Food Service Management: Assessing Management Practices and Recommending Alternatives for Improvement

This report discusses the challenges faced by Elystan Street Restaurant in the food service industry and suggests management practices to improve their quality of food and services and staff efficiency. It covers a range of performance review techniques such as monitoring and evaluation and psychological appraisals. The report recommends the use of SMART planning and an action plan to resolve the identified issues. The implementation plan includes the use of benchmarking and technology to improve food and service quality and staff efficiency. The report also recommends the use of measurement tools such as key performance indicators and performance appraisals to monitor and evaluate the effectiveness of the implementation plan.

Food Service
Management (Part 2).

Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 4...............................................................................................................................................1
P6. Assess management practices within a specific food services operation using a range of
performance review techniques..............................................................................................1
P7. Recommend to produce management alternatives to improve performance, including an
implementation plan...............................................................................................................3
M1. Devise appropriate management solution shortcomings within specific food and services
operation, using a range of management tools and performance review techniques.............5
D1.Justify with the proper recommendation to resolve organizational challenges applying
measurement tools monitoring an implementation plan improvement..................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Business Development plan is set goals for growth and explain were how to accomplish
them effectively. The plan for individual and group goals is involved in making better start up to
touches milestones (Zanim and et. al., 2021). The main purpose is to accomplish short-term and
long term goals where it keeps better business involves. In this development plan report, the
organization is selected Elystan Street Restaurant which is based in London, United Kingdom.
As per the report, topics cover development plan implement to resolve the challenges that faces
in the food service industry.
MAIN BODY
Task 4
P6. Assess management practices within a specific food services operation using a range of
performance review techniques.
Every business faces challenges or issues that create high implications on the productivity of
business growth in the market. Similarly, the foodservice industry also has certain challenges in
the perspective of quality of food and services, lack of staff, etc. In the situation of Elystan
Street Restaurant faces issues regarding the "Quality of food and beverages services and
employee work efficiency are not appropriate".
Range of Performance review techniques:
 Monitoring and Evaluation: These two terms are different systematic processes of
collecting and analysing the information used to track a program's progress. It mainly
focuses on the process who deliver them and how many people entities they reach.
Evaluation is a compliance-oriented assessment that implies a strategy to control issues
faced during evaluation during a project. From Elystan Street Restaurant's perspective,
managers or superiors can measure and control their staff's performance to highlight pros
and cons.
Advantages: It provides a way to assess the crucial link between implementers and
beneficiaries based on decision making aspects. This also adds the retention and
development of institutional memory where it provides a more robust basis funds and
influencing effectively.
1

Disadvantages: This can be oversimplified and connected with differnet ways that create
a complex situation for funders.
 Psychological Appraisals: It refers to determine the hidden competence of employees.
This method to determines on analyses a future employee performance rather than their
past work. This practice would measure the individual performance such as interpersonal
skills, cognitive abilities, leadership skills, personality traits etc. These skills are helpful
for Elystan Street Restaurant staff's to improvise their efficiency as well as the manager
can make their own criteria to mapped their employee's productivity skills.
Advantages: It helps to enhance the development of clients' competencies and generate
detailed information in fairly short duration of time. The data is obtained through
providing psychological testing through better unique perspective.
Disadvantages: The process of conducting psychological appraisal might be unreliable
and unscientific. It also time more time-consuming that can be overwhelming to a
manager with employees.
To overcome these issues by Elystan Street Restaurant, their management team needs to
focus on bringing better management practices that help to improvise these issues. To utilize
certain management practices such as hiring potential candidates, Training and Development,
Sharing of information, etc. For particular, Elystan Street Restaurant can assort Training and
development, and Schemes of improvising quality practices help to resolve their challenges. The
objective of approaching Training and development would help provide essential training
guidance to staff so they can improvise their performance efficiency (Hotra., 2021). Another
practise, Scheme for improvising quality,, would have an essential purpose that supports
enhancing food and service quality by Elystan Street Restaurant. Thus, these two management
practices would follow based performance techniques to develop better work prevails more
productive segments effectively.
For Training and encouraging staff:
 Build a strong team: Through Training and development, management practices would
not involve learning activities but also helps to make strong team-building among staff.
 Serve better to customers: In restaurant employees are must know fro proper food
handling practises to ensures food safety. For example, if in Elystan Street Restaurant,
their staff are well trained, it would be easy to serve the food and services items to
2

customers. For employees perspective who better understand food safety practises can
easily avoid cases of food poisoning and prevent food spoilage or waste due to
contamination.
Scheme of Quality in Elystan Street Restaurant:
 Consistent Quality: A good training program in a restaurant focuses on quality, raising
standards among people aspects of a business. The Training reminds employees where
restaurant about principles and procedures ensure better consistency and fulfill duties
following these standards (Koval and et. al., 2021). According to the Scheme of quality
management practice, it can improvise the quality and services of Elystan Street
Restaurant restaurant staff.
.
Evaluation:
P7. Recommend to produce management alternatives to improve performance, including an
implementation plan.
To determine better performance by an implementation plan, it is essential to identify the
main problems that prevent issues in a specific chosen food service business. There is the
utilization of Problem solving road map to detect better and effectively resolve issues that arises
in the workplace are:
Problem Solving techniques
 Identify the problem: This is the first stage, in this problem must formulate the problem
that creates long-term issues. For Elystan Street Restaurant, their management team
needs to find their problem: "Quality of food and beverages services and employee work
efficiency are not appropriate". These two issues are one of the major issues that make
the restaurant business not productive enough.
 Identify the root causes: After identifying the problem, it is important to evaluate the
main reason for the problem (Liao, Widowati and Lin, 2021). Similarly, the first manager
of Elystan Street Restaurant needs to analyze the main reason why it arises effectively.
 Find Alternate solution: This is the third step after properly analyzing the reason for
specific problem effectively and evaluating different sources of a solution to be
identified.
3

