Financial Accounting

Running Head: FINANCIAL ACCOUNTING 0
Omantel telecommunication
FINANCIAL ACCOUNTING
student name
4/6/2019

FINANCIAL ACCOUNTING 1
Contents
Q1 Types of stakeholders................................................................................................................2
Q2 PEST analysis............................................................................................................................3
Q3....................................................................................................................................................5
Q4....................................................................................................................................................5
Q5....................................................................................................................................................6
Q6....................................................................................................................................................7
Q7....................................................................................................................................................8
Q8....................................................................................................................................................9
Q9....................................................................................................................................................9
Q10................................................................................................................................................10
Works Cited...................................................................................................................................12

FINANCIAL ACCOUNTING 2
Q1 Types of stakeholders
Figure 1: (Source: (omantel, 2014)
From the annual report of the company, the six major stakeholders identified were
presented in figure 1. The two key types of stakeholders include:
 Customers – These are most relevant stakeholders of the company, the
reason being the company is working for providing services to the customer.
The customer group that the company is serving is corporate, residential, and
government. According to Omantel’s annual report, the focus of the
company is over the enhancing value for customers while improving
customer experience. Moreover, the relevance of these stakeholders for the
company could be justified by the company 2018 corporate plan that was
created around four strategy pillars that included exceeding customer
expectations, and innovate offering for customers. The company has also
been working for increase in customer loyalty and has been working since

FINANCIAL ACCOUNTING 3
years to enhance the customer loyalty through various programs (omantel,
2017).
 Employees – The Company considers the employees to be relevant
stakeholders as well. The reason being it is the service provider and is
wishes to provide best customer experience, which is not possible without
the employees of the company and their efficiency. According to facts from
the annual report of the company, the total number of employees until 2017
December was 2,533. Among these the non-Omanis employees are only
270, and rest 2263 are Omanis. This reflect that the company prefers to have
local employees in higher percentage and do not believe in diverse
employees in the organization (omantel, 2017).
Figure 2: (Source: (omantel, 2017)
The company also train their employees and enhance the employee’s
competencies. For instance, “Outward Bound Oman” is one of the training
programs by the company for developing Omani youth (omantel, 2017).