Finest Catch Case Study: Impact of Process Change on Efficiency and Effectiveness
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Added on  2023/06/12
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This case study analyzes the impact of process change on efficiency and effectiveness of Finest Catch, a hotel in Henley-in-Arden. It discusses the performance objectives impacted by the change, principles of throughput time and rate, and evaluates the impact of change on efficiency and effectiveness.
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Contents INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 Focusing on the TWO performance objectives most impacted on by these changes............3 Discuss and apply the principles of throughput time and throughput rate.............................4 Evaluate how the change in process has had an impact on efficiency and effectiveness......5 CONCLUSION................................................................................................................................6 REFERENCES:...............................................................................................................................7 Books and Journals.................................................................................................................7
INTRODUCTION Hospitality operations management can be defined as the process of managing the overall work in the organisation. There is need of managing the operations in effective manner so that the hotel is able to attain goals and objectives effectively. There is need of adopting innovations that are taking place in the market and adopting them in order to take lead in competitive market (Torlak, Demir and Budur, 2019). This report is based onFinest Catch. It is a hotel that was established inHenley- in-Arden in 2011. They are earning huge amount of profitability and loyal customers. The company make changes in their operations at the current time. Before wards, the customers were given the option of reserving the table and avoid waiting in que. The menu was provided to them and the food order were also delivered to them at their seat. At the end, the bill was also provided to them on their table. There is change in the operations that has taken place in the hotel. They have started counter service and self-service where the customers have to order by visiting the counters. The staff member is present there to take the orders. At the same time, they have stopped the pre reservations in the hotel. There is discussion related to the changes that have taken place in the hotel and principles of throughput time and throughput rate are applied. In the end of the report, impact of change process on effectiveness of the hotel is mentioned. MAIN BODY Focusing on the TWO performance objectives most impacted on by these changes There are changes that have taken place in Finest Catch. There focus in on enhancing their performance and serving the needs of customers effectively. The process of change management in important for the organisation and helps them to carry on the work effectively. They have changes the operational design of the organisation that will help them to attain success (Filimonau and Naumova, E., 2020). It is seen that there are different performance objectives available for the company such as quality, speed, dependability, flexibility, and cost. It is important to decide the objectives that will help Finest Catch to achieve their goals and objectives effectively. In regard to Finest Catch there are two main performance objectives that are as follows: Speed: The company wants to enhance the speed of the work carried on the workers. They are also human beings and this was causing delays in the order. There is need of enhancing the speed
and providing the order to the customers on time. This can be done by having two different counters. Dependability: Finest Catch analysed that they are highly dependent on the workers and staff members. The change was carried on reduce the dependence and enhance flexibility in the organisation (Li, and et.al., 2021). The use of such action will let them continue the work on the day the staff members are less in numbers. All these changes are necessary to achieve the performance objectives of the business organisation. It is necessary to take proper care of the efficiency in the company. Discuss and apply the principles of throughput time and throughput rate. Throughput timein manufacturing is the amount of time needed for a product to pass through a manufacturing process, it includes the whole process of converted from a group of raw materials to a finished product or goods. The time required for something to pass through a process of manufacturing process covers the entire period from when its enters the process to the end product is generated the whole process include intervals like processing time, inspection time, move time, queue time (Altin and et.al., 2018). The concept of this throughput time is fully focused toward reducing time required for manufacturing process that will be beneficial for Finest Catch.The throughout time is time which relates the product time which is calculated on adding the four elements of manufacture processing are process time, inspection time, move time, and that last the wait time. Process time is the time which is consumed by the industry in producing the product and after this step product which is produced go through the inspection of FinestCatch.Mostofthemanufactureandwholesalersareswitchingtowardsthelean manufacturing processing just in time stock systematic. These manufacture is totally depending on the efficiency of the and also helps in reducing the amount of time. Throughput ratehelps the individual to measure the rate at which the organisation product process from start till the end. It helps to calculate the different items which is relevant for the organisation. The product which the person measures might be tangible or intangible. Finest catch is using this process to supply the best quality seafood products to the consumers in the market (Knezević and et.al., 2021). On the other hand, it helps the organisation to measure the rate of production to achieve necessary goals and objectives in the market. The company has the benefit to develop different products according to the customer preferences.
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Evaluate how the change in process has had an impact on efficiency and effectiveness Finest Catch is able to carry on the activities in effective manner. They have conducted proper research and analysed the process of change. They have set the performance objectives that are necessary for them to carry on work properly(Leung, 2019). By reducing the involvement of staff members, Finest Catch is able to carry on their work with better efficiency. Now they find no delays in order nor the customers get wrong orders being delivered. This enhances the efficiency of work in the company (Secchi, Roth and Verma, 2019). The use of right tools and technique help the organisation to attain success. The change process takes a lot of time. The employees of the company are resistant to change but it is beneficial for the Finest Catch. By taking necessary actions and making the employees understand the importance of change they are involved in the process. At the same time, the customers will also be able to move in the hotel and enjoy the music and ambience of the place. The motive is to provide them best quality of product that is prefer by the customers. The staff members are given training so that they are able to carry on the activity effectively and enhance the sales of the business.
CONCLUSION From the above report, it is concluded that there is key role of change management in the business organisation. There is need of managing the operations of the organisation in such manner that the success and profitability can be attained. The use of right actions and research by the company help them to bring change. There is need of change in every business organisation. It is up to the management how they are able to manage the change. The Finest Catch has changes the process of taking orders and providing the same to the customers. The change in necessity and helps the company to attain the objectives effectively. The use of right strategies carried on by the Finer catch helps them to carry on overall work effectively. This has helped them to reduce the dependency on the employees and staff members that will make them successful player in the market. They are able to carry on their work with better effectiveness and without any error. This makes the business organisation successful in the market and attain successful position in the market. The necessary changes must be taken by the business organisation as it assists them in carrying the needs and wants of customers. The business organisation is working to have efficient market position as they are able to attain profitable position. It is also analysed that the employees are resistant to change and it takes time to accept the change in the organisation. The overall change process is beneficial for the business and they are able to achieve their goals and objectives effectively.