Management Practices in Food Service Industry: A Case Study of Intercontinental Hotel

Food Service Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Assessing management practices within Intercontinental hotel..................................................3
Recommending better management alternative..........................................................................4
Devising appropriate management solutions..............................................................................5
Justifying recommendations to resolve the organizational challenges ......................................5
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6

PART -2
INTRODUCTION
Food service management is the management which used to provide the beverages and
the food to the number of people and makes them satisfy in cost effective way. It basically
requires the professional skills, knowledge and quality at each stage of the business operations.
The report is based on the Intercontinental Hotel Groups which is the multinational hotel
having its headquartered in Denham, Buckinghamshire, England. The following study will
outline the management practices by using the different range of performance review techniques.
Further it will outline and recommend the management alternatives in order to improve the
performances.
MAIN BODY.
Assessing management practices within Intercontinental hotel
This is hotel is luxury brand that is very well-known for all the food and other services
that are provided to large sections of the society in different regions. Also, the hotel is very well-
known for creating unique customer experience for all its customers. Moreover, hotel is
following various management practices for measuring employee performance that are described
as follows:
Ranking method: It is method that is used by intercontinental hotel to rank all its
employees based on the overall performance given during a specific period. Also, through this
technique certain ranks are provided by the rater so that quoted firm is able to focus better on
weak rating employees. However, it is time-consuming process intercontinental hotel and hence
it is not done on regular basis.
Management by objectives: This method is also used for evaluating performance of
large number of employees in intercontinental hotel as through this technique quoted firm
establishes certain predefined goals for each hotel department so that later management is able to
compare the performance of each employee based on these objectives (TOP 7 PERFORMANCE
MANAGEMENT TIPS AND TECHNIQUES, 2021). Also, management offers bests employees
with certain rewards so that they remain motivated for longer time period. Thus, through these
employees of intercontinental hotels have clear understanding of their job duties that need to be
performed on regular basis.