Ethical Dilemmas: Five Questions to Guide Ethical Decisions

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ETHICAL DILEMMAS
Introduction:
Five questions to guide ethical decisions help understanding the nature of ethical issues.
The five questions to guide ethical decision are as follows:
• Is it legal?
• Would you do it being on the opposite side?
• Any improved alternative?
• Would a trusted advisor agree?
• Would friends, family, employer or coworkers approve?
Ethical dilemma 1: Customer email
I accidentally send an email to a customer, and he is irate by me for a mistake I have
made. Customers are the priority that organisations give. Therefore, the result of the situation can
lead to extreme consequences. In this situation, I would tell the truth to the customer and own up
my mistake. Although it may result in severe consequences, it is always better to own up for own