Food Safety and Ethical Practices in Zizi Restaurant Management Report

This report provides a comprehensive analysis of food safety management practices, focusing on the case of Zizi Restaurant, a UK-based food service establishment. The report begins by examining various food supply chain approaches within the industry, followed by an exploration of effective ...Read More

food safety management

Table of Contents
TASK 1............................................................................................................................................4
P1. Examine a range of different food supply chain approaches within the food service
industry........................................................................................................................................4
P2 Principles of effective procurement and sourcing processes for a food service operation....5
M1 Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness..........................................................................................6
TASK 2............................................................................................................................................6
P3 Application of different analytical tools to support effective management strategies...........6
P4 Different management practices that support successful business operations in food service
.....................................................................................................................................................8
M2 Evaluate management tools and practices that can support successful business operations
in food service.............................................................................................................................8
D1 Provide valid and justified recommendations to support management practices and
strategies that enhance effective business operation...................................................................9
TASK 3............................................................................................................................................9
P5 Ethical practices in food service and impact of these practices on overall business success.
.....................................................................................................................................................9
M3 Various ethical practices in food service and impact it has on the overall business success.
...................................................................................................................................................10
D2 Critically analyse various ethical practices in food service and their impact on
organisation’s business objectives overall................................................................................10
TASK 4..........................................................................................................................................11
P6 Assess management practices within a specific food service operation, using a range of
performance review techniques.................................................................................................11

P7 Recommend and produce management alternatives to improve performances, including an
implementation plan..................................................................................................................11
M4 Devise appropriate management solutions to address shortcomings within a specific food
service operation, using a range of management tools and performance review techniques....13
D3 Justify recommendations to resolve organisational challenges applying measurement tools
for monitoring an implementation plan for improved performance within a given food service.
...................................................................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Food and safety is the measure of taking the scientific action which help in keeping the
food from getting contaminated as this help in preventing any diseases cause by food (Garcia
2019). The food and safety is consider as the global concern which covers the different areas of
day to day life. There are various factors which should be taken into consideration which are
hygiene factor such as cleaning , healthy preparation of food and sanitization. This report is
based on the Zizi restaurant which was establish in the year 1999. The restaurant have around
150 stores in all over UK. This file have mainly covers the important aspect such as food chain
and its approaches. Along with this, the company have use different practises which can be
useful in making successful operation in food and safety management.
TASK 1
P1. Examine a range of different food supply chain approaches within the food service industry
Food and supply chain management is the method which help in figure out the best
possible way for providing better services to the consumers. Food industry have different aspect
which help in providing the better quality product and service to the regular customers. Beside
this, it help in assisting in making the making food which is of proper quality with the proper
standard. For the various restaurant the supply chain should be effective as it help in providing
the affordable services to the consumers. In the food sector the hygiene as well as quality plays
an vital role in gaining the competitive advantages. There are some different approaches which
help in understanding the food and service in the well define manner.
Fine dinning: This is one of the most effective way of serving the food to the respective
customers with better experience. Fine dining include different menus such as Mexican, Italian
and Chinese. This form of restaurant have become more popular and the effective sources of
earning profit. Along with this, it help in providing brief of entire menu as there a staff are well
trained . There are most popular services in this kind of restaurant which include holding the gate
for customers and butlers for serving drinks.

Conference and Events: This kind of services in the food industry have become more
popular in the recent years. The events are mainly managed by the hotel or by event management
people. In the conferences the management have the full responsibility in order to make it
successful by tracking the services and inventory are delivered on time to the customers.
Theme Food Service: Theme food service help are those services which are totally
based upon the individual choices and preferences. Theme food have become on of the most
popular as this kind of restaurant make theme as per the customer requirement. This business are
associated in providing satisfactory services to the consumer.
Pop up Food Services: This are the services which are offered on the temporary basis.
This services are deliverer when the customer is bored with the regular food. The company can
open this type of restaurant anywhere as they are small. In the regards of UK food services, the
industry is providing new opportunities to chef to show their talent in food sector.
P2 Principles of effective procurement and sourcing processes for a food service operation
Procurement is the process of structure consideration of buying and selling of the product
to the end users. The main objective of the company is to provide better quality services to the
consumers while needs and wants. Here are some of the common principles which are explained
down below:
Supplier Credibility Checks: This refers to techniques which help in providing
information regarding the suppliers. For developing the suppliers credibility this is essential for
the company to have proper track of supplier information. For the manager of ZIZI have the
responsibility to make sure that suppliers are trustworthy as this will help in fulfil the demands of
the customers effectively.
Approved suppliers list: This is essential for the organisation to maintain the proper
record of the supplier as it help in assisting services to the consumers. For the organisation like
ZIZI restaurant the company should analysis and choose the best and suitable supplier for
providing the raw material to restaurant. As this list will help in maintain the demand and supply
present in the market.
Aftersales services and warrantee: They are consider as two main factor which is
essential in expanding the market effectively. Due to competition the company should provide
aftersales service which are helpful in avoiding the rivals as end users wants better service. So

