Key challenges in attracting and retaining a workforce in Financial Services sector - Annotated Bibliography

This annotated bibliography explores the impact of human resource management practices, training, and human capital management on organizational performance in the financial services sector. The articles discuss the challenges faced by the sector in attracting and retaining a skilled workforce and provide insights into the factors that can improve the performance level of the employees. The studies are conducted in different countries, including India, Jordan, and UAE, and provide valuable information for professionals working in the financial services sector.

HRMT20024 T1 2018 Assessment 2 – Annotated bibliography
Key challenges in attracting and retaining a workforce in Financial Services sector
APRIL 16, 2018
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Annotated Bibliography
Article 1:
References:
Gulzar, R. (2018). A Comparative Study of Human Resource Management Practices and Its
Impact on Organizational Performance in Indian Public Sector Bank. International
Journal of Human Resource Studies, 8(1), 89-108.
Paragraph 1:
The hypothesis of the article is to develop a comparison of the effectiveness and implication
process of the human resource management practices in different banks or the financial
services sectors in India. India being the house to a substantial number of public sector banks
and the banks being the service proving sectors, the productivity of the people is the key to
the success of the banks. The purpose of developing the article by the author is to find the
reasons and the factors which impacts the proper implementation of the human resource
management policies in different public banks in India so that the issues can be identified for
developing the mitigation plans. The purpose is to increase the productivity of all financial
service sectors as it is driven by the people’s services and so it is very much important to
increase the efficiency level of the human resources. The research methodology used by the
author is by developing a questionnaire and taking the survey of 266 employees of two
different public-sector banks ‘Punjab National Bank’ and ‘State Bank of India’ by mainly
concentrating questions on the effectiveness of providing training, appraisals and the impact
of better compensation on the efficiency of the human resources. The conclusion of the
article is that the different human resource management policies have separate impacts on the
performance of the financial service sectors by affecting the motivational level and
developing the skills of the human resources. The sectors being driven by the human
resources, so they are required to be kept always motivated and by implementing proper
human resource management policies, the organizational climate needs to be changed to
improve the performance level.
Paragraph 2:
This study in the article applies to the public-sector banks in India, but the findings in the
article can help in developing my sector because all the financial service sectors are mainly
driven by the human resources only and so the importance of implementing proper human
resource management policies are the need of all the organizations. I shall use all the findings

Annotated Bibliography
in the article to develop my professional field and the performance level of the financial
sector company where I shall be working in future.
Article 2:
References:
Mangaleswaran, T., & Srinivasan, P. T. (2011). Human Resource Management practices and
its Outcomes in Indian Public Sector Banks. International Journal of Research in
Commerce and Management, 2(12), 11-16.
Paragraph 1:
The hypothesis of the article is to find the outcomes of the implementation of different
HRMP (Human Resource Management Practices) in banking sectors of India. India is the hub
of many banking and financial sectors including the public sectors, private and multinational
banks, the performances and services to the customer’s matters for their sustainability. The
purpose of the research is to find the factors or the HRMP which are required to be
implemented in the financial service providing companies to increase its performance and the
job satisfaction level of the employees. The purpose is to know the challenges that human
resource management is facing to enhance the organizational commitment level of the human
resources to improve the performance level of the company. The research methodology used
by the author are the various analytical methods like ‘Path Analysis’, ‘Multiple Regression
Method’, ‘Factor Analysis’ were used on the data obtained by conducting a survey of 600
employees or the professionals working in three banks in India. For developing the survey
report, 200 employees of each three banks were contacted with the questionnaires and then
the received data were analysed using the above mentioned analytical methods. The
conclusion of the article is that the impact of job satisfaction level and the increase in
organizational commitment level of the employee’s matters for the improvement of the
overall performance level of the financial service sectors. So, the proper implementation of
HRMP in financial service sectors are the key for improving the success rate of the
companies by improving the job satisfaction level and commitment level of the employees
towards the organization for which they are working.
Paragraph 2:

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This study in the article applies to the banking sector of India only, but the findings in the
article can help me in developing my sector because all the financial service sectors are
driven by the people (or the employees) only and so the importance of implementing the
proper HRMP are very much important for the success of all the financial service
organizations. I shall use all the findings in the article to imply in my future company for
upbringing the performance level of the company.
Article 3:
References:
Alomari, B. M. (2017). The Importance of Training and its Impact on the Performance of
Employees in Banking Sectors of Abu Dhabi, Dubai - UAE to Raise Efficiency: A
Field Study on UAE banks. Journal of Accounting & Marketing, 6(2), 1-8.
Paragraph 1:
The hypothesis of the article is to measure the effect of proper administration on the human
resources to up bring the skill of innovation and development with the nearness of abilities as
a middleman variable. The article is analysed to develop the distinctive features and the
significance of proper administration of human resource practices for UAE banks and
investigates the part of human resource administration rehearses in upgrading the
inventiveness and development of representatives. The purpose of developing the article by
the author is to identify the reasons or the factors or the actions of human resource practices
which can be implemented in the banks of Abu Dhabi to improve their performance level for
being competitive in the world market. The problem presents in the article for which the
research has been conducted is to identify the impact of providing proper training to the
employees and up to what extent and the negative impacts of not providing trainings by the
superiors on the overall cost of profit to the companies. The research methodology used by
the author to develop the conclusion is by conducting both the types of research, that is
theoretical and the practical. As a part of the theoretical research, the author has reviewed
many scholar articles in the subject and for the practical findings, a field study on various
banks in Abu Dhabi are conducted with a set of questionnaires. The conclusion of the article
found is that all financial sectors should develop an employee wise needs of the training and
then plan for providing the training by defining a schedule by considering the different
factors like age, sex, position, etc. to improve the performance level of the organization.

