Improving Performance in Food Service Management: Assessment, Recommendations, and Implementation Plan

This report assesses the management practices in specified food services operation using a range of performance review techniques and recommends management alternatives for improving performance, including the implementation plan. It also provides an appropriate management solution to address the shortcomings in specific food service operation by using a range of management tools and other performance review techniques.

Business development
plan

Contents
Introduction.............................................................................................................................................3
Assess the management practices in specified food services operation busing range of the performance
review techniques....................................................................................................................................3
Recommend and produce the management alternatives for improving performance, including the
implementation plan................................................................................................................................4
Device an appropriate management solution in order to address the shortcoming in specific food
service operation by using range of the management tool and other performance review techniques (M)
.................................................................................................................................................................5
Recommendation to resolve the organizational challenges by applying measurement tool to monitor
and implementation plan for improve performance in given food organization. (D)..............................6
Conclusion...............................................................................................................................................7
Reference s..............................................................................................................................................7

Introduction
In organization, business plan is a written document in which there is detail description of
organizational objective and their ways of doing. A business performance various practices to
implement effective business plan (Barabba, 2022). Therefore, in relation to Devine restaurants’
coffee bar, this report will be based on the different management practices and recommendation
to overcome from any business issues .
Assess the management practices in specified food services operation busing range of the
performance review techniques
 360 degree feedback- This review technique provides comprehensive look at individual
performance as it pulling feedbacks form the outside sources in food service
organization. In relation to Devine restaurants’ coffee bar its manger and workers will
still complete the assessment of the employees work performance and other technical
skill set. This technique includes the feedbacks from the peers, non direct supervision or
direct reports regularly. 360 degree feedback review also includes evaluation of
employee’s leadership skill and character.
 Rating scale- It is most common performance review method. It is based on set of the
employer developed criteria that can be include traits, competencies, behavior and
complete task against which workers are judged (Dao, 2022). In relation to Devine
restaurants’ coffee bar its employer assigns each criterion a numerical value, on certain
points scale. This method makes understand the employee where the success and failure
falls on this scale.
 Behavioral checklist- This techniques is exactly what it sound like, behavioral checklist
a workers must exhibit to be consider as valuable team members- and thus, to get a
favorable review. In relation to Devine restaurants’ coffee bar, to complete this evolution,
employer respond to list of carefully warded on or yes question each of which will be
weighted with the predetermined value.
Strategic implementation plan
Performance and Set Goals for the Devine Restaurant & Coffee Bar

Description of objective Key performance indicators Target
Changes in Interior
Infrastructure
Project Costing, customer
feedback, proposed changes
(Kwan and et. al., 2022).
In the restaurant there is
change in 30% outlook with
major focus on
infrastructure, furniture and
lightings
Training Employees Number of employees
receiving their training and,
staff treatment feedback
from diners
There is 90% of the
workforce getting better and
good at treating customers
and recommending them
good food and alcohol
products
Business and brand
expansion
Initial public traffic in new
location, positive statistics
increase from market
research and Public interest
in this.
There is 70% positive
public reception and at least
50% interest upon
announcement in restaurant.
Recommend and produce the management alternatives for improving performance, including the
implementation plan.
Recommended Solutions
The Devine Restaurant & Coffee Bar has been a very successful food service organisation in
U.K and its serving millions of million people over the last 20 yrs. but also the faults are
increasing and apparent slowly with the time and that minor problem are unable to adapt its
process with the time might cause a problem in restaurant if it not taken urgency. The Business
Plan and Structure that the organisation should follow, not for only to reducing the problem that

have complain by the customers about its operation and management and also to expand the
quality of food service. Some proposed solutions are listed that the business plan must follow: -
 In several years since the establishment had major changes in interior and infrastructure
in the organisation that mainly names of Devine Restaurant & Coffee Bar, some major
design and interior changes in it.
 In this the technical training and practice and theory session should be held and give to
staff to make them more aware about the food products such as wine pairing, give
knowledge about the different alcoholic products and also knowing about the food which
suits to the customers according to their requirements.
 Applying Smart system and automated and different solutions in the kitchen to give the
fast services to the customers and help in easily if there change in recipe for people who
have medical problems (Leigh and Edwards, 2022).
 The Devine Restaurant & Coffee Bar must also experiment with off – shooting into
smaller scale in food outlets or there is street food in the segments which held in UK.
Device an appropriate management solution in order to address the shortcoming in specific food
service operation by using range of the management tool and other performance review
techniques (M)
 Recruitment and talents management- This technique help streamline of all HR
process within one platform. It is recommended that technique Devine restaurants’
coffee bar should adopt this technique as it will can connect and share data across entire
system and allowing them for easy access. It improves their on boarding experience and
retail top talent.

 Change management- By bring change management in organization Devine restaurants’
coffee bar can align their resources within business for supporting the changes. It helps
them to manage their diverse cost of the changes.
 Strategic alliances- By this technique, respective restaurant will build a valuable
intellectual capital and also create different sources of the additional source of income. It
helps to gain new client base with competitive skills (Leung, Pastores and et. al., 2022).
Recommendation to resolve the organizational challenges by applying measurement tool to
monitor and implementation plan for improve performance in given food organization. (D)
As quicker an organization resolves their issues, sooner they can create healthier
workplace and also focus their resources and energy on other business matters. In context o f
food service organization there are some recommendation techniques which are mentioned
below:
 Balanced scorecard- This strategic management performance metric help organization
to identify and improve their internal operation in order to help their external output. This
technique measure the past performance data based on which it provide business with
feedbacks on how they can make better decision in future. Likewise for the business to be
very successful in to manage performance, Devine restaurants’ coffee bar also uses the
balanced scorecard approaches for measuring performance. Fur perspective of the
balanced scorecard is aligned with the vision, mission and strategies of Devine
restaurants’ coffee bar.
 Key performance indicator- It help the restaurants’ to determine that how closely their
taken action align with the organizational goals. While using this, those working in
Devine restaurants’ coffee bar can identify their area in which they need improvement. It
is important for them as it improve their service and also continues having satisfied
dinner.

Conclusion
From this report it is find out that in order to improve the performance business undertake
various practices. In food service organization, enterprise face many challenges and issues, to
overcome form these issues they need to implement strategic business implementation and also
use some effective techniques including benchmarking, strategic alliances, talent management
and many more. It help business to gain competitive advantages effectively and efficiently.
Reference s
Barabba, V.P., 2022. The Benefit of Leadership’s Improved Thinking and Decision-Making that
Overcame the Desire of Some to Focus Exclusively on the Existing Business. In A
Systems Thinking Decision-Making Process (pp. 155-164). Springer, Cham.
Dao, B.A.K., 2022. Causation and effectuation. In Modern Classics in Entrepreneurship
Studies (pp. 209-228). Palgrave Macmillan, Cham.
Kwan, B.M. and et. al., 2022. Designing for Dissemination and Sustainability to Promote
Equitable Impacts on Health. Annual review of public health, 43.
Leigh, J.S. and Edwards, M.S., 2022. What’s So Special About Special Issues? A Discussion of
Their Benefits and Challenges. Journal of Management Education,
p.10525629211072315.
Leung, S., Pastores, S.M. and et. al., 2022. Regionalization of Critical Care in the United States:
Current State and Proposed Framework From the Academic Leaders in Critical Care
Medicine Task Force of the Society of Critical Care Medicine. Critical Care
Medicine, 50(1), pp.37-49.