify the clients’ complex broking needs
Prepare a list of questions that you would need to ask Ray and Steve about the proposed transaction.
Calculate the required servicing for the new debt, and the lender comfort surplus.
Outline the process and the risks (potential and real) of which Steve and Ray should be aware.
(800 words)
Student response to Task 1b
Answer here
Assessor feedback: Resubmission required?
No
Page 32 of 74

Task 2b —Develop complex broking options
You are required to prepare a full report for Ray and Steve by outlining the process and the risks
(potential and real) of which Ray and Steve should be aware.
In a suitable format, document the process that is required for Steve and Ray to obtain appropriate finance
for their equipment and set up the loan.
In developing your report you should cover the following:
1. The parties to the loan
2. The product type you would recommend, including an appropriate term, interest rate and residual (if
any)
3. The framework and contents of the letter of credit requirements
4. A list of the lenders that are able to lend
5. The procedure to commence a loan
6. The steps that will need to be in place
7. The client responsibilities, so Steve and Ray fully understand the loan
8. An outline as to the process and what the client needs to arrange
9. The documentation needed to commence the borrowing
10. The name in which the client will sign the contract to purchase
11. A statement of those lenders who may also require a personal guarantee from the borrower’s spouse
12. A summary of all fees and charges — including those for setup and those of the lender.
(800 words)
Student response to Task 2b
Answer here
Assessor feedback: Resubmission required?
No
Page 33 of 74

Task 3b — Implement complex loan structures
Ray and Steve have accepted your recommendations and have given you authority to proceed with their
application.
As part of implementing their loan application you are required to prepare a formal written loan submission
to the lender for pre-approval. Your loan submission must include the following:
• serviceability calculations, including all borrowing facilities of Directors
• the proposed structure of the loan
• the loan amount
• the property style, size, use
• any other information that is relevant to the lenders requirements.
In additional to these requirements you should also include:
• your obligations under the NCCP (if any)
• maximum loan amount
• maximum loan terms
• any ATO consideration to be made
• your state legislation and OSR requirements
• your general advice restrictions
(800 words)
Note:Any assumptions you make should be listed, and not be in conflict with the case study information
already provided.
Student response to Task 3b
Answer here
Assessor feedback: Resubmission required?
No
Page 34 of 74

Case Study C — Bill Smith and John Jones
Only complete Tasks 1–3 for one (1) of the case studies in Section 1
Background
You are meeting with prospective clients, Bill Smith and John Jones. They have been referred to you by
their accounting firm, Buckland Accountants.
The prospective clients need assistance with the acquisition of owner-occupied premises to replace their
current business premises which is rented and becoming too small for their growing business.
True Blue Pty Ltd trades as True Blue Real Estate and was purchased as an existing real estate business
three years ago. Bill Smith and John Jones are the directors.
The shareholders of True Blue Pty Ltd are Bill Smith, John Jones and a private investor, Amanda Williams,
who does not work in the business and has no involvement in its day-to-day operation. Each holds an equal
one-third share in the company.
Bill and John have each been in real estate for approximately 15 years, focusing on residential sales and
leasing. They have gained their work experience in the local area. A wealth of knowledge of the area,
coupled with an ever-expanding client base, has resulted in sustained and solid growth for the business.
Details of the property
Sale price of the property is $950,000. (There is no GST requirement as it is being purchased as a going
concern.)
A deposit of $95,000 has been paid and is being held in the trust account of the settlement agent/solicitor.
A cash contribution of $233,240 will be made from the general working account of the business.
Property purchase and loan to be in the name of a new entity — True Blue Pty Ltd as trustees for the Smith
Jones Unit Trust. There are a total of 99 units in the trust and the unit holdings mirror the shareholding of
the trading entity, True Blue Pty Ltd.
The property is situated at 100 Smith St, Yourtown, with contracts exchanged at today’s date and an
anticipated settlement date of 90 days.
General observations about the property
The property is in good condition and is well located in the same street as the current rental premises.
It is anticipated that the premises will meet the needs of the business for the next 10 years.
Page 35 of 74

Summary of initial client fact find
Bill and John have provided the last two years’ financial accounts for the trading business, as well as interim
accounts for 10 months of the current financial year.
True Blue Real Estate’s financial accounts
Year 1 Year 2
Net profit after tax $92,000 $140,060
Current year projected- $175,000
Add back (rent) $47,000 $49,142
Additional superannuation to director $31,400 $34,539
Wages to partner one $70,640 $70,640
Wages to partner two $70,640 $70,640
Payment to private investor (fixed flat profit fee) $45,000 $45,000
Applicant information — Bill Smith
Personal details
Address 26 Nowry Road, Yourtown, 1234
Date of birth 17 February 1958
Phone [phone]
Financial details
Gross income $70,640
Owner occupied property valued at $550,000
Outstanding debt on owner-occupied property $210,000 @ 6.2% p.a. on a principal and interest basis
Credit card with limit $15,000 Outstanding debt — $5,000
Superannuation $250,000
Motor vehicle valued at $30,000 (nil debt)
Page 36 of 74

Applicant information — John Jones
Personal details
Address 14 Mary Street, Yourtown, 1234
Date of birth 14 October 1970
Phone [phone]
Financial details
Gross income $70,640
Owner occupied property valued at $750,000
Outstanding debt on owner occupied property $300,000 @ 7.2% p.a. on a principal and interest basis
Credit card with limit $5,000 Outstanding debt — $1,000 cleared monthly, monthly
Superannuation $200,000
Motor vehicle valued at $45,000
Outstanding debt on motor vehicle $15,000 (Assume five year term at 9%p.a. interest)
Business details
Cash in business account $400,000
Other information
Applicants’ solicitor Moffat and Co (contact is Maree Moffat)
16 Tatlor Street, Yourtown, 1234
Phone [phone]
Applicants’ accountant and registered office Buckland Accountants (contact is Simon Williams)
28 Mary Street, Yourtown, 1234
Phone [phone]
Applicants’ banker Westcoal Building Society, Yourtown, 1234
Notes:
• Assumefor credit card debts, the minimum monthly commitment should be calculated at 3% of the
credit limit.
• Each of the working directors has appropriate death, income and disability insurance in place.
• A sensitisation factor of 2% should be used when calculating financial commitments.
Page 37 of 74

Assignment tasks (student to complete)
Task 1c — Identify the clients’ complex broking needs
Prepare a list of questions that you would need to ask Bill and John about their history, experience,
business performance and the property purchase.
In preparing your list of questions you should ensure that you cover the following:
• The complex features of Bill’s and John’s situation and objectives.
• Potential risks and Bill’s and John’s tolerance of risk. In considering risk you should consider:
– How you would identify the risks and the criteria you used to evaluate these risks
– How you would assess their current exposure, the tools you would use in terms of probability,
impact and the consequences.
(800 words)
Student response to Task 1c
Answer here
Assessor feedback: Resubmission required?
No
Page 38 of 74

Task 2c — Prepare complex broking options
You are required to prepare a full report for Bill and John by outlining the process and the risks
(potential and real) of which Bill and John should be aware.
In a suitable format, document the process that is required for them purchase the new property and
establishing the loan.
In developing your report you should cover the following:
1. The parties to the loan
2. The best physical set up with the lender — are they using their own property as cross security or the
investment property?
3. What name should the title be registered in given there is a Trust involved and advise what state you
are basing your answer in
4. The procedure to commence a loan for a property like this
5. The steps that will need to be in place
6. The client responsibilities (Bill and John should fully understand the loan that is proposed)
7. An outline as to the lending process and what the client needs to arrange
8. The documentation needed to commence the borrowing
9. The name in which the client will sign the contract to purchase
10. The state revenue requirements
11. A statement as to whether guarantees from spouse’s or any other security will be required and why
this is/is not the case
12. The maximum LVR
13. Suggest three (3) lenders to client’s that would be likely to consider this request
14. A summary of fees and charges — including those for setup and those of the lender.
Note: You may make any reasonable assumptions necessary in order to complete the proposal.
(800 words)
Student response to Task 2c
Answer here
Assessor feedback: Resubmission required?
No
Page 39 of 74