Annotated Bibliography
Paragraph 2:
This study in the article applies to the banking sector of Abu Dhabi only, but the findings in
the article can help me in developing my sector because almost all the financial service
sectors or the banking sectors irrespective of the country works on the human resources, and
so developing the proper human resource practices like providing the exact training to the
employees to enhance their skill can positively improve the performance level of the banks or
the financial service sectors. I shall use all the findings in the article to develop the job
satisfaction level of the human resources in my financial service sector company by
implementing proper training plan and execute it too.
Article 4:
References:
Hamdallah, M. E., Abed, S. R., & Srouji, A. F. (2013). Human Resource Factors and its
Effect on Accountants in Jordanian Banks. Global Journal of Management and
Business Research, 13(5), 8-14.
Paragraph 1:
The hypothesis of the article is to identify the relationships between the human resource
factors of the company and the skill level of the accountants so that the demographic factors
also cannot have an impact on the company’s performance. The article is also developed to
examine the human resource factors which are important for the growth of banking sectors
other than the mere growth in profit or the economic status; there are some other factors such
as the corporate social responsibilities which can have positive impacts on the financial
services to grow further especially in Jordan. The purpose of developing the article by the
author is to find the impacts of some independent variables like ‘Gender’, ‘Age’, ‘Education’
and ‘Experience’ to know the factors affecting the skills of an accountant in the Jordanian
Banks. The research methodology used by the author to develop the conclusion is both the
descriptive analysis of the articles or the literature present for the subject topic and the
statistical analytical methods to reach at the consensus mathematically too. The analytical
analysis was conducted on the survey reports of 105 numbers based on the revert on the pre-
set questionnaires and its feedback from accountants of different banks in Jordan. The
conclusion of the article found is that the demographic characteristics of each employee has

Annotated Bibliography
its proper impacts on the providing the proper information on the survey questionnaires and
along with that, it is true that the human resource practices can have impacts on the factors of
the skill development level of the accountants and so by implementing better human resource
practices, the skills of accountants can also be increased accordingly.
Paragraph 2:
This study in the article applies to the banking sector of Jordan only, but the findings in the
article can help me in developing my sector because all financial sectors use their human
resource as their main capital and asset, and so it is important to improve the human resource
practices in all financial sectors. I shall use all the findings in the article to develop the
knowledge base on how and which factors I can imply up on the company where I shall be
working in future.
Article 5:
References:
Rainke, S. (2015). Role of Human Capital Management in Banking Sector. International
Journal of Emerging Research in Management &Technology, 4(9), 32-35.
Paragraph 1:
The hypothesis of the article is to develop an understanding of the ‘Human Capital
Management’ (HCM) practices which are being practiced by the different banking sectors.
The article also explains the factors which can impact the HCM practices in the different
banking sector. The article explains the role of HRM in banking sector such as planning the
human resource requirement, then recruiting them, and motivating them to retain the
manpower for developing a sustainable growth of the financial service sectors. The purpose
of developing the article by the author is to find the methods and the impacts of implementing
proper human resource practices in the banking sectors which can relatively improve the
HCM performances in the selected sectors. The research methodology used by the author to
develop the conclusion is the both ‘primary’ and ‘secondary’ data analysis method.
According to the primary data analysis method, a survey on the questionnaires are conducted
to understand the behavioral prospects of the employees and then as a source of secondary
data, the scholar articles present in the market are evaluated by the author. After the
development of research survey data, the sampling analysis technique is used by the author to

Annotated Bibliography
reach the conclusion level. The conclusion of the article found is that the training and
development programs in the banking sector for the employees can have positive impacts on
the HCM along with the implementation of proper wage compensation for the workforces.
Paragraph 2:
This study in the article applies to the banking sector, and the findings in the article can help
me in developing the implantation plan of proper HCM in my sector because the findings like
implementing training and development programs and the proper wage compensation are the
famous actions which are well proven in the market to up bring the skills of the people. I
shall use all the findings in the article to enhance the effectiveness of proper implementation
of the HCM plan in the financial sector in future as an apart of my professional career.