INTRODUCTION Food safety management system helps in identification, controlling and evaluation of food hazards at each and every level of food supply chain in terms of preparation, supply, storage, packaging, transportation and so on (Bilska and Kowalski, 2014). It involves system management, HACCP principles, interactive communication and prerequisites programs. This is very important for business to control and identify hazards control before food reach to customers or users. The organisation chosen for project work is Zizzi Restaurant which was founded in 1999 at United Kingdom. This is the chain of Italian inspired restaurant which has 164 branches at different locations. This report highlights about sourcing and procurement process within food service organisation. There are various operation management strategies in food service that helps in achievement of goal and objectives. For business success, importance of ethical management is required. It also covers improvement plan for organisational challenges within food service organisation. TASK 1 P1 Food supply chain or food system is defined as process which identify how food from farms ended up on tables of consumers (Hall, Timothy and Duval, 2012). It is very important for respective organisation to provide high quality food to their consumer within given time period. There are different food supply chain approaches within food service industry which are described below: Fine Dining- The respective restaurant has to provide formal atmosphere with sit down atmosphere and fancier menu. This approach offer wine lists, sommeliers to assist consumer with both wine and food pairing. Pop up Food Services- In this food supply chain approach, pop up is occurred at unexpected places for particular time period in order to show their talent to large audience for future investment in restaurant. The chef of Zizzi restaurant has to show their talent to audience for expansion of business. Conference and Events- Conference is defined as meeting of people about particular topic and event is defined as encompass of festival, celebration, ceremony and convention
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(Kafetzopoulos, Psomas and Kafetzopoulos, 2013). The food supply chain should contain such type of restaurant for providing helps to consumers. Theme Food Services- It is defined as type of restaurants which uses theme for attracting diners through creating memorable experience. Zizzi Restaurant has opportunity to use such concept in their business for increasing large number of customers in an effective and efficient manner. Food supply chain process starts from farm and ends up with fork. Each and every stage should be managed properly by restaurant so that food can be delivered to consumers in an effective and efficient manner. The different stakeholders in process are as follows: Consumers- They are considered as major stakeholder of food service industry who are ultimate person to avail services such as coming to restaurant, tasting food and so on. It is important for Zizzi to provide high quality principles of effective procurement and sourcing processes for a food service operation to food and services to consumers. Food Business- Food industry is largest and growing sector in market. There are more than 310,000 food business employing around 4.8 million people to work for them (Stakeholders in the Food Regulatory Sphere – A Quick Guide,2019). It is an stakeholder that helps in increasing profits and gains of business. P2 Procurement is defined as obtaining products and services for purpose of business. The principles of procurement process for food service operation are: Maintaining Quality and Quantity Controls- In this principles, Zizzi restaurant has to maintain both quality and quantity of food operation. It is performed with help of different tools and techniques for positive outcomes. Types of Profits Opportunities- There are different types of profits opportunities available with procurement process in terms of increasing market share, growth and success for respective restaurant (Karaman and et. al., 2012). This principle is important for business to make proper decisions. Sourcing is defined as practice of selecting and locating business based on set criteria. The principles of sourcing process for food service operation are:
Value for Money- In this principle, consumers should get proper food and service as per value they paid for foods. This sourcing principles of food service operation is important for Zizzi restaurant to improve their operation and provide service as per value of money. Aftersales Services and Warrantee- In case of food service operation, respective organisation has to take feedback and suggestions from customer so that they can improve themselves in better manner. This principles assist in achievement of goals of restaurant. M1 In order to enhance organisational effectiveness, it is very important for Zizzi restaurant to analyse different food supply chain approaches and procurement strategies for achievement of goal and objectives in effective manner (King, 2013). They have to provide fast food and take away, planning product ranges as per need and demand of customers in proper manner for food supply chain. In case of procurement strategies, they have to evaluate pricing and purchasing approaches, saving cost in terms of direct and indirect way and so on. Therefore, in this way, use of approaches and procurement strategies enhance organisational effectiveness of restaurant. TASK 2 P3 The application of different analytical tools to support effective management strategies are described below: SWOT Analysis This is the tool which helps in identification of strengths, weaknesses, opportunities and threats of organisation. It helps in making management strategies which are described below: Strengths- Zizzi restaurant has trained and enthusiastic team members for better work performance. They have considered need and demand of local people accordingly serve localised taste food to them (Sample of a SWOT Analysis for a Restaurant,2019). Weaknesses- The menu card possessed by respective organisation is very confusing where consumers cannot take proper decisions. Other weakness is that it has very slow service and low exposure. Opportunities- The respective restaurant has an opportunity to expand their business in other market by considering health conscious trend of their consumers. For management
