Comprehensive Report on Food & Beverage Management at Nestle

This report provides a comprehensive analysis of food and beverage management, focusing on the case of Nestle. It begins with a brief overview of food and beverage services, highlighting their importance in the hospitality sector and introduces Nestle as a key player in the food processing industry. The report then delves into a detailed menu review, categorizing Nestle's diverse product range, including baby food, medicated lozenges, tea, coffee, frozen foods, ice creams, noodles, and snacks, along with their nutritional values. The report also addresses critical issues in menu design, particularly focusing on the ethical challenges Nestle faced with its baby food products in less economically developed countries, including sanitation problems and the promotion of formula feeding. Alternatives for designing the menu are suggested, such as collaborating with governments to improve water sanitation and ensuring the nutritional value of products. The report concludes with a blueprint of a sample menu card with pricing and a list of references.

FOOD & BEVERAGES
MANAGEMENT

Table of Contents
BRIEF OVERVIEW .......................................................................................................................1
MENU REVIEW.............................................................................................................................1
Issues in designing menu and alternatives..............................................................................3
Alternative of designing the menu.........................................................................................3
Blueprint of the menu.............................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

BRIEF OVERVIEW
The services of Food made in the kitchen and the Drinks prepared in the bar to customers
refers to Food and Beverages (Chriqui and et.al.,2014). It can be served in premises such as
restaurants, bars, hotels, airlines, schools, colleges, etc. These services gives great deals to the
profits in hospitality sector. This department is responsible for maintaining the quality of food
and drinks in a hotel or restaurant.
Here, the organisation taken is Nestle which is a public limited company. It is a food
processing industry which serves its products and services in worldwide. The company deals in
products such as baby food, medical food, tea, coffee, ice creams, frozen food, pet foods, snacks,
etc. The most popular product of the company among youngsters as well as the adults is Maggi.
In addition to this, the importance of management of the services provided by food and
beverages restaurants will be discussed in the report. Menu of a restaurant plays a major role in
attracting the customers. Improvement and addition in the menu with the revised rates to retain
as well as to make new customer. The management of quality in food and drinks are maintained
and improved for better customer response and customer satisfaction.
MENU REVIEW
Number Of Items Menu Classification Variety Of Items Nutritional Value Items
1 Baby food Nan pro 1, Cerelac,
Biogaia, Nestum,
Lactogen.
Nan pro 1 : Milk solids,
demilitarised (26%),
soyabean oil, corn oil,
minerals, vitamins, etc.
Cerelac : It includes
vitamin A, Iron (38%), Zinc,
vitamin C.
2 Medicated lozenges Quick- Eze, Butter-
Menthol, Anticol,
Soothers.
Anticol : Menthol 12mg,
eucalyptus oil 3mg, sodium
ascorbate equivalent to
ascorbic ( vitamin C) 10mg.
1

Butter-Menthol : Menthol
2.5 mg, sodium ascorbate
which is equivalent to
vitamin C is 10 mg, glucose
liquid from wheat and butter
from milk.
3 Tea Every day, Nestea,
Milo.
Every day : it contains
energy 434 (kcal), protein
17.4 (g), carbohydrate 50.3
(g).
Milo : energy 403 (kcal),
carbohydrate 64 (g).
4 Coffee Nescafe, Nespresso,
Coffee mate.
Nescafe : 405 kcal of
energy, zouth sel 3%,
Eiwitten proteiness 3%.
Coffe mate : carbohydrate
4g, sugar 4g.
5 Frozen food Hot pockets, Digiorno
pizzeria, Lean cuisine
ricotta,
Hot pockets : saturated fat
5g, cholesterol 30 mg,
sodium 630 mg.
Digiorno pizzeria : saturated
fats 6 g, sodium 700 mg,
sugar 3g.
6 Ice creams Cup cakes, crunch,
Vanilla sandwiches.
Cup cakes : potassium 253
mg, sodium 99 mg,
saturated fats 1.8 g.
Vanilla sandwiches :
calories 290 gm, saturated
fat 9 g, cholesterol 60 mg.
7 Noodles Maggi , maggi curry, Maggi chicken : protein 9.2
2

Maggi chicken, Hot
heads.
g, calcium 160 mg, fat 14.4
g.
Hot heads : protein 6.4 g,
carbohydrate 42.8 g, sodium
899.99 mg.
8 Snacks Kitkat, Choc bits,
walnut whip, Dibs.
Choc bits : carbohydrate
11.6g, sodium 6mg, total
fats 5.8 g.
walnut whip : calories 160
gm, sodium 20 mg,
glucosides 17 g, protein 2g.
Issues in designing menu and alternatives.
Nestle faced major issues with baby food in 90's. Nestle aggressively pressed their
breastfeeding formula in the lesser economically developed countries to target the poor people.
The major problem was of sanitation (Powell and et.al.,2013). The access top clear water was not
available but the company was encouraging the mothers to use the formula knowing the risk of
polluted water.
The company faced many ethical issues against the formula feeding. The mothers still
don't relay on formula feeding provided by the company. The boycott was continuously done by
the mother till the case was raised in the world health care organisation.
Alternative of designing the menu.
If the company wanted to discontinue the boycott on their products, they should make
some strategies with government to purify the polluted water for its better use. It will ensure
safety of the babies to their mothers and will increase the sell of the formula food (Davis and
et.al., 2013). The company should make assure to the mother about the food nutritions and the
food is healthy for their babies. The government and world health organisation should support
and make some strategies to overcome the issue.
Blueprint of the menu.
Menu card
3

Nan pro 1 26 £
Quick- Eze 40 £
Every day 25 £
Nescafe 15£
Hot pockets 10 £
Digiorno pizzeria 60 £
Lean cuisine ricotta 55 £
Coffee mate 45 £
Nespresso 40 £
Nestea 30 £
Milo 75 £
Cerelac 40 £
Biogaia 25 £
Nestum 15£
Lactogen 10 £
Butter- Menthol 60 £
Anticol 55 £
Soothers 45 £
CONCLUSION
From the above report it is concluded that, the Nestle company has provided many
products to their customers. The company has provided food products for baby, adults, teens. It
also deals in drinks such as tea, coffee, energy drinks. The issues of the failure of the products of
the company has been discussed with the alternative.
4

REFERENCES
Books and journals
Chriqui and et.al.,2014. Influence of school competitive food and beverage policies on obesity,
consumption, and availability: a systematic review. JAMA pediatrics.168(3).pp.279-286.
Davis and et.al., 2013. Food and beverage management. Routledge.
Jeong and et.al., 2016. The Influence of NCS (National Competency Standard) Food and
Beverage Practice Class using the SCAMPER Method on Learning
Motivation. .22(1).pp.19-31.
Powell and et.al., 2013. Fast-food and full-service restaurant consumption among children and
adolescents: effect on energy, beverage, and nutrient intake. JAMA
pediatrics.167(1).pp.14-20.
Powell and et.al.,2013. Assessing the potential effectiveness of food and beverage taxes and
subsidies for improving public health: a systematic review of prices, demand and body
weight outcomes. Obesity reviews.14(2).pp.110-128.
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