the company like ZIZI restaurant they must deal effectively in providing high quality product
and services with the help of aftersales and service.
Value of Money: The value for money usually refers to the process of contributing in the
exchange of the money. For the company like ZIZI restaurant manager should have the prime
responsibility to offer the services which can justify the value of the money which is paid by the
consumer. Along with this company should use ethical practises for developing goodwill and
brand image in the market.
M1 Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness
The food and supply chain are essential aspect which help in providing better services to
the customer in proper time (Fujisaki 2019). The manager of the restaurant should provide figure
out the best possible way to maintain the supply chain as it will help in maintaining the price to
the minimum which will help in providing affordable price to the consumer. So the ZIZI
restaurant manager must have high quality product and services which leads towards expansion
and growth in a well define manner.
TASK 2
P3 Application of different analytical tools to support effective management strategies
SWOT analysis is the process where organisation figure out their strengths and weakness,
opportunities as well as threat in the market. Most of the company use SWOT to know the
current positioning in the market effectively. So it is essential for the company like ZIZI
restaurant to have better analytical tool for identified the weaknesses and make changes for the
improvement in a well define manner. Here is the explanation of SWOT in effectively manner.
Strengths Weaknesses
The employees who are working for ZIZI
restaurant are experienced and well trained
which help them in providing competitive edge
in the market. Along with this, they offer high
quality product and service to the consumers.
The service of the restaurant is slow and they
don not have variety of product for the
customers.
Opportunities Threats

There are different opportunities present for
the restaurant as the company can diversify
there product range in order to attract the
customers.
The main threat to the organisation is from the
competitor present in the market as they offer
various services to attract customers.
Porters 4 Corners:
This is the techniques which help in figure out the competitors strategies along with the
aims and objective in a well-defined manner. This model was given by the Michael porters
which ensure and clearly the objective within the industry. Further this model are explained in a
detail manner down below:
Drivers: This is the first step which help in which the company identify the goals and
objective and work upon them to achieve them effectively. The company mainly have the
purpose to achieve the desire aim which help in making profit and growth. The drivers help in
analysing the firm strategies as well as plan and managers of the company have to work upon
them in order to make effective decision. In the context of ZIZI restaurant the management have
to indulge in proper research and development programmes to minimize heft and uncertainty.
Management Assumptions: This is consider as the second step which help in providing
the blueprint and plan of the rivals present in the market. For the organisation like ZIZI
restaurant the company must make sure that organisation must grow rapidly by assisting in high
quality offering to the customers. So this is the prime responsibility of the manager to keep the
market analyses so to make changes accordingly.
Strategy: This is the most important stage for the company as this help in identify the
best possible method which help in making larger customer base effectively (French 2019). This
mainly help in full filing the gap among the organisation so that operational activities can be
performed smoothly. Zizzi restaurant must develop formative strategy against the rival such as
providing on time services with quality which help to capture large market share.
Capabilities: This is the last stage where the company mainly use to figure out the
effectiveness of the food sector. In the context of ZIZI restaurant the company must make sure
that there must proper training should be given to the customer in order to improve the
capabilities of the employees. This will generously help in capturing large marketplace
effectively.