strategies, they possess highly skilled and capable staff who can do market analysis very easily for expansion and exposure. Threats- The main threats faced by restaurant chain is that there are large number of same restaurant providing same types of food and service at low cost. This restaurant does not provide home delivery food to consumers as other provide it which is threat for business. Porters 4 Corner Analysis It is defined as tool developed by Michael Porter which assist in determining competitor's course of action (COMPETITIVE INTELLIGENCE: FOUR CORNER’S ANALYSIS,2015). This model contain four corner for effective management strategies which are described below: Drivers- Zizzi restaurant has to analyse motivation factors for success of business at marketplace. They have to analyse all drivers of motivation properly so that goal and objectives are attained. It includes financial goals, organisational structure, business philosophy, culture and so on for formulation of management strategies. ManagementAssumptions- This is also called motivation analysis of model. In this, respective restaurant has to analyse management assumption for proper formulation strategies in terms of cultural traits, perceived industry forces, organisational value, strength and weaknesses of organisation (Kirezieva and et. al., 2013). This assist in achievement of desired target and outcomes. Strategy- In this analysis, Zizzi restaurant has to create business value, chose firm for investment and developing relationship for network. It is action oriented phase of the model where drivers are used for making strategy. Capabilities- Zizzi restaurant has to analyse their capabilities for effective management strategies. The capabilities includes marketing skills, patent, copyrights, training of employees, financial strengths and so on. With use of such capabilities, effective outcome is achieved by respective business. P4 The different management practices that support successful business operations in food service organisations are described below: Managing Human Capital and Resources in Operations- This practice is performed with help of Belbin team roles which is divided into three roles under nine categories which are described below:
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Action Oriented Roles- The employees working in Zizzi restaurant should focus on improvement of team performance, putting ideas into action and others. For that they requires shaper, complete finisher and implementer people (Belbin Team Roles: Theory and Practice,2019).People Oriented Roles- They assist in bringing ideas and people together which includes team worker, resource investigator and coordinator. These employees achieve goal and objectives of business in effective and efficient manner. Though Oriented Roles- In this, people analyse options and provide technical expertise to organisation which consists of monitor evaluator, plant and specialist. These team support successful business operation in food sector. Property and Resource Maintenance Process- This practices include following:StaffingandrolesinMaintenance-Eachandeverystaffworkinginrespective organisationshouldbeassignedtheirrolesandresponsibilityforbetterwork performance. This helps in maintenance of process of business in proper manner. Food service facilities to maintain- The consumers should be assigned with food services facilities to maintain brand value and goodwill at marketplace. This helps business to run their operations successfully with help of such practices. M2 The management tools includes strategic planning, market research, integrated food system and practices includes serving better, watching waste, execute plans, building strong teams which helps in supporting successful business operations in food service organisation (Kirezieva and et. al., 2015). In case of lack of such tools and practices of management, activities and operations of business cannot be run in effective and efficient manner. Therefore, for food service, proper strategy, tools and practices has to be followed to achieve goal and objectives. D1 For enhancement of effective business operations, the different management practices andstrategiessuchasservingproperly,executingactionplans,outteachcompetition, benchmarking strategy, budget control and so on should be followed by organisation so that goal and objectives of business is achieved (9 essential best practices for foodservice operators, 2019). It is very important for food service sector to follow proper practices and strategies that