Task 3c — Implement complex loan structures
Bill and John have accepted your recommendations and have given you authority to proceed with their
application.
As part of implementing their loan application you are required to prepare a formal written loan submission
to the lender for pre-approval. Your loan submission must include the following:
• serviceability calculations
• the proposed structure of the loan given the purchases is in the name of a new Unit Trust entity
• the loan amount
• the property style, size, use
• proposed security
• any other information that is relevant to the lenders requirements.
In additional to these requirements you should also include:
• your obligations under the NCCP (if any)
• maximum loan amount
• maximum loan terms
• any ATO consideration to be made
• your state legislation and OSR requirements
• restrictions on overseas purchase, if any
• your general advice restrictions
• property purchase requirements.
Notes:
• Any assumptions you make should be listed, and not be in conflict with the case study information
already provided.
• You will need to calculate and include your workings of the required servicing and debt service cover
ratio for the new debt and existing borrowings of Directors. Comment on the DSCR comfort level for
lender.
• You may make any reasonable assumptions necessary in order to complete the proposal.
Student response to Task 3c
Answer here
Assessor feedback: Resubmission required?
No
Page 40 of 74

Section 2: Business management skills
Task4 — Developing and nurturing relationships with clients,
other professionals and third party referrers
George and Mildred now require you to write a plan to assist in developing and nurturing relationships with
clients, other professionals and third party referrers.
Your plan should address the following:
1. How CCF & MB’s policies and procedures and legislative, regulatory and professional codes of practice
impact on developing and nurturing relationships
2. How you would use CCF & MB’s social, business and ethical standards to develop and maintain positive
relationships
3. The importance of confidentiality and how you would maintain it in your dealings with colleagues,
clients and other parties
4. How you would adjust your Interpersonal style to the needs and situation of other parties
5. How you would go about developing and maintaining business and professional networks and other
relationships to benefit the organisation, and how you would use them to identify and cultivate
relationships in order to promote and market the organisation
6. How you could use and cooperate with other professionals and third parties to expand and enhance the
reputation of the organisation, and to identify new and improved business practices
7. How you would build referral business through appropriate communication channels to find and secure
new business relationships
8. How you would identify referral needs and provide information p about CCF & MB’s relevant products
and services
9. How you would secure interviews with referral business so that then needs of clients can be met.
(1,000 words)
You may use any format for your plan but it must address each of the points above. If you are unsure as to
how to write a plan, you can refer to the Business Growth and Marketing topic and use the suggested
SMEAC format outlined in Part 5, Section 12.
When completing this task, assumptions are permitted although they must not be in conflict with the
information provided in the background information.
Student response to Task 4
This section consists of a plan for the generation of the groups with the skilled clients, professionals and the
related third party advisors. The SMEAC format is diversified into five paragraphs, which could be used to
perform agreements and establishing a plan linked to the management association for the firm. The
defined segmentation of the SMEAC format is briefly defined below.
Situation
The situation is the distinct area, which provides a synopsis of the abundant crucial facts and the
information linked with the background data related to the business. The mission connected with the CCF
and MB adjoins to establish a relationship with the clients, the skilled professionals and the advisers to the
third party. The testimonial of the scenario is associated directly with the business scenario aptitude. It is
due to such working situations and environment, that the actual performance of the company might be
highly impacted. In accordance to the situational analysis the company has been performing in partnership
with the other parties who are Louise Spencer and Jennifer Dee.
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Hence, and the policies and the regulations related to the agreements of the partnerships need to be
assessed in a critical manner for establishing strategic relationship with the agents of the real estate. This
would support in bringing in new clients in order to accrue the funds with the mortgage services.
Mission
The mission statement highlights the actions, which the firms perform in order to attain the annual targets
and goals. It has been noticed that CCF and MB has planned to build improved relationships with the clients
with the assistance of establishing a proficient customer relationship management. The goal of the firm has
been to put to light explicitly on the following:
• Establishing a long-term relationships with the skilful professionals, clients and third party advisors
• Scrutinising the effect of the business practices and policies and the exact legislations for the
establishment of such relationships
• Dissecting the outcome of the codes of practice and the regulatory laws on the establishment of
relationship management
• Commitment to uphold the ethical veracity by maintaining high discretion of the clients and their
organisational transactions
• Assisting the corporate goals with the demands of the associated stakeholders
• Advantages of relationship development and nourishment by spreading the business networks
• Discovering the need of referrals and data about the organisational products and services
• Mechanisms to initiate meetings with the referral businesses for attaining the need of the clients.
Execution:
Execution can be highlighted as the action plan, in which the firms build their strategies for attaining the
targets that have been pre-fixed. It has been noticed that the techniques and the principles of CCF are MB
are inclusive of the process of administration doubled with the clerical systems, refinement of the
complaints, IT and financial system etc. In this situation, the Australian regulatory laws like property laws,
the consumer laws and law of product liability that are used for the business activity of CCF and MB. In
order to secure the business and the client secrecy, the CCF and MB needs to abide the Australian National
Privacy Laws for upholding the organizational data and the communication with the clients. Therefore,
ensuring that the privacy of the data at the time of the business transactions could toughen the
associations with the stakeholders of the firm.
The demands that have been brought forward in the Australian Legislations comprises of preserving the
privacy by abiding the Consumer Credit Code and the Privacy Act. The interpersonal approaches and styles
can support in creating strong bonds with the several stakeholders of the firm. This is attained with the
support of attaining knowledge about the several activities of the firm and giving out essential and
significant declarations in the limited time. Hence, the employees working in CCF and MB needs to make
use and implement prudent tools to handle with the clients for improving the relationships.
Additionally, the referral firm has the capability to build strong and long lasting relationship with the
stakeholders of the firm. The referral business highlights the developing networks, establishment of the
franchises and then internal calling to the earlier clients along with asking for feedbacks and suggestions
from the customers. There are other distinct factors which have direct influence in constructing improved
relationships with the stakeholders of the company. They include the financial firms, brokers and business
executives, the insurance agents, consumer protection authorities and trained tax personnel.
Hence, the strategy to reinforce and augment the relationship of the firm with the customers, trained
professionals and third party advisers are inclusive of the generation of a blueprint for the professional and
business networks. Furthermore, the strategy even is in requirement of adding the method of gathering the
input from numerous external and internal sources. As a consequence, it would lead to the creation of new
ideas and advances. In addition, the positive interpersonal styles also define that the employees of the
company need to be treated with integrity, veneration and compassion.
The appropriate method for communication, which could be exploited to nurture the relationships with the
Page 42 of 74

clients include planning social events, cold calling advertising and seminars. Moreover, online media, face-
to-face meeting, corporate events could be additional methods of communication for ensuring the long
term relationship with the trained professionals, customers and third party referrers.
Administration and logistics:
The SMEAC format is inclusive of the logistics and the administration area, which discloses the
method of planning and the methods to implement the same. The accessible area consists of the details to
assist the tasks, which are disclosed in the mission statement of the company. Thus, this segment could
assist the firm to establish strategies for attaining the pre-fixed tasks and activities.
Command:
The command area defines the firm and supports in explaining the plan in a factual and convincing
manner. The augmentation of the operational process could lead to improved operational efficiency, which
supervises the interacting process with the consumers and the suppliers. The government has incorporated
distinct legislations in Australia, which the companies need to follow for maintaining and stretching the
relationship with the clients.
Among the legislations, the Australian Consumer Credit Code and the Standards of Privacy are of
prior significance for CCF and MB to line up with the planned practices and strategies. The group could be
generated with the help of various inter-personal styles, which includes information communication and
acceptance of varied selling techniques. The business and the other related networks might consist of the
societal events, seminars and conferences.
Assessor feedback: Resubmission required?
You have demonstrated that you are competent in regards to this Task. No
Page 43 of 74