P4 Different management practices that support successful business operations in food service
The management practises are of the ZIZI restaurant in the food sector are explain
briefly down below :
People Oriented Roles: In the case of ZIZI restaurant employees gain all the profit and
benefits in the company. Here manager plays an vital role in facilitating the benefits which
include monetary benefits on their hard work as this help in improving the moral of the
customers to perform effectively.
Action Oriented Roles-: This are the kind of roles in which ZIZI restaurant employees
become more focused towards specific task and job role which are completed in given time
frame.
Property and Resource Maintenance Process:
This is known as the essential practise which is useful in managing the successful
business operation which is related to the food industry. Here they are mainly divided into two
main categories.
Regulate the food services: The main purpose of the restaurant is to maintain the
standard of the food as per the requirement of the customers. As this method help in building the
brand image as well as goodwill in the market.
Maintain the staff and their roles: The manager have the responsibility to manage the
staff in order for the smooth functioning of the organisation. So the ZIZI restaurant manager
should develop effective strategies for controlling the staff effectively.
M2 Evaluate management tools and practices that can support successful business operations in
food service
For having successful and effective business the company should provide quality services
which help in expansion and growth of the company effectively (Boatemaa 2019). Zizzi
restaurant should clean surrounding to improve hygiene standards. The machinery and utensils
must be cleansed because it kills germs and bacteria. For example the restaurant like Mac
Donald's effective strategies such providing fast services along with drive through to attract more
and more customers. Hence this is essential for ZIZI restaurant to offer such services for
expansion and growth.

D1 Provide valid and justified recommendations to support management practices and strategies
that enhance effective business operation
There are different management practises which include pre plan, budget control and
research activities. This is important for the company to have effective operational activities to
gain the competitive advantages in the business. This can be achieve with the help of proper
planning and hard work of the employees. For example Domino's provide home delivery in 30
minutes. So in this case the IZIZ restaurant must provide unique services which help improve the
TASK 3
P5 Ethical practices in food service and impact of these practices on overall business success.
It is very important for an organisation which is dealing in food product and services
sector for conduct business operations in more ethical manner. Respective organisation have to
manage its food producing services with strong work ethics (Sharma 2019). This will be very
helpful for attracting more and more customers towards business as well as gaining trust from
customers. Nowadays customers will also like those companies which have strong ethical
environment as well as indulge in different corporate social responsibilities. Ethical practices in
food services consist of those practices in which company's product is not harming any
individual and its activities are conducting through fair business codes. There are various ethical
practices in food services which will have huge impact on overall success of organisation.
Different ethical practices with their impact in context of Zizzi restaurant is mention below. Fair business practices: It is essential for this restaurant to conducting its business
operations in correct and fair manner. Zizzi restaurant in proving food product and
services to different types of customers. By following ethical practices while preparing
and producing food products as well as offering it to customers, company will be able to
influence more customers towards organisation. Fair business practices consist of right
process, procedures and activities so it does not provide any harm to customers or any
other individual. Rules and regulation: There are different rules and regulation on which restaurant and
hotels are conducting its business practices. It is very important for a company to follow
all rules and regulation so that they can achieve set goals and objectives. These rules and
regulation are set polices and legislation which provide a proper guidelines to restaurants

for performing its business practices. Zizzi restaurant should follow all rules and
regulation set by government in order to provide better and safe products or services to
customers.
 Maintaining standards: Zizzi organisation should maintain the standards of work as well
as its food products. It is essential to provide high quality of products and services to
customers in order to develop better relationship with them. This is very helpful in
improving the goodwill of organisation so that they can gain more customers. This will
have positive impact on respective business as it will be able to attract and influences
more customers towards business.
M3 Various ethical practices in food service and impact it has on the overall business success.
Ethical practices play a crucial role in food services and there are various ethical practices
which will have positive impact on business. Respective company should conduct business
practices in ethical manner in order to provide better food product and services to customers.
Ethical practices consist of corporate social responsibilities, maintaining hygiene of products,
developing high quality of products and so on. All of these ethical practices will have positive
impact on over business and it will help in gain success. Zizzi restaurant can expand its business
in different parts by following various ethical practices. CRS activities of respective company
will be very helpful in developing brand image image as well as goodwill of organisation.
D2 Critically analyse various ethical practices in food service and their impact on organisation’s
business objectives overall.
There are different kinds of ethical practices which will have huge impact on organisation
as well as accomplish desired objectives. In context of Zizze restaurant it is very important to
critically analyse each and every ethical practices in food services so that they can implement it
in more effective and efficient manner. Ethical practices such as corporate social responsibilities,
food safety and management, maintaining hygiene of product. This will have positive impact on
organisation as through this company will be able to develop positive image in market as well as
influence more customers towards business.

