Food Service Management

see attached

FOOD SERVICE MANAGEMENT

TABLE OF CONTENT
 Introduction
 Current management practices and operational performance of McDonald's
 Alternative management strategies in order to resolve issues
 Management strategies in order to improve productivity and performance
 Implementation Plan for putting solutions to practices within McDonald's
 Metrics for monitoring and evaluating the plan
 Conclusion
 References

INTRODUCTION
 Food Service Management is basically daily operation of restaurants in order to
prepare and serve different food and beverages.
 There are different staff members that ensures that the customers are satisfied in
order to make business profitable.
 Present study is based on the fast food restaurant McDonald's having its headquarter
in Chicago, US

CURRENT MANAGEMENT PRACTICES
AND OPERATIONAL PERFORMANCE
OF MCDONALD'S
 Design goods and services
 Quality management
 Process and capacity design
 Supply chain management
 Inventory management

ALTERNATIVE MANAGEMENT
STRATEGIES IN ORDER TO RESOLVE
ISSUES
 Better pay to employees
 Offer healthy and balanced choices
 Introduce effective technology for business operations

Management strategies in order to improve
productivity and performance
 Working on Quality
 Have flexibility in business
 Ask employees and customers feedback
on productivity

Implementation Plan for putting solutions
to practices within McDonald's
 Benchmarking
 Assign Accountability
 Break down your targets
 Consider where your funds are allocated
 Create focus

Metrics for monitoring and evaluating the
plan
 Performance indicators
 Formal surveys
 Rapid appraisal method

CONCLUSION
 From the above study it is been concluded that there is a huge diversity with respect
to food service context
 It is very important to have improvement plan in order to overcome organisational
challenges within McDonald's.

REFERENCES
 Raghavendra, A.N. and Nijaguna, G., 2015. Supply chain management in hospitality
industry: impact on service quality in Mcdonald's restaurants, Bangalore. Global
Journal Of Commerce And Management Perspective. GJCMP. 4(2). pp.22-29.
 Cho, M., Bonn, M.A., Giunipero, L. and Divers, J., 2019. Restaurant purchasing
skills and the impacts upon strategic purchasing and performance: The roles of
supplier integration. International Journal of Hospitality Management. 78. pp.293-
303.