 Select appropriate solution: This is last step, from different alternative solution
measured it is important to identify proper solutions to get resolve problem. As for
Elystan Street Restaurant, their manager needs to rectify solutions to resolve problems.
Implementation Plan
For the implementation of the plan in business there is the requirement of SMART goal planning
which helps to undertake effective action plans to generate positive outcomes. In the situation of
Elystan Street Restaurant, they face "Quality of food and beverages services and employee work
efficiency are not appropriate" to resolve this problem, they need to form a SMART goal action
plan where their team can generate positive outcomes.
SMART Planning: It is a simple tool used by business to go beyond the realm of fuzzy goal
setting into a better action plan in an effective manner. The SMART goal for Elystan Street
Restaurant are:
 Specific: This step define about clarity of the goal, which needs to determine to resolve.
In the perspective of Elystan Street Restaurant, their main goal is to develop the quality
of food and sevices and staff efficiency.
 Measurable: After getting clarity of goal it must measure in a detailed manner. For
Elystan Street Restaurant, their team needs to analyze overall issues in terms of pros and
cons of it.
 Attainable: It provides understanding for reaching for the goal beyond the reach and
make it proper evaluation. In the situation of Elystan Street Restaurant, their management
team needs to attain their goal by pushing their limits.
 Relevant: This step defines whatever solution is applied to the goal that must be relevant
to the current situation or condition. From Elystan Street Restaurant's perspective, they
need to use a solution for their goals to be based on the contemporary situation aspect.
 Time-Based: This is most important part of SMART planning, where Elystan Street
Restaurant must prepare their action plan towards their gaol on the basis of proper time
schedule (Dabas, Sharma and Manaktola., 2021). For example: as Elystan Street
Restaurant must make their better time management to resolve their issues effectively.
Action Plan:
To implement action plan for resolve issues of Elystan Street Restaurant are face in their
Quality of Food and Services and Employee's efficiency are not enhance customer
4

satisfaction. The Elystan Street management team used Benchmarking practice to develop
their food and service quality and staff efficiency to resolve these problems. According to
Benchmark, it depicts to generate new innovative ideas for develop processes, approaches,
and technologies to reduce cost and increase profit with customer loyality and satisfaction.
Through this, Elystan Street Restaurant can approach Benchmark as it would help their
management team generate ideas and innovative strategies to improve their food and services
quality. Apart from it, using of technology can increase the service efficiency of staff
effectively.
M1. Devise appropriate management solution shortcomings within specific food and services
operation, using a range of management tools and performance review techniques.
There is a detailed discussion on which to identifies better solutions for Elystan Street
Restaurant issues. Some management solutions are prirotise problems, focus on issues that
control by using strategy or management function such as planning, directing to resolve
short coming.
Many management practices and performance reviews have been discussed in that
Psychological Appraisals would help to Elystan Street Restaurant managers where it is
easy to create criteria of employee performance assessment to generate productivity
effectively. Thus, this tool can be a benefit for Restaurant businesses to improve staff
efficiency.
D1.Justify with the proper recommendation to resolve organizational challenges applying
measurement tools monitoring an implementation plan improvement.
To recommend Elystan Street Restaurant as they face issues to resolve organizational
challenges and implement better plan improvement. The measurement tools which define are
Key performanace indiccators, performance Appraisal etc.
 Key performance indicator: It measures how well companies and business units are
performing into their strategical goals and objectives.
 Performance Appraisals: It is mainly used or consider for measure the performance
of employees. After analyzing the performance of employees goals and objectives
which has aim strategically. Providing appraisal employees based on their
performance increases the satisfaction level and gets clarity of it.
5

To recommend Psychological tool essential for Elystan Street Restaurant to improve the
food and services quality and staff work efficiency. But along with, suggested tool also help
to maintain restaurant infrastructure and provide clarity on each staff's roles and
responsibilities. Furthermore, the psychological tool would help measure individual
employee potential or competency-based on cognitive skills as well as past record of specific
employee. To measure this, Key Performance indicator would help to Elystan Street
Restaurant measure employee competency on the basis of employee per revenue. Human
capital or return on investment etc.
CONCLUSION
The above business implementation plan study summarised the different performance
techniques and management practices used to identify the issues faced by the chosen food
services organization. To improve the quality of food and services and staff efficiency need
to be developed for that chosen restaurant business implemented SMART planning and
Action plan to reduce the obstacles. Thus, to recommend Benchmark tool to a chosen
restaurant as it will help to generated innovative ideas and strategies where business can
easily evaluated their performance in the market.
6

7

REFERENCES
Books and Journals
Zanin, L.M., Stedefeldt, E., da Silva, S.M., da Cunha, D.T. and Luning, P.A., 2021. Influence of
educational actions on transitioning of food safety culture in a food service context: Part
2-Effectiveness of educational actions in a longitudinal study. Food Control, 120,
p.107542.
Hotra, V., 2021. Conceptual principles of hotel and restaurant business development.
Менеджмент.
Koval, L., Turski, I., Kolomiiets, O., Komarnitskyi, I. and Chaika, T., 2021. New Opportunities
for Restaurant Business Development Based on Computer Modeling of Consumer
Preferences. Studies of Applied Economics, 39(3).
Liao, S.H., Widowati, R. and Lin, T.H., 2021. Data mining approach investigates Western-style
restaurant hospitality management in Taiwan. Journal of Hospitality and Tourism
Technology.
Dabas, S., Sharma, S. and Manaktola, K., 2021. Adoption of digital marketing tools in
independent businesses: experiences of restaurant entrepreneurs in India and the United
Kingdom. Worldwide Hospitality and Tourism Themes.
8