Food Service Management: Performance Review Techniques and Management Solutions

This presentation discusses performance review techniques and management solutions in food service management. It covers assessing management practices, recommending alternatives, and justifying recommendations. The presentation also emphasizes the importance of monitoring implementation plans. References are provided for further reading.

FOOD SERVICE
MANAGEMENT
LO4

Content
 Introduction
 Assess management practices within specific food service operation using
range of performance review techniques
 Recommend and produce management alternatives to improve performance,
including implementation plan
 Devise appropriate management solutions to address shortcoming within
specific food service operation
 Justify recommendations to resolve organisational challenges applying
measurment tools for monitoring an implementation plan
 Conclusion
 References

Food service management refers to essential activity in the food industry that
helps in performing the important management functions in which they
seeks to provides several goods and services while focusing on preferences
and needs of the customers. Food service management is helping the
company to work systematically so that goals and objectives can be attained
on time frame.
Introduction

Assess management practices within
specific food service operation using range
of performance review techniques
Performance review refers to an
essential part of a company's
development, learning and
management where managers of
the organisation can follow the
several tools and techniques for
analysing the performance on the
basis of their past and current
criteria.

Continue...
KPI- It is one of the core tool where
management of the restaurant can
invent the several stargates for
satisfying the needs of the
customers so that firm will gain
their overall objectives within a
specified period of time.

Continue...
Benchmarking- This is the prominent tool in performance review techniques
in which Quo Vadis restaurant can look forward the competencies that was
present in the marketplace and their potentialities so that they will working
on this and offer a uniqueness in their services and foods so that they take
competitive advantage.
Customer feedback- The another technique of performance review is taking
the proper follow-ups of their visitors and customers.

Recommend and produce management
alternatives to improve performance,
including implementation plan
Quo Vadis can examine and analyse the various suitable alternatives that helps in
enhancing the performance of the restaurant. In this they includes the plans for
gaining higher profits that can shown below:
Management alternatives
Recruitment and talent management- In this Quo Vadis can work with
effective supply chain to maintains the balance in all their existing branches.
Benchmarking- It refers to the set standard that is followed by the restaurant by
applying the various strategies for gaining the higher objectives within a set
time frame.

Continue...
Implementation of plan
 Clarity
 Communication
 Change management
 Criteria
 Checklist
 Call on Help
 Choose the right provider

Devise appropriate management solutions
to address shortcoming within specific food
service operation
To devise an suitable solutions for managing the food service operations
company need to invest and focus on varieties of techniques like
benchmarking, key performance indicator etc. so that they can take
corrective measures when the mistakes can be arises. This also helps in
smooth operations of the firm as in this company need professional
candidate who can understand the activities and done the task according to
that.

Justify recommendations to resolve
organisational challenges applying
measurment tools for monitoring an
implementation plan
It is to be justified that the above recommendations i.e. benchmarking, KPI
and the 7 Cs helps more company to maintains the effective
communication, clarity in thoughts, measuring performance etc. so that
company will overcome the challenge they face. In this they apply the Key
performance indicator and hiring the skilful candidate so that task can be
attained on specified period of time. And this tool also helps in monitoring
the implementation plan so that it could be done appropriately.

Conclusion
From the above report it is to be concluded that the food and service
management is one of the best sector and fastest growing sector in the
emerging and trending market and the company can deal with it. The
companies working in food service industry do changes as per the
development and evolution can be taken place in the business environment so
that objectives can be achieved in specified period of time.It also includes
approaches, strategies and tools that can helpful in gaining the short term and
long term goals and objectives of the company.

References
Payne-Palacio, J., 2016. Foodservice management: Principles and
practices. Pearson Education.
Thaivalappil, A. and et. al., 2018. A systematic review and thematic
synthesis of qualitative research studies on factors affecting safe food
handling at retail and food service. Food control. 89. pp.97-107.
Lugosi, P., 2019. Campus foodservice experiences and student wellbeing:
An integrative review for design and service interventions.
International journal of hospitality management. 83. pp.229-235.

Thank You