Flybe Airlines Problems in Operations Management.

Flybe Airlines
Problems in Operations Management

INTRODUCTION
• Company background
• Case background
• Company Operations
• Customer Satisfaction
• Reasons behind the failure of operation
• Verdict
• Summary

COMPANY BACKGROUND
• Flybe is based in Exeter, England.
• Helps in commuting
approximately 8 million people
yearly
• The company has 81 airports in
the United Kingdom,
• Was recognised as one of the
cheapest air commutation
providers in the United Kingdom

CASE BACKGROUND
• Rise in failure of Operational issues
• Rising payload and fuel costs
• Approximately 32 flight cancelled
• 1,000+ passengers affected
• Threats to sustainability of the company as Customers were
unhappy
• Transfer of ownership to Connect Airways
• Job security of pilots

COMPANY OPERATIONS
• Values of the company
channeled through value
stream
• To provide passenger with safe
and cheap commutation
• Presence of functional divisions
such as sales, manufacturing,
purchasing and marketing and
Human Resources.

CUSTOMER SATISFACTION
• Hampered as a result of mass
cancellation
• Bad after-sales service
• Suffering passengers not refunded
• Angry customer vented on Social
Media
• Media attention as a result of
unfavourable Customer
Satisfaction

FAILURE OF OPERATIONS
The failure is as result of the unfavourable design of the
organisation.
• Fuel and payload prices rising
• Yet the company were marketing cheap prices of the Air
tickets
• Revenue low. Thus inability to sustain the operations.
• Inability to sustain the pilots.
• Threats of attrition

PERSONAL VERDICT
• The company aimed to satisfy the customers using
aggressive pricing
• Failed as a result of operational inefficacy
• Lack of efficiency of the HR and other functional divisions.
• Absence of grievance redressal systems
• Lack of employee engagement

SUMMARY
• One of the cheapest providers of air commutation in the
UK.
• Flights cancelled and customers unsatisfied
• Change of ownership
• Failure of Operations as a result of poor design
• Threats to sustainability of employees and organization as
a whole.

BIBLIOGRAPHY
• Budd, L., Griggs, S. and Howarth, D., 2013. Sustainable aviation futures: Crises,
contested realities and prospects for change. In Sustainable Aviation Futures (pp.
3-35). Emerald Group Publishing Limited.
• Flybe.com, 2019. About Us :: flybe. [online] Flybe.com. Available at:
https://www.flybe.com/about-us/ [Accessed 10 Apr. 2019].
• Monaghan, A., 2019. Flybe cancels dozens of flights because of 'operational issues'.
[online] the Guardian. Available at:
https://www.theguardian.com/business/2019/apr/03/flybe-cancels-dozens-of-flights-
because-of-operational-issues [Accessed 10 Apr. 2019].
• Reid, R.D. and Sanders, N.R., 2015. Operations Management, Binder Ready
Version: An Integrated Approach. John Wiley & Sons.