support for achievement of desired goals. Therefore, business operations has to be carried out through use of effective strategies along with guidelines. TASK 3 P5 Ethical practice in any industry is related to corporate social responsibilities activities which are conducted by a company in order to gain competitive advancement and goodwill (Luning and et. al., 2015). Corporate social responsibilities refers to the welfare practices that are conducted by an organisation in order to solve issues as well as problem of society in effective manner. Through this an organisation able to gain various benefits such as attract customers and stakeholders, retain employees, enhance value in market and many more. For this they need to conduct several CSR practices, from which some major of them that are conducted by Zizzi restaurant are given below: Conduct fair trade-It is necessary for respective restaurant to conduct fair trade among with customers, suppliers, stakeholder and so on. So that they can attract them and retain them for long time duration because these all will help this restaurant in attaining their goal. Produce organic material-Zizzi restaurant can also produce organic food material like vegetables, fruits and species in their farm so that they can offer quality products to their customers or visitors. These CSR practices will impact on the business operations and functions of Zizzi restaurant. It will also help in influencing various stakeholders because every stakeholder want to invest in those company which have high market value and it can be conducted by developed as well as maintain through CSR activities. In respect ofZizzi restaurant CSR activities or ethical practices will impact in various ways, that are mentioned below: Leads to staff retention:By conducting ethical practices respective company able to retain their staff for long time duration because every person want to work in that company which have good market value and this can be conducted by CSR activities (Macheka and et. al., 2013). Enhance brand strength-Through implementing effective ethical practices by Zizzi restaurant able to increase their brand image at its potential marketplace. By this they also able to attract more and more customers and stakeholders.
M3 It is necessary for a company to conduct ethical practices because through it company get various positive impact such as it will help Zizzi restaurant in enhancing customers and stakeholders as well as it will also lead to retaining them for long time duration (Milios, Drosinos and Zoiopoulos, 2014). Through this respective restaurant able to enhance it market image and value. But on the other hand there are also several negative impact of conducting corporate social responsibilities such as it is time consuming method, not every employees are interested in such kind of activities, expenses get increased and many more. D2 As per the view point ofHall, Timothy and Duval, 2012,for every company it is necessary to conduct proper ethical practices because through it they able to gain various benefits. In respect of Zizzi restaurant, if they conduct corporate social responsibilities activities like conduct fair trade, use organic material, reuse resources and so. They able to gain number of benefits such as they enhance their market value, staff and stakeholders retention, attract huge number of customers, solve social issues and many others. These activities are time taking and expensive but at long run they provide huge and positive outcome. TASK 4 P6 Performance review techniques is defined as systematic evaluation of organisation performance for success and development of business in an effective and efficient manner (Motarjemi and Lelieveld, 2013). The management practices within food service operation using performance review techniques are described below: Foodservicequalitymonitoringandcontrolprocess-Inthistechnique,Zizzi restaurant has to monitor food service quality and in case of any error, control process should be applied. This technique helps in better providing of services to consumers. There are various ways through which food service quality is monitored and controlled in an effective and efficient manner. The organisation following such technique have brand value and goodwill in market. Customer satisfaction feedback- It is the technique where manager of respective restaurant has to take feedback from customer and their view regarding food service provided by them (Osés and et. al., 2012). This management practices is required in every business for
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running their operation effectively and efficiently. The feedback taken from customer assist in better achievement of goal and objectives and improving their business operation and activities. It is essential to take feedback of all customers so that service and quality of food can be improved. MonitoringandEvaluationtools-Therearedifferenttypesofmonitoringand evaluation tools which can be used by organisation in order to monitor each and every activities and evaluate them. The tools includes inspections, environmental health checks and audits that helps Zizzi restaurant for achievement of goal and objectives of business. Standard Operating Procedures (SOP)- It is defined as step by step instruction that is formed by organisation in order to assist staffs and employees for carrying out routine and complex operations (Roesel and Grace, 2014). The main aim of SOP is achievement of quality output, efficiency, uniformity of performance and on other hand reduction of miscommunication and failure in complying regulation of industry. Therefore, in case food and service organisation, SOP is most essential to run business systematically. P7 The organisation has to make alternatives plan in order to improve performance of business. These are made after analysis, monitoring and evaluating of operations and activities of business. The management alternative and implementation plan are described below: Management Alternatives The management alternatives plan made by food service for performance improvement are as follows: Benchmarking- This is defined as process in order to measure performance of goods, services, against other business which is considered as best in industry. It is also called identification of internal opportunities within business for improvement. It is regarded as alternativeplanforZizzirestaurantforimprovingtheirperformanceandactivitiesin organisation. Each and every business has to set benchmark and work accordingly for better outcomes. Balance Scorecards- This is defined as strategic management and planning system which organisation uses to communicate about their accomplishment (Sampers and et. al., 2012). This also includes day to day operation which everyone is performing with strategy, prioritising products, services, projects, measuring and monitoring progress towards desired goal and