Task5 —Growing the business
Having considered how you would go about building and nurturing relationships, George and Mildred now
require you to turn your attention to marketing and promoting CCF & MB’s business. This requires you to
develop a marketing plan for the business.
In developing your marketing plan you should consider the following:
1. Your plan should be developed in line with CCF & MB’s vision statement
2. The identification of target markets using a combination of research and your own personal experience
3. The identification of your major competitors (at least two) with a competitor analysis developed for
each competitor
4. The identification of CCF & MB’s market position based on your research findings and analysis
5. How you would promote CCF & MB’s brand and the tools you would use to achieve this
6. The provision of options for increasing yield per existing client
7. How you would implement your plan and monitor it to ensure objectives/goals/performance indicators
are being met
8. How you would adjust your plan if required.
(1,000 words)
You may use any format for your plan but it must address each of the points above. If you are unsure as to
how to write a plan, you can refer to the Business Growth and Marketing topic and use the suggested
SMEAC format outlined in Part 5, Section 12.
When completing this task, assumptions are permitted although they must not be in conflict with the
information provided in the background information.
Student response to Task 5
After observing discussion done earlier, it can be said that the SMEAC format has been deemed as the most
suitable in order to incorporate the plan. The situation of the format supports in duplicating the rate of
escalation of the company. In accordance to the provided data, the consultant gives provisions related to
choices for upholding the current client base.
Provisions associated to options in escalating yield from each client:
CCF and MB has made specific stipulations for attaining the projected development related
to the profit targets and the profit margin of the company. It has been noticed that various
companies undergoes issues for attaining their objectives of growth. This method has focused on
generating provision for expanding the current client base with the help of success rate of 20%. In
the scenario of CCF and MB, the vital problems faced by the firm are fruitless opportunity
considerations in the business section for enhancing the customer base depending on the
segments. The infrastructural process of the organization looks to provide support to carry out the
method of planning successfully to the most probable level.
• Suggestions to develop the infrastructural benefits by making modifications through developing the
degree of investment
• The constraints of expanding the activities and the performance drivers need to be synchronised
with the goals and policies of the company.
• The process requires to be discovered for incorporating the strategies in order to increase the
probability of attaining success
Planning implementation to monitor the performance for accomplishment of organisational objectives
and performance indicators:
It has been noticed that modernization is the backbone of CCF and MB for attaining the goals in the
Page 44 of 74

coming time. CCF and MB is competent to provide housing loans business loans and other commercial
lending along with funding of vehicle cost. Hence, the plan needs concentrating on providing support to the
client base, as and when required by observing the scenario. The company has the power of rendering
services to its clients, especially to the mortgage brokers. The aim of CCF and MB is to follow the ethical
code of conduct in the business in the upcoming time period. Thus, it attains the techniques to serve the
prospective clients with interests. Hence, the company undertakes financial consultancy to the customers
in order to fulfil their desire.
Mission:
With respect to the SMEAC format, the mission supports in evaluating the growth rate of CCF and
MB. The firm does not have any credit license for the credit agents related with their activities. Hence, the
loan book of the company has been $1.2 billion additional to the standard of over $120 million for new
loans annually.
Development of the vision statement of CCF & MB:
The vision of the company has been to be the famous broker in finance and mortgage in the key
metropolitan regions of Australian. The mission is to attain operations in a certified manner relating to the
legislations, licenses and other desired standards. The firm looks to abstain from any intolerance while
giving out advice to the customers and undertake the activities of the firm by eliminating the interests that
are conflicting in character. It preserves the confidentiality of the data to the highest extent possible. As a
consequence, it has been able to satisfy the key requirements of NCCP for undertaking its banking
activities. The organization also is in line with the compliance laws and regulations, as required in the
Australian mortgage industry. In addition, it provides an assurance with respect to the quality and efficacy
to provide loans for the customers by following the effective process.
Execution:
CCF and MB gives out obligatory financial and broking services related to mortgage to the
prospective customers with the support of strategic alliances that has been established. This in a more
specific manner guarantees the growth rate of the organization.
Locating the target market using corporate views and research:
The target customers of the company are trained and experienced customers in order to provide
financial loan and services to them. The company has the idea of expanding their market in the future with
the help of the real estate agents. With the support of these real estate agents, the organization would be
able to construct strategic relationships with the legal firms and accountants. The commercial views,
conversely, recommend that generating hospitable relationship with Steve and Tom would improve the
decision-making process.
Competitors and their appraisal:
, Australian Real Estate Investment Fund, Dexus Property Group and Bridgecorp Holdings are the
key rivals of CCF and MB in the Australian market. In order to assess the competitors, the economic
circumstances of the real estate markets and mortgage and are considered for evolution to ascertain the
simple determinants. The investigation of marketability is reliant mostly on the distinct property
development to gain an insight about the rank of the competitors in the market. The individual process of
decision-making is done for the investment purpose and for the feasibility examinations. The potential
investment is examined in a key manner in order to have knowledge about the project advantages in the
years to come.
Market standing of CCF and MB with the discovery of the research:
Determinants CCF & MB Bridgecorp
Holdings
Dexus Prpoerty
Group
Australian Real
Estate Investment
Fund
Experience 9.5 8.5 6.5 6.5
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Client charges 9 6 7 7
Logo 7.5 7 6.5 7
Advertising 8 6 5 7
Elements of
marketing
7 6 7 8
Sales procedures 9.5 6 5 5.5
Reliability 8 7 7 7.5
Stability 8 8.5 6 7.5
Personality 8 6.5 8 6
Promotional campaigns:
The method of tangible advertising is the most effective competency of CCF and MB. It supports in
enhancing growth rate of the company in the long-run. Additionally, it generates public relations with
support of innovative business card to promise its existence digitally. Thus, with the help of the
promotional campaigns, the firm would be able to expand in the international markets in the future.
Command:
The company obtains relevant data and information, which supports in the generation of the
marketing plans and strategies to gain competitive edge in the Australian market. It also projects the future
rate of return in order to take decision on the future investment action for the incorporating projects.
Plan modifications:
The multiplier is taken on behalf of CCF and Mb on the real estate industry. It looks to establish the
optimal degree of profits in the Australian broking industry. The company improves their plans to aid the
rental agents in order to have an insight of the competitive condition in the market. Thus, competent
marketing strategies could be established in future depending on the evaluation of the competitors.
Assessor feedback: Resubmission required?
You have demonstrated that you are competent in regards to this Task. No
Page 46 of 74