TASK 4
P6 Assess management practices within a specific food service operation, using a range of
performance review techniques.
Performance review is consider as a important techniques as it will help organisation to
known their actual performance. There are different techniques for reviewing the performance of
organisation and it is essential in understand whether respective company is able to achieve its
set targets or not. This techniques is essential in analysing as well as comparing actual
performance with the set objectives. There are different performance review techniques which
used by respective company such as. Customers feedback: This is very effective technique for analysing actual performance
of Zizzi restaurant as well as their employees. In this method company needs to collect
feedback from customers so that they can analyse as well as evaluate their actual
performance. This techniques will be very helpful in identifying the correct and
appropriate review about food and services offered by respective company. Food monitoring: In this techniques company needs to analyse as well as monitor the
food development process. Monitoring food production process as well as controlling its
in effective manner will be a great opportunity for respective company to improve its
quality of products. Zizzi restaurant will be able to maintain high quality of food product
through monitoring and controlling product production process.
 Standard operating procedures: This is one of the most important method for controlling
food producing process in order to deliver high quality of food products and services.
Respective company needs to set standards for its business operations as well as
operating procedures ( Junior 2019). This performance review techniques will help in
measuring the actual performance with the set targets or standards.
P7 Recommend and produce management alternatives to improve performances, including an
implementation plan.
It is very important for an organisation which is dealing in highly competitive
environment to continuously improve its products and services. Improvement in overall
performance of organisation will help in accomplishing set target with in required time. There

are different management alternative that will lead to improvement in Zizzi organisation.
Recommended management alternative for improving the performance are mention below.
Management Alternatives
 Benchmarking : This refers to measurement of quality of product developed and
produce by company. Benchmarking is an effective management alternative as in this
Zizzi restaurant can set standards for their products and provide high quality food
services.
 Recruitment and Talent Management : In this organisation it is essential to hire right
set of recruitment as well as talented employees for company. By hiring highly skilled
and capable employees respective organisation will be able to increase its productivity as
well as profitability.
Implementation Plan
In order to implement a successful plan it is essential for Zizzi company to analyse as
well as evalute seven C's. This will help in conducting business activities as well as managing
activities in more effectively manner.
 Clarity: This is essential to have clear idea as well as clarity in mind of Zizzi restaurant
so that they can timely achieve set goals and objectives. Each and every employees
should have clear idea about their roles and responsibilities.
 Communication: It is essential for restive organisation to communicate in effective and
efficient manner. This company should clearly communicate with its employees
regarding targets.
 Change Management: Change is very crucial part of organisation and it is essential for
company to manage change within organisation so that they can improve their business
activities.
 Criteria: Setting criteria is a significant part of business as it helps in analysing the
actual performance with set goals.
 Checklist: Checklist is an essential techniques for achieving all task and activities in
correct manner. This will helps in completing all task within set time period.
 Call on help: This is important as it is important in providing 24*7 services to customers.
It will lead to solving issues of customer in right time.

 Choose the right provider: This will help in choosing the right provider for
organisation. It is essential that company is able to meet with needs and wants of
customers in more effective and efficient manner.
M4 Devise appropriate management solutions to address shortcomings within a specific food
service operation, using a range of management tools and performance review techniques.
For addressing shortcomings with in this company there are different tools and
techniques. There are various management tool as well as performance review techniques which
helps respective company to conduct business activities in more effective and efficient manner.
Range of management solution are that this company can take proper feedback from customers
in order to improve product and services of company.
D3 Justify recommendations to resolve organisational challenges applying measurement tools for
monitoring an implementation plan for improved performance within a given food service.
There are many management tool that will help in monitoring performance as well as
improving so that desired goals and objective could be achieved. Recommended tool for
resolving organisational challenges are Smart plan as well as 7 C's. These management tools
will help Zizzi company to deal with current issues as well as management them properly.
CONCLUSION
From the above mentioned report it has been concluded that food and safety are the
important aspect in this particular sector as it help in maintaining the quality as well as the
standard of the food. Beside this it help it is essential for the company to choose the best
suppliers in order to maintain the demand and the supply present in the market. There are various
tools and techniques are used such as porters 4 corners and 7C's model to understand the
strength and weaknesses of the organisation. This will help in improving the goodwill and
increase the revenue and market share effectively.

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