objectives. This alternative plan helps Zizzi restaurant to improve performance through analysis of each and every factors in appropriate manner. Recruitment and Talent Management- The main purpose of recruitment and talent management is to ensure supply of talent is accessible to right people within right jobs at right time that is based upon business objectives. Zizzi restaurant has to recruit skilled and capable employees for work performance so that goal and objectives are attained within given time period. The talent manpower assist business and provide guidelines for achievement and improvement of performance. Implementation Plan The other implementation plan and action planning made by Zizzi restaurant are as follows: Seven C's of Implementation- This provide benefits for implementing action which consists of 7C's such as:Clarity- The implementation plan requires clarity which requires organisation to be clear, easy to read and practical (The seven Cs of a successful implementation plan,2019). This helps in understanding problem and implementing accordingly.Communication- The important asset of Zizzi restaurants are their employees who should have good communication skills for implementation of new software and technology. This helps in improving performance of organisation with helps of employees.Change Management- This is regarded as greatest challenges which has to face by organisation while implementing any change in business. With rise in new technology, respective organisation has to adopt those changes for better outcomes.Criteria- The organisation has to set some criteria for running their business in effective and efficient manner. Here, Zizzi restaurant has to set their target consumer and accordingly provide services to them in effectual manner. This implementation stage is required at the beginning of business.Checklist- The criteria should be kept in mind while preparing checklist for organisation. The checklist include various aspects in terms of tasks, time frame work, quality assurance, potential risk, staff and others (Bilska and Kowalski, 2014). This checklist provide helps in implementation of action plan for respective organisation in effectual manner.
Call on help- There are some organisation who have implemented same action plan, in this case they can take help through call from those respective organisation. For example, Zizzi restaurant want to implement new technology at business then they can take their help for implementation of action plan. Choose the right provider- It is the last stage of implementation plan where right provider has to be chosen to whose performance has to improve for better outcome in an effective and efficient manner. This are different implementation strategies which has to be chose as per need and demand of people and organisation. SMART Planning- The respective organisation has to make SMART planning in terms of objectives which should be measurable and achievable within given time period. This provide guideline to business to run their activities and operations. M4 There are different management tools such as strategic planning, food management system and performance review techniques like benchmarking, balance scorecards and so on (Unnevehr, 2015). These all techniques helps in providing solutions to arise problems at Zizzi restaurant in proper manner. The solutions are provided in terms of taking feedback on regular basis, improving food services and so on. D3 In order to resolve organisational challenges, different measurement tools can be applied for improving performance within food services. The measurement tools can be use such as 7C's of implementation action plan, change management model which provide guidelines to them overcome challenges. Therefore, it is recommended to apply theories and model to improve performance of business in an effective and efficient manner. CONCLUSION From the above report, it has been concluded that food safety management is very important for restaurant who deals in food and service sector. The food supply chain approaches within food industry are fine dinning, themed food services including different stakeholders such as consumers, food business and so on who helps in better outcomes. There are principles of procurement and sourcing process for food service operation such as quality & quantity control, value for money and many more which provide guidelines to business. For running business
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operation successfully, differentstrategies,toolsand practicesofmanagementhasto be followed. The ethical practices helps food service organisation to get overall firm success. It is also important for food service operation to use performance review techniques for improving performance for achievement of goal and objectives.
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