Task6 — Identifying risk and applying risk management processes
George and Mildred have become very concerned about the potential risks that could jeopardise CCF &
MB’s business operations. They were very impressed with your growth and marketing plans for CCF & MB
so they have now moved you into more of a general manager’s role with expanded responsibilities,
including managing CCF & MB’s risk. As part of your new responsibilities you are required to develop a risk
management plan.
In producing this plan you are required to:
1. Establish the context for CCF & MB’s risk management plan
2. List and explain the tools you will use in assessing the risks you identify
3. Identify the stakeholders you would consult in establishing context and the tools you would use in
identifying CCF & MB’s risks
4. Identify at least two risks that CCF & MB could face for each of the six categories of business risk
including strategic risks, compliance risks, financial risk, operational risks, market and environmental
risks and reputational risks with an appropriate risk statement for each identified risk
5. Conduct a risk analysis and risk evaluation for the risks you have identified
6. Identify treatments for them
7. How you will monitor and review them in your risk management plan.
When you are defining the risk criteria you intend to use you are required to create your own risk matrix to
address likelihood and consequence.
Document your risk treatment plan using a risk register.
You may make any assumptions in producing your plan but these should be documented either in the body
of your plan or separately before you produce it.
(1,000 words)
Student response to Task 6
Risk identification and the application of risk management process
The procedure of the risk implication and the discovery of the risk management system have to be
incorporated with help of the construction of the several circumstances for the preparation of the risk
management for CCF and MB. The goal of the total risk management process is to display the
implementation of several risks management tools. Hence, the risk, management approach is also linked
with the categorization of the stakeholders, which can be productive. For the intent of usage of several
equipments for the discovery of the risks faced by CCF and MB.
Establishing the context of the risk management plan for CCF & MB
The scenario of the method of risk management for CCF and MB can be segmented on the basis of
the several kinds to internal and external background. The external context includes the legal and the
regulatory along with the financial facets. In addition, the external backdrop of MB and CCF include various
sorts of national, international and the local factors of the firm. There are ten external considerations of the
risk management approach that are inclusive of the several kinds of the members for the susceptible values
of the external stakeholders. The intrinsic aspect of the risk management approach is highlighted as the
policies and the regulations for the activity frameworks and guidelines, which are to be introduced in the
company.
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Rationale for using the tools that can be used for the assessment of the risks
The numerous sorts of tools, which is to be utilised for the evaluation of the risk related to the
project, is based on the quantitative and the qualitative facet. Qualitative process assesses assorted kinds of
risk potentiality and the classification of risk as well as the probability of the effect matrix along with the
professional decisions. However, the quantitative tools are reliant on the Monte Carlo analysis, Tornado
Diagrams and Sensitivity Analysis.
Stakeholders Identification for establishment of the context
The several types of stakeholders related with the purpose of the construction of the background
are inclusive of the risk management commission and the coordinators of risk inclusive of the groups of the
employees.
Identification of the risks of CCF &MB and the tools, which can be applied for the same
CCF and MB can utilize the risk register thereby discovering the likelihood of the problems faced by
the organization. The company needs to incorporate the idea of the impact matrix for determining the risk
probability. The company can introduce the quantitative risk assessment tool for the purpose of risk
recognition.
Strategic Risk
The management of the company specifically concentrates on the broking business with the idea to
expand the business especially in real estate industry. The vital strategic risk would be to link in any other
kind of the business. The purchase of the two apartments by the company is also discovered as another
type of strategic risk.
Compliance risks:
The risk of the organization is linked with the adherence with regulation as put forth by the
government bodies. These governing bodies include the Law of Australian and product liability and the
Australian Consumer law.
Financial risks:
The several sorts of financial risk that the company undergoes are the innovative idea for the
expansion of the business in the real estate industries. The risks are discovered by the five consultants from
the group and two members from the employees in the management department. The company has
constructed abundant initiatives to execute the plan for the development of the business in real estate
sector. The inventive idea of the expansion in this sector can be a decision that is risky in nature for the
Page 48 of 74
External Context
Financial problems, legal
concerns and rules and
regulations
National and international
consideration
Associating with
perceptions and the values
of the external,
stakeholders.
Internal Context
Objectives and aims of CCF
& MB
Aims of thn organozation,
project bussiness
Rules and teh regulation
and the standards of the
policies of the organozation
Assocations based on
contracts

company as the organization is known for operating in this specific region.
Operational risks:
The operational risks have been noticed to occur from the inadequacies and the closure of the
techniques in the activities of the company. Then the firms also look for several types of the operational
challenges from the day to day operational activities that are performed. The possibility of the strategic
alliance of the company adds to the risk of the strategic partnership with the other real estate agents.
Environmental risks and market risk:
The abundant kind of the risks found in the market is discovered due to the advent in the value of
investment due to the movement of several kinds of the processes and the operations performed in the
business. The common lending environment in addition has an effect on the marketing position of the real
estate business.
Reputational risk:
The reputational risk is associated with the loss of goodwill. The company is looked upon to be
performing in the financial sector or other kinds of sectors. In addition, the company is looked upon to be
performing as the credit agent for the Australian speculator without having an authentic credit license.
Therefore, the reputation risk of the company is one of the way in which the company might lose the
goodwill that it has generated for these years.
Risk evaluation and the identification of the several, type of the risk constraints
The risk recording mechanism is performed on the basis of the qualitative and the quantitative risk
factors. The various kinds of risk evaluation method is functioned by the collection of the numerous inputs
responsible for carrying out of the risk process.
Ranking of the Risk:
The risk management mechanism of CCF and MB can be used for the purpose of ranking the risk
and the categorization, altering the scales and the anticipating the probability of the occurrence of the
events and the inference of the outcome of severity related with the goodwill loss.
Identification of the procedure for risk treatment
The managing of the risk assessment and the assessment is associated with classification of the risk
and the evaluation of the risk context and management. The strategy for the risk management is associated
to risk recognition, appraisal, process, and improvement.
The four T’s computed for the management of risk includes:
 Tolerate: Tolerate the occurrence of risk while undertaking the business operations
 Treatment :Treatment of the risks for undertaking counteractive measures
 Transfer: Transfer of the risk process and enhancing the process
 Terminate: Associated with permanent elimination of the risk
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Risk Review and Monitoring Plan
Effects
Likelihood
of
occurrence Rating
Current Target
Present
Level Target
Level of
Risk
Risk Parameters
Environmental risks and market
risk
Disastrous Minor Unlikely Rare Severe
Strategic risks Disastrous Minor Rare Rare High
Compliance risks
Major Minor Possible Unlikely
Moderat
e
Finance risks Moderate Minor Certain Unlikely High
Operations risks Major Minor Possible Unlikely High
Reputation risk Low Minor Possible Unlikely Low
Assessor feedback: Resubmission required?
You have demonstrated that you are competent in regards to this Task. No
Page 50 of 74

