This report discusses the assessment of current management practices, devising appropriate solutions, and recommending management alternatives to improve performance in a specific food service operation. The case study focuses on The Restaurant group plc, the UK's largest hospitality service operator, and its 650 restaurants. Various performance review techniques, such as customer satisfaction feedback, food monitoring and control process, and standard operating procedures, are analyzed. The report also explores management alternatives, including recruitment and talent management and benchmarking, along with an implementation plan using the Seven C's of implementation. The justification for recommendations to resolve organizational challenges is discussed, emphasizing the use of measurement tools for monitoring the implementation plan. The report concludes with the importance of food service management in achieving long-term sustainability and customer satisfaction.
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