Statutory Regulations Affecting Facilities Operations in UK Hospitality Industries

This presentation discusses the statutory regulations affecting facilities operations in the UK hospitality industries. It covers the measures that must be implemented by facilities managers in hotels to ensure health, safety, and environmental compliance. The presentation also highlights the documentation required to comply with these regulations.

FOM
TASK 2

AC 2.1 Statutory regulations affecting facilities
operations in UK hospitality industries
Statutory regulations of UK are quite strict with respect to
facilities operations. Hence, following aspects are considered by it:
• Ensuring availability and implementation of safety by making the
environment effective with the help of useful policies and practices.

Contd.
• To develop all the policies and practices as per the requirements of
hotel as well as safety of customers and employees.
• Availability of all kinds of certificates and licences for operations of
hotel.

Contd.
• Ensuring timely internal as well external audit of hotel. It must
appropriately be streamlines and planned.
• Authorization related to alcohol licences must be stated.
• Certificates for sound and music and certification on safety and
security of customers.
• Training internal employees to take care of customers in well
defined manner, at the time of any disaster, such as, fire and earth
quake.

• Appropriate application of employment law, equality law and
disparity amongst people deployed by a facility for the operations.
• Hotel must be able to provide compulsory information related to
price, safety rules, complaints book and all the other equipment that
are linked to it.

• Information related to equipment quality certificates.
• Effective implementation of health and safety act.

AC 2.2 Discussing health, safety and environmental
measures that must be implemented by facilities
manager in a hotel
There are various health and safety requirements, that are
required to be fulfilled by the hotel, so as to ensure legislations aspects
have appropriately being fulfilled. Health and safety act 1974 is taken
into consideration by the businesses. These are mentioned below:
• Regular pest control in premises of hotel so as to control and
prevent, cockroaches, termites and other kinds of pests. It helps in
keeping the facility clean as well as hygienic.
• Updating aspects that are directly or indirectly related to health and
safety as per the stated health and safety requirements in the act.

Contd.
• Organizing health check camps for working staffs so that they can
remain healthy and can work in their maximum productivity.
• Compliance audits must be organized in regular intervals for
effective implementation of code and practices.

Contd.
• Audits related to guidance of
loopholes and resolving and
improving upon it for effective
operational aspects.
• Ensuring quality test of food
before it is actually served to the
customers. It helps in making
sure that quality food is actually
served to the staff with
maintenance of hygiene as well.

AC 2.3 Documentation required to comply with
statutory regulations with respect to health, safety
and environmental measures
• It is important that facilities manager ensure that status of various
activities is documented as well as enlisted time to time, as and
when improvement is initiated by operations team. There are various
types of documents and registers that are to be maintained and then
accounted so as to ensure fulfilment of statutory compliance of UK.
Some of them are mentioned below:
• Licence related to operations for hotel property: It is inclusive of
fire control, operations of the building and other statutory licenses.

Contd.
• Licences and certificates: It is required to get the licences and
certificates issued regarding type of food and drinks prepared and
served. Further, if alcohol is also served by the hotel, then in that
case, other licence is also required to be issued. The preparation
served must also be able to fulfil the requirements of UK hygiene
and food safety act.

Contd.
• Certification related to health and safety of customer: It is
important to maintain health and safety of customer. Hence, this
aspect can be performed by attending and serving them with care
and maintaining healthy food and environment, that must have been
extended to them. Checklist related to security, housekeeping and
technical aspects of machinery so as to keep them technologically
up to date. Certification with respect to clean and green environment
must also be ensured with respect to health and safety act.

References
• Arenoe, B., van der Rest, J. P. I. and Kattuman, P., 2015. Game theoretic pricing
models in hotel revenue management: An equilibrium choice-based conjoint
analysis approach. Tourism Management. 51. pp.96-102.
• Sharples, L., May, D. and Orefice, C. eds., 2014. Strategic event creation.
Goodfellow Publishers.
• Chen, Y. C. and Chen, Y. T., 2012. The Advantage of Green Management for Hotel
Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers. J. Mgmt.
& Sustainability. 2. p.211.
• Chang, H. P. and Ma, C. C., 2015. Managing the service brand value of the hotel
industry in an emerging market. International Journal of Hospitality
Management. 47. pp.1-13.