Task 7— Improving the business
Over the last few months business for CCF & MB has been very good with a number of new clients coming
on board as a result of implementing your business growth and marketing plans. However neither you or
the business owners are satisfied with maintaining the status quo; as you and they are committed to a
program of continuous improvement.
You all feel that CCF & MB’s competitive advantage needs to be strengthened and a SWOT should be
undertaken to establish CCF & MB’s strengths and weaknesses including benchmarking the business against
the industry. You now decide that you will carry out a diagnosis of the business including a SWOT analysis
and a benchmarking exercise to improve CCF &MB’s competitive advantage and its business. You are to
produce a document covering your diagnosis which will be distributed amongst CCF & MB’s key personnel.
As a minimum your document should cover the following:
1. The data you have used as part of your diagnosis to identify CCF & MB’s competitive advantage
2. A SWOT analysis to identify CCF & MB’s strengths and weaknesses, its threats and opportunities
3. How you identified and sourced relevant benchmarking data
4. How you selected the key indicators (and who you consulted with) for your benchmarking exercise
5. A consolidated list of the areas for improvement you have identified with a cost-benefit ratio
established for each of them
6. Recommendations on the changes that may be required that will affect existing workflows or CCF &
MB’s organisational structure
7. A high-level action plan that will implement and monitor the recommended changes to be made.
(1,000 words)
In addition to the material on your Subject 2 learning guides the following links give you access to a step-by-
step guide to benchmarking and determining competitive advantage:
• <http://www.business.vic.gov.au/marketing-sales-and-online/increasing-sales-through-marketing/
benchmark-your-business>
Student response to Task 7
1. Data diagnoses process for competitive edge of CCF& MB
There have been different specialists who have been known to make use of the secondary data for the
purpose of data evaluation. The key advantage of this has been seen on CCF and MB in the functioning of
the innovative research approaches for the assessment of the business. The two firms are believed to make
utilization of different sorts of the financial services that are asset based to the potential customer base.
These consider the equity of the clients, worldwide distribution network and patents.
The CCF and MB is usually seen in using the self-guided questionnaires for the collection of the primary
data and afterward evaluation of the same. The different sort of the cost benefits are seen in the liberation
of the financial products with different sorts of the competitive products. It is also observed that in order to
recognize use of the components related to the use of the cost benefit tools and spreading of the financial
advantages, which is in relationship to the different sorts of competing items in the market. CCF and MB
also tries to give out the better values to commendable customers and in earning of the better revenue.
The resource based perception is known for the aim of the exploitation of the resources and the capacities,
which is required in the development of the competitive edges driving in the formation of superior values
to the company.
2. CCF & MB SWOT analysis
Strengths Weakness
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- Strong worldwide existence
- Consistent asset base of MB and CCF
- Presence in the key locations
- The requirement for additional amount of
market lucidity
- Non compliance of the firm with various
kinds of the international benchmarks
Opportunities Threats
-Probability in the attainment of the situation and
entering in the real estate sector
- Identification of the sale of strong high–end
apartment
- Likelihood of geographical development
- MB and CCF is known to countenance various
issues with the variable prices of the real estate
- MB and CCF is also known to face various kinds of
the challenges with the stoppage in the project
deadlines beyond the anticipation of the firm.
- MB and CCF mainly faces the issues associated to
the variable rates of interest
3. Relevant data for benchmarking of CCF& MB
CCF and MB is answerable for the collection of the global information for the IPD indexes. Among them,
most of the information is collected from the single set of the appropriate knowledge of the explanations. It
even includes of the asset distinctive capital market and the rent evaluation from the cash flows of CCF and
MB and the assessments from the capital rental examinations along with the fund flow from the
management of the same. CCF& MB is even known for making use of various tools as the competitive
advantage for allotment of the self-managed questionnaires for the scrutiny of the primary data. The firm
looks to provide the efficient value the several kinds of the potential consumers for earning extra profits.
4. Selection of the key factors
The outlook is noticed with the addition of the several key factors responsible for the competitive
advantages and improvement of the assets and the resources for the work. CCF& MB is known for
exploiting the international brand management for the goal of sustaining development t in the real estate
sector.
5. List of the sectors for the improvement with the cost benefit analysis
The company then needs to confirm for the cost benefit assessments for the accumulated loan for buying
the rental assets. CCF& MB moreover need assessing the competitors and construction of the modernised
pricing strategies for the preservation of the place in the global market. With respect to the various kinds of
recommended process to CCF& MB the key transition needed to be introduced in the organizational model
and the changes need to be introduced in the present workflows with respect to the recommendations.
CCF& MB should even try to focus on various types of strategies for accomplishing the future aims and
goals simultaneously. The alterations in the business model in the CCF and MB will make sure the success of
the precise communication with the employees as well as the grievance solving in the procedure of the
customers at all extent.
6. Formulation of high-level action plan of CCF& MB
Main Activities Description Time Frame
Capturing of data CCF and MB is renowned for
making use the bulk of the
required amount of the
resources for the intent of
investment the various sources
of the property.
2 months
Measurement at assessment It is known for the flock of the 1 month
Page 52 of 74

level data and data verification of the
input data. It looks to support
the implied pair of rules for asset
use for the portfolio and
evaluation of the assessment.
Reporting of then whole
portfolio
CCF& MB is known for the
obtaining of the records and
recording of the overall
investment portfolio in case of
the operational estates for
generation of the key
comparisons
3 months
Checking of data rigorously on
regular basis
CCF and MB is known to record
the various sort of the
information, related to the
generation of the key data,
which is required to preserve
and uphold the dependable
quantity of the services and
addressing of the financial data.
The assessment of the data
process requires to be handled
further with the use of
numerous types of the strategies
and establishment of the various
kinds of rules and processes.
2 months
Assessor feedback: Resubmission required?
You have demonstrated that you are competent in regards to this Task. No
Page 53 of 74

