Management Practices in Food Service Industry: A Case Study of Intercontinental Hotel

This report evaluates the management practices in the food service industry using Intercontinental Hotel as a case study. It assesses the current practices, recommends better alternatives, and justifies the recommendations to resolve organizational challenges.

Food Service Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Assessing management practices within Intercontinental hotel..................................................3
Recommending better management alternative..........................................................................4
Devising appropriate management solutions..............................................................................5
Justifying recommendations to resolve the organizational challenges ......................................5
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6

PART -2
INTRODUCTION
Food service management is the management which used to provide the beverages and
the food to the number of people and makes them satisfy in cost effective way. It basically
requires the professional skills, knowledge and quality at each stage of the business operations.
The report is based on the Intercontinental Hotel Groups which is the multinational hotel
having its headquartered in Denham, Buckinghamshire, England. The following study will
outline the management practices by using the different range of performance review techniques.
Further it will outline and recommend the management alternatives in order to improve the
performances.
MAIN BODY.
Assessing management practices within Intercontinental hotel
This is hotel is luxury brand that is very well-known for all the food and other services
that are provided to large sections of the society in different regions. Also, the hotel is very well-
known for creating unique customer experience for all its customers. Moreover, hotel is
following various management practices for measuring employee performance that are described
as follows:
Ranking method: It is method that is used by intercontinental hotel to rank all its
employees based on the overall performance given during a specific period. Also, through this
technique certain ranks are provided by the rater so that quoted firm is able to focus better on
weak rating employees. However, it is time-consuming process intercontinental hotel and hence
it is not done on regular basis.
Management by objectives: This method is also used for evaluating performance of
large number of employees in intercontinental hotel as through this technique quoted firm
establishes certain predefined goals for each hotel department so that later management is able to
compare the performance of each employee based on these objectives (TOP 7 PERFORMANCE
MANAGEMENT TIPS AND TECHNIQUES, 2021). Also, management offers bests employees
with certain rewards so that they remain motivated for longer time period. Thus, through these
employees of intercontinental hotels have clear understanding of their job duties that need to be
performed on regular basis.

360 degree appraisals: To evaluate the individual performance in delivering bests of
food and other services of the hotel, intercontinental management distribute questionnaires
having certain questions that need to be filled by each individual employee in form of feedbacks.
Hence, it gives the overview of the total quality work done and behaviour of individual employee
with others in various hotel.
Thus, these are the above stated are some techniques that has allowed the firm to achieve
certain challenging tasks in the easiest manner. Also, hotel is continuously introducing new
technologies at the workplace so that better future planning and organizations structure is
maintained. Hence, it lays down importance on employees and their performances to achieve
certain predefined goals of the business.
Recommending better management alternative.
Though intercontinental is known for providing premium class food services and other
facilities to its guests in comparison to other competitors there are certain things that quoted firm
should follow to work in more effective manner.
 It is recommended to the quoted firm that it should focus on more on better planning of
the resources and other things so that sudden changes in the business environment would
not impact the routine business operations of the firm on large scale. Also, for this
purpose the hotel should invest more in research department so that hotel remains
updated about the change that are occurring in the external environment.
 Also, it is suggested to intercontinental hotel that it should focus more on motivating
employees which is only possible if proper incentive plans are developed and updated on
timely basis (Papargyropoulou and et.al., 2019). Furthermore, every employee looks for
growth in the firm and hence it is very crucial that incentive plans are able to meet certain
expectations of employees so that job satisfaction is maintained.
 Moreover, it is recommended to intercontinental hotel that better training and
development plans are introduced for all levels of employees at the workplace so that
individuals are able to develop competencies and skills that is required to carry out
certain tasks at the workplace (Filimonau and Delysia, 2019). Also, through efficient
skills the firm would be able to introduce changes within the hotel easily without
hesitation from any individual employee.

Hence, through following the above management practices intercontinental hotel will be able to
maintain innovation and creativity at the workplace through its food services and would also be
able to retain the best employees of the firm for achieving the higher goals in the future.
Moreover, efficient employees will result in greater productivity and will allow the firm to
maintain the brand image against some of its biggest competitors.
Devising appropriate management solutions.
Management solutions that will be best suited for intercontinental firm would be that
proper communication channels need to be developed within the workplace so that all employees
are able to speak about certain organizations matter freely so that changes required are done on
time by top management (Filimonau, 2021). Also, participative work culture in food services
sector is essential so that better decisions are made by hotel staff collectively based on the
current needs and demands of the individual. Also, benchmarking technique could also be used
as management tool by the firm to regular monitor the progress of employees towards the
achievement of specified goals on regular basis.
Justifying recommendations to resolve the organizational challenges
The organization must have the good implementation plan which helps the company to
grow in the market. In order to have good management alternatives the company can have the
best management practices in the food services (Tuomi, Tussyadiah and Stienmetz, 2021). The
organization must have the proper planning in order to resolve the challenges and hindrances in
the organization. By providing training and development to the employees it helps the company
to retain the best employees by enhance their knowledge and skills. By doing this it will make
the employees to improve their performances in the organization.
CONCLUSION
From the above report it is concluded about the best management practices in the
hospitality by using the range of performance management techniques. This helps the
organization to earn the profits and survive in the competitive market. Further this report has
evaluated about the management alternatives in order to improve the performances by including
the implementation plan.
CONCLUSION

REFERENCES
Books and Journals.
Filimonau, V., 2021. The prospects of waste management in the hospitality sector post COVID-
19. Resources, Conservation and Recycling. 168. p.105272.
Papargyropoulou, E., and et.al., 2019. Patterns and causes of food waste in the hospitality and
food service sector: Food waste prevention insights from Malaysia. Sustainability.
11(21). p.6016.
Filimonau, V. and Delysia, A., 2019. Food waste management in hospitality operations: A
critical review. Tourism management. 71. pp.234-245.
Tuomi, A., Tussyadiah, I. P. and Stienmetz, J., 2021. Applications and implications of service
robots in hospitality. Cornell Hospitality Quarterly. 62(2). pp.232-247.
Online
TOP 7 PERFORMANCE MANAGEMENT TIPS AND TECHNIQUES. 2021. [Online]. Available
through:<https://www.cloverhr.co.uk/performance-management-tips/>.