Task 8 —Managing people performance
One of your key responsibilities as general manager is to develop and implement ways to improve the
performance of CCF & MB’s consultants and other staff members.
Answer the following questions:
1. Why is it important to consult with stakeholders when allocating work? What are the possible
consequences of allocating work without consultation?
2. Describe the process you might follow when developing quantitative and qualitative performance
criteria. You should explain how you ensure that the criteria relate to CCF & MB’s objectives and how to
motivate staff members to achieve these objectives.
3. Describe the different ways you might gather information about a staff member’s workplace
performance.
4. What are the benefits of evaluating and monitoring staff members on a continuous basis?
5. Describe how you might do this in CCF & MB.
6. Why is it important to document the performance management process? Explain the possible
consequences of not retaining appropriate records of this process.
7. How can reward and recognition influence the work output of employees? Describe non-financial ways
of motivating employees.
Your answers should be 250 words for each numbered question above.
8. Design a high-level performance management process for CCF & MB to be rolled out to all staff
members.
9. Who should you consult when designing the performance management process? List who you would
consult and the reasons why.
10. Develop a checklist for delivering regular performance appraisals, including a section for team
leaders and supervisors to completea section for team members participating in the performance
appraisal process.
(800 words)
Martin and Luis are working together on project involving the preparation for a loan application for one of
CCF & MB’s most influential clients, a property developer. Martin missed a deadline and the whole project
is now behind schedule by a week. This is the third time in a month that he has missed a deadline.
Martin has had problems with meeting deadlines in the past and has already had a written warning.
As the general manager you have been monitoring Martin’s performance over the past month,
providing informal feedback about his role in the project. Although he has made several improvements
regarding his performance, his inability to meet deadlines has forced the delay of the client’s development
a further month. CCF & MB made a commitment to the client that the loan application would be with
prospective lender two weeks ago.
The client is not happy that his he does not yet have an approval and is considering cancelling the
agreement he has with CCF & MB and going elsewhere.
11. You have arranged to meet with Martin to talk about the project and his input. How would you go
about providing constructive feedback to Martin?
(500 words)
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Student response to Task 8
Question No 1
The discussion with the partners of a firm can be viewed as fundamental amid the season of work task as
the basic leadership process can wind up plainly enlightening and be in accordance with the gatherings who
have been affected by the activities of the business. The discourse with the investors can ensure the
foundation of the procedure of engagement. Consequently, the of meeting process with the partners as a
feature of the engagement procedure and can influence the partners to understand that their outlook are
actualized in the strategy for achieving an official conclusion. By relying upon the on the conference
procedure, the investors can pick up information that the perspective may not be shared by everybody and
that there may be a requirement for a participation. Henceforth, the engagement technique for the
partners in the process basic leadership as for the task of the work can prompt ascent in open doors for a
prospering joining of the whole proposition. This execution procedure of the investors with the assistance
of the engagement procedure can make it unmistakable that the investors can comprehend the
responsibility for ventures and in that way may need the task achievement. Toward the end, it can be
clarified that the meeting with the people will's identity affected by the elements of the administration of
the firm can be looked upon for instance of reasonable practices. The strategy for conference consequently
reproduces viable administration and also clearness and in the meantime shows the astuteness of the
organization of the firm to utilize to a fit two-path component of correspondence. Besides, the strategy for
interview can likewise aid acknowledgment of the key contribution of the partners and can make different
modifications later on at different levels of the firm. Accordingly, the progressions by implication or
specifically affect the partners of the firm later. The potential outcomes of work task without talk with the
partners can make disappointment on the partner's part that can make them critical, as their foresights are
not caught on. Consequently, the affirmation of the financial specialists, level of fulfilment, and status as an
acknowledged vital accomplice would be at a bet.
Question No 2
The procedure of advancement of subjective and in addition quantitative execution foundation takes after
different advances. Initially, the technique includes acknowledgment of the anticipated results of the
execution. In a procedure to organize the quantitative also subjective as execution criteria, it is crucial to
pick up information about the points of the firm. On the other hand, it is hard to set up the achievement
rate without the estimation of achievement of the achievement. The second step in the technique for the
foundation of the subjective and quantitative introduction criteria is related with the development of
straightforward focuses as for the different zones of the association that are comprehensive of the
administration of the benefit, formation of benefit and additionally income, supervision of costs, security
controls etc. Furthermore, the strategy is comprehensive of the organizations of the exact figures on
different determinations that the firm requires to achieve keeping in mind the end goal to fulfill the
authoritative targets. The formative procedure of the execution criteria likewise goes past simply the
acknowledgment procedure of the outcomes that can give a shape to the outcomes with genuine numbers
that can correctly convey to objectives. Along these lines, it additionally relates the acknowledgment of the
advancement that has embraced up until this point. Once more, the subjective and also quantitative
execution parameters work simultaneously with the authoritative activities. From that point forward, the
formative technique for quantitative and additionally subjective execution criteria even partners the firm of
the occurrence of evaluating the execution parameters. The strategy for assessment of the both subjective
and in addition quantitative markers requires to be taken after at common time interims. Moreover,
formative method of the quantitative and additionally subjective execution viewpoints and can be
distributed with the general authoritative points by the method for customary conferences with the
individuals from the workers and additionally the partners of the association. This technique subsequently
thusly aids the motivation of the individuals from the representatives of the firm and aids the strategy for
the fulfilment of the pre determined objectives of the firm.
Question No 3
There is a few procedure of social event of the required data over and again. The procedure of
reconnaissance can help with gathering applicable information that requires examination of what is taking
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in the association. The strategy for perception for the social event aim of the significant information does
not require looking at different workers of the firm. The perception strategy likewise relates the
arrangement of the different exceptional results that can prompt changes in the general procedure of the
firm. The other technique for gathering essential data is through the meeting strategy for the specific
individuals from the worker of the firm and additionally associates that can help with increasing crucial
information. The questioners can make utilization of different sorts of inquiries, for example, the nearby
finished and open-finished inquiries in the poll of the audit. The open-finished inquiries help with gathering
the perplexing and also information that are touchy. Subsequently, to make it less difficult, it can be
clarified that the gathering procedure of the subjective information are comprehensive of the
concentration gatherings, interviews perceptions and the examination activities. The strategy for social
occasion of the subjective data for the most part requirements for the necessity of the immediate
correspondence with different people in a coordinated manner or else coordinate correspondence with
arranged people in an exact gathering show. Then again, the quantitative information can consequently be
specifically being taken a gander at the numerals. The quantitative information assembling henceforth
comprises of different procedures. The procedure incorporates evaluation of the occurrence or else the
span and the rate of particular conditions and practices. The quantitative information gathering are
comprehensive of the enlistment of different examination scores that are comprehensive of the scores,
level of learning and the fitness level among different others. Besides, the gathering of quantitative
information are comprehensive of the recording the numbers and the rates of the people with particular
nature and highlights in an unmistakable populace.
Question No 4
There are distinctive benefits of assessment and in addition observing every one of the individuals from the
staff of the company on a non-stop procedure. In any case, the way toward observing the individuals from
the staff can offer the chance to keep a nearby watch of various blunders that are conferred through the
day by day operations of the association. Subsequently, the minute somebody submits a blunder during the
time spent operation, the way toward observing can help in distinguishing the mistake quickly and
adjusting the same. Along these lines, the workers also can chop down their mix-ups later on by pointing
out towards various methods for development. With a specific end goal to keep up solid and in addition
persevering worker relationship in the association, the representatives likewise need to monitor the
missteps that are ordinarily dedicated by them so as to stay mindful of the regular slip-ups and to discover
methods for correcting the same. In any case, rebuffing a staff for a mistake may maybe make them
dreadful about blunders that thus can coordinate towards the languid rate of creation and a strife between
the individuals from the staff and the administration. What's more, the individuals from the staff likewise
might need to recognize the qualities and keep a nearby watch on the arrangement of checking that can
guarantee acknowledgment of the qualities. Perceiving worker brightness dictated by the arrangement of
examination can help in lessening of various put stock in issues of the representatives. The workers can
acknowledge the arrangement of checking entire heartedly in the event that they become acquainted with
that the present framework isn't just for the way toward pointing out their slip-ups. Once more, the
individuals from the staff of associations may execute wellbeing infractions that thusly can prompt extreme
harm. In any case, the way toward checking the work environment can help in examination of various
wellbeing issues. The way toward observing can, inspect the execution of the representatives as well as in
the meantime can help in checking the security issues in the association.
Question No 5
The management can viably utilize various methods for appraisal and also directing the individuals from the
representatives. Right off the bat, the organization can keep up supervision at conventional interims. The
people in the administration can look at the execution of the colleagues on a general way and remain
regarding them with a specific end goal to survey their execution. Furthermore, the organization of the firm
can likewise attempt gatherings that are in nature hold up. The high quality meeting can aid the strategy for
formation of obligation among different workers of the firm. From that point forward, the organization of
the firm can likewise complete a 360-degree appraisal. The 360-degree examination from fluctuated
sources can help in the technique for execution evaluation of the representatives from the perspective of
the associates, bosses, and in addition youngsters. The white sheets can likewise aid the strategy for
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depicting the destinations of the individuals from the workers of the firm alongside the wishes. This can
carry on as an effective instrument for execution estimation at the season of dealing with the calculable
focuses and additionally comes about.
Question No 6
The documentation procedure of the execution can aid in accomplishment of achievement of the firm. The
documentation technique helps in coursing the route towards improvement. Moreover, the documentation
procedure additionally aids the administration in coursing the procedure to advancement. The affirmation
likewise aids the appraisal of different ranges of blemishes and additionally potencies. The execution
evaluations explain the solid improvements that can help with coming to at choices as for examination,
advancement alongside included errands. The acknowledgment and references of the negative factors
additionally help the organization for touching base at choices with deference verbal cautioning and at a
similar period include certain obligations. Subsequently, it can be communicated that the documentation
strategy would performance be able to as an instrument that is impartial with the end goal of
advancement. From there on, there are different regards for references that can aid avoidance and
additionally game plans of different legitimate concerns. The documentation technique can likewise help
with fortifying of the workers against grouped legitimate operations. Once more, the documentation of
different evaluation of execution can likewise bolster in the reduction of the power. The documentation
enables the administration to keep track on which the staff is on.
Question No 7
Employee Recognition and Reward has a crucial part in the indisputable work yield among the
representatives. It needs development proper reward system as it fills in as an incredible way that can
motivate staffs, as it were, working in an affiliation. Representative acknowledgment programs helps in
offering benefits for the workers and additionally for the focal points for the affiliation. This leads in
programs that turn out to be exceedingly known and prevalent in the present years. It primarily opens up
finished the helpful results on the lesson of the representative and furthermore its gainfulness. It is
imperative to consider the truth concerning the ventures for utilization of fitting prizes in picking up
achievements in the most appropriate way.
A portion of the essential elements helping towards achieving representative prizes at CCF and MB are:
• CCF and MB abuses Reward programs for improving over the workplace of the representatives
Employees have an inclination that acknowledgment programs affect the level of fulfillment and bliss and in
addition course the profitability. There is durable association saw among the workplace and
representatives. Expanded assurance representatives hope to work harder that prompts ascend in the level
of adequacy in the coming bookkeeping years.
• CCF and MB Reward in quantifiable accomplishments Employees generally develop in esteeming
for gratefulness programs focusing on unmistakable accomplishments. It helps with undertaking a
correlation with unique relationship on the perspectives like the development, initiative and also versatility
with the end goal of future appraisals.
• CCF and MB giving worker's reward that they truly tend to Employees particularly searches for
acknowledgment programs like the composed letter of appreciation or numerous other unmistakable
favourable circumstances. These favourable circumstances are comprehensive of the customized
endowments, gift vouchers alongside reward or money.
• CCF and MB using various sorts of worker acknowledgment
Non-Financial ways of motivating employees in CCF & MB
CCF and MB distinguish the interest for non-financials process for motivational exercises. A portion of the
key ones are clarified underneath with legitimate clarification:
• Job Enlargement-CCF and MB relates in getting extra and in addition alike errands for a depicted
activity. If there should be an occurrence of augmentation of occupation, it needs wide-level of
undertakings that requires execution. This will build modernized courses for lessening repeat and tedium in
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work. Workers would get involvement in achievement of new abilities on attempted of included
undertaking at CCF and MB. Positive negative effect is looked upon as the activity extension for saw as
representatives in attempted work for comparative installment structure.
• Job Rotation-CCF and MB relates in worker gather from an assortment of employments for ascend
in enthusiasm and also impetus. These particular non-budgetary partners sought after for extra preparing
operations.
• Job Enrichment-CCF and MB looks in giving the workers higher responsibility by raised range and
multifaceted design of occupations for most extreme specialist. It helps with rousing the representatives in
accomplishing open door for misusing their capacities minus all potential limitations. CCF and MB starts
fruitful occupation improvement for extra venture particularly in the preparation of representatives.
• Team working and Empowerment-CCF and MB relates in giving individuals awesome expert from
their other working lives inside a firm. It needs orchestrating solid work drive into bunches with expanded
level of sway for future achievement aim. Representatives develop their own particular work and
additionally attempts possess choices for correcting issues at speedier rate. The gatherings generally take a
gander at setting focuses for accomplishing the prizes later on financial years.
Question No 8
High-level performance management process for CCF and MB
Performance Management Process for CCF and MB
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Table: Performance Management Process for CCF and MB
1. Prerequisites
In this execution of administration technique, it needs adequate information concerning the mission and in
addition key focuses of CCF and MB. This furthermore includes:
Vital Planning
During the time spent arranging portion, the workers ought to have evident information regarding the
expectation or explanations behind continuation of CCF and MB. Besides, they ought to have learning
concerning the feasible arrangements and points of the firm alongside the procedures abused for fulfilling
it in the coming years.
In the execution administration component, the representatives of CCF and MB ought to have thought as
for the activity clarification that requirements elucidation at the presentation instructional meetings. This
incorporates:
Occupation Analysis of key parts
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Prerequisites
Performance Planning
Performance Execution
Performance Assessment
Performance Review

Exercises It is fundamental to survey the operations winning at CCF and MB, for example, contract
anticipating forthcoming customers.
Errands CCF and MB oversees employments as moving in business loaning and home advances and also
loaning for business and budgetary broking administrations in the meantime.
Items CCF and MB items includes
Home Loans
Engine Vehicle Finance
Protection (Life and General)
Business Lending
Business Lending
Administrations CCF and MB focuses principally on helping the customers for monetary administrations
proper for singular situations. Administrations are in relations with accomplices, for example,
Australian Aggregators
ABC General Insurance
XYZ Life
Procedures CCF and MB techniques in serving the reasonable necessities of imminent customers and
attempts the Performance Management Method in the most appropriate way.
Employment Analysis for utilizing huge assortment of instruments
Meetings This exploration procedure picks gathering of person will's identity met on a particular inquiry set.
Perception Observation is one of the exploration forms whereby the analysts see the operations of the
people for undertaking last decision of the choices.
Polls from optional sources, for example, Internet-This particular research process demonstrates in
disseminating question set for achieving compelling learning on the consciousness of people.
2. Performance Planning
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In the following procedure of execution estimation, arranging is exceptionally noteworthy for picking up the
result on an opportune technique. This includes
Key Accountabilities
Particular destinations It is indispensable for CCF and MB in embraced the SMART points in attempted
future targets and objectives.
Execution Standards
Quality-CCF and MB focuses essentially on conveying proficient nature of administrations to its forthcoming
customers for the maintenance of the worldwide market.
Amount CCF and MB essentially handles in conveying appropriate amount as and when conceivable.
Cost-CCF and MB cost depends on the item picked and the budgetary administrations selected by the
forthcoming customer
Time-CCF and MB gives quick conveyance of talented exhortation to its imminent clients
Practices Employees of CCF and MB are quiet and amiable in nature whose essential target is to serve
viable enthusiasm of the clients
Capabilities CCF and MB is very competent concerning the other budgetary administration organizations
3. Performance Execution
In the following technique for the arrangement for execution estimation, usage of the arrangement is huge
for accomplishing the future destinations and objectives. This incorporates:
Representative Responsibilities-CCF and MB workers takes most prominent accountabilities in serving the
customers with talented counsel in the meantime.
Director Responsibilities-CCF and MB Manager takes a gander at taking care of the representatives at work
and prepares them with the assistance of collaboration.
4. Performance Assessment
In the following strategy for execution estimation design, it needs powerful assessment of execution
arrange for that are comprehensive of the criteria as under:
Supervisor Assessment-CCF and MB chief assessment includes in looking at over the activity capacities and
in addition the accountabilities.
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Self-Assessment-CCF and MB self-assessment includes examining over the individual developing of
occupation enrolment.
5. Performance Review
Execution Review is the final resort misused in a firm identifying with the attributes as under:
Review of Appraisal Meeting-It is noteworthy to pick up information about the way that assessment
meeting is embraced keeping in mind the end goal to give examination to the representatives who are
persevering performing at CCF and MB. These dialogs choose about whether particular worker has the
ability in serving the firm as required.
Question No 9
Consulted persons at the time of designing performance management process and justification
There are numerous people related who are in a roundabout way or straightforwardly related in the
building of execution estimation design. Counselled people are given underneath:
 Owner of CCF and MB
 Management
 Employees
The people clarified above are the principle partners of CCF and MB and related in the usage procedure and
also misuse of Performance Management System. These partners, on this situation dismiss in the execution
design planning, and after that various obstructions will be looked in definite achievement and misuse of
the Performance Management Process at CCF and MB. The Stakeholders ought to be educated persistently
concerning any kind of new changes made in the Performance Management System.
Question No 10
Performance Appraisal Checklist
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Question No 11
Effective feedback to Martin
Amid the time of giving feedback to Mary, I would take a look at the accompanying viewpoints as clarified
beneath:
•I would give out the feedback by remembering as for the delicate issues of the potential customer named
Mary
•I would dependably tell my colleagues for gaining knowledge about their point of view and in addition
allowing time for the discussion purpose.
•I would moreover focus on enlightening the conditions and work regarding the agreements.
•I will additionally concur on the particular behavioural changes and working outcomes for the
achievement of future goals and objectives
•I will give the colleagues a prospect for open discussion for meeting the awareness depending on the
performance for assessment goal for the future.
Assessor feedback: Resubmission required?
You have demonstrated that you are competent in regards to this Task. No
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Task 9 — Showing leadership in the workplace
Leadership is defined as the ability to influence others. This assessment task requires you to reflect on your
own ability to positively influence others in the workplace and the negative aspects of poor leadership.
1. Reflect on a situation where you have had a positive impact in the workplace. Please include in the
reflective writing the skills, decisions and or behaviours you demonstrated that contributed to this
positive change and what the impact was for the team, clients and the organisation. (400 words)
2. Reflect on a situation which was or could have been damaging to the organisation. Please include the
behaviours, standards or values that were demonstrated and explain why they were detrimental.
(400 words)
3. In your role as the general manager of CCF & MB create your own personal performance plan.
You may use your own personal performance plan or alternatively you can use the example below.
In developing your personal performance plan you should ensure that your personal KPIs reflect CCF &
MB’s goals and objectives and how you can help in building CCF & MB’s integrity and credibility.
What are my
development
objectives?
Priority What activities do I need to
undertake to achieve my
objectives?
What support/resources
do I need to achieve my
objectives
Target date for
achieving my
objectives
Actual date of
achieving my
objectives
Review date:
4. Feedback from colleagues, staff and management may be gathered informally and formally including
performance review feedback. Why is it important to analyse and interpret all feedback? (400 words)
Student response to Task 9
1. During the time of recession, I worked for a counselling firm and amid the particular time of my working,
lay-offs occurred on a week after week premise. The colleagues needed to acquire every one of the
accountabilities and the occupations of different representatives that had been ended. On the other hand,
it has been found that still at the present my gathering faces the probability of being laid off. In this way, I
close by my partners were working round the clock and the certainty was much low. As most of my
associates was wearing distinctive tops and was working additional hours, it has been found that oversights
were a run of the mill issue among the social affair. Being the gathering pioneer, I was seen as accountable
for changing the determination among each one of the associates for keeping up the best execution amid
this troublesome time period. As needs be, I engineered a meeting on account of my whole gathering
keeping the ultimate objective to discuss each one of the strategies for overseeing and managing the
typical troubles we looked amid the particular day and age. I let my associates understand that I have
esteemed the period of constant work in which they have taken an intrigue and performed well, in spite of
the uneasiness they all were overseeing. I similarly let my gathering understand that I didn't have answers
to each one of the request and was envisioning my associates remembering the ultimate objective to
choose the ways that could be additionally convincing and may help in overseeing capably with the
unanticipated work stack. In order to play out the task progressively and properly, we got the route toward
conceptualizing with the gathering, where every one of the partners participated remembering the
ultimate objective to collect extraordinary musings concerning the issues and the challenges that we all in
all were looking in playing out the particular undertaking. This strategy of conceptualizing outfitted our
gathering with various proposals that were esteemed, respected and considered for the welfare of the
partners and moreover to play out the endeavour. In like manner, we spent a couple of hours amid the
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time spent conceptualizing remembering the ultimate objective to amass contemplations and after that we
did a touch of research on these built up musings to recognize the degree of executing them adequately
inside the affiliation. This helped me to make my partners empowered as by considering the proposition
and contemplations of my associates for beating the challenges that all we stand up to concerning the work
outfit them with more assurance to their work. Additionally, this method of conceptualizing impacts them
to feel that they are adequately satisfactory to manage any kind of issues and troubles they look towards
their work. Of course, this helped my associates with ending up more drew in and sure towards their work
rather than worrying over the challenges and issues they stand up to, they started to focus more on the
courses by which they can beat these troubles. Each one of the contemplations that were shared was of
high bore and was essential and convenient. What's more, every one of the people from the gathering
coordinated in order to find an answer that may offer benefit to the whole gathering and besides to the
organizations. It has been found that we could make up a couple of average, strong and rational musings
inside a couple of hours in order to address each one of the troubles and issues that we looked amid our
action. Among each one of the considerations, the particular one, which everyone recognized was the finish
of the few methodologies that basic in prior time period however are excessive in the present days in light
of the lay-offs of the specialists. It has been shown by the musings of the delegates that transfer of these
surplus and unessential courses of action will manufacture the total proficiency of the particular firm.
Furthermore, one of our freshest delegates in like manner respected us with another accommodating idea
and that was to offer agree to the more breakthrough labourers of the relationship to go up against in any
occasion a part of the obligations that were regularly dealt with by means of readied and experienced
chiefs. This will decrease the general weight of the readied and experienced chairmen of the affiliation and
along these lines they would all have the capacity to perform well in an easygoing space. It will in like
manner diminish the probability of committing errors inside the operation and control of the business. As
per these recommendations, each one of the musings were executed and the results were seemed to
puzzle. It has been seen that consequent to completing these plans to the affiliation, an impressive parcel
of the more young accomplices recognized this test and they performed putting everything in order level.
Along these lines, the achievement for the route toward conceptualizing was met by the firm, hence; we
needed to unite more sessions of conceptualizing in every workforce assembling that occurs on a month to
month commence. The execution of conceptualizing has extended the effectiveness of the firm, close by it
the affirmation of the delegates have furthermore been raised.
2. I also worked for a close-by accounting firm, which was encountering a huge adversity in its business.
Clearly, the administrator of the firm proposed to obtain advantage yet on account of nonappearance of
correspondence or correspondence opening, the executive was not capable impact the wants to clear.
Along these lines, it baffled the agents and it put impediment to the limit of the specialists in the strategy
for completing the errand successfully. The purposes of enthusiasm of the wander like its due date were
not taught by the managers to the delegates; thusly this questionable or inadequate information as for the
endeavours obliged the labourers to face distinctive issues and troubles. Besides, the poor organization
aptitudes and styles of the head of the firm in like manner add hard time to the agents.
3. Performance Plan
Details
Employee name Will Johnson
Employee position General Manager
Date of plan 31/10/2017
Period of plan 31/10/2017 ~ 31/12/2017
Interim review date 15/11/2017
Final review date 17/12/2017
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Performance improvement objective:
Timely and accurate processing of my clients’ loan applications
Required outcomes
 Process all the applications of loans within 24 hours of receipt.
 Process at least 12 orders per day.
 Complete all the order-related formalities carefully and perfectly.
Strategies  To process the customer orders will be my priority task.
Support  To support manager and other employees as they will also help
me if required
Responsibilities  To meet the needed results by the final review date.
Consequences  If I meet the needed results by the final review date, I will be
provided bonus.
4. Feedback can be positive and negative and this goes about as noteworthy information that guides in
settling on fundamental decisions. The clarification for this is it chooses both the qualities and inadequacies
of the firm and in perspective of this information; the weaknesses of the firm can be changed into
conditions and qualities. One may state that examination and interpretation of information is a basic factor
as it is the most fit and slightest costly contraption that rouses the delegates and improves their execution.
Input from providers, clients, partners, accomplices and dealers impact them to feel recognized and
regarded and it moreover influences to develop a prevalent working affiliation.
Assessor feedback: Resubmission required?
You have demonstrated that you are competent in regards to this Task. No
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