Food Service Management: Assessing Practices and Improving Performance

This report explores management practices in food service operations, focusing on Starbucks. It discusses training and development, employee engagement, benchmarking, and balance scorecard techniques. It also provides recommendations for improving performance and justifies them using measurement tools and monitoring. The report concludes with insights into the implementation plan for Starbucks.

Food Service
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 4...............................................................................................................................................1
P6. Assess management practises within a specific food service operation, using a range of
performance review techniques...................................................................................................1
P7 Recommend and produce management alternatives to improve performance including
implementation plan ...................................................................................................................2
M1. Devise appropriate management solution to address shortcoming within a specific food
service operation.........................................................................................................................4
D1. Justify the recommendation to resolve organisational challenges by applying
measurement tools and monitoring on implementing plan.........................................................4
CONCLUSION................................................................................................................................4
.........................................................................................................................................................5

INTRODUCTION
Food service Management is a compliance oriented procedure in resort, hospitals and
hotels along with restaurant to provides finest services related with hospitality and food related
with flexible suitability as per highest perfect (Bloom and et. al., 2019). In particular food and
services is having objective of providing quality of food and other aspect of services towards
customers. The manager is reliable to look after their staffs are performing in better manner as
facilitating effective traits of services.
As per this report, the organisation is taken Starbucks which is American multinational
chain of coffee house with having headquarter through it operates from Washington. Starbucks
also operates from other international location like United Kingdom (Çankaya and Sezen, 2019).
In report topics are going to cover different management practises and performance review
techniques and evaluate and produce management alternative to performance for implementing
plan.
MAIN BODY
Task 4.
P6. Assess management practises within a specific food service operation, using a range of
performance review techniques.
The term Management practises refers about to relating with working method and
innovative traits which is assort by manager to improves work effectiveness on the basis system.
Some of management practises are empowering staffs, training staffs, improving quality and
various forms o new technology (Deng and Jiang., 2019). For Starbucks, their manager can
enhance management practises for making their food and service operation effective manner:
 Training And Development : It refers to training and development given to employees
within a company to enhance the knowledge of employees to perform the task in a better
way. Starbucks provides certain training programs towards employees for develop new
skills and to improve efficiency and productivity (Hwang and Kim, 2019). It keeps on
employees motivated and to perform certain task in a proficient manner.
 Employee Engagement : It defines the relationship between a organisation and its
employees which helps the individuals to serve better. These activities helps in building
strong teams and individuals can deliver more to the company. They conduct interactive
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sessions which helps in making the employee more committed to the company and builds
an emotional connection. Thus it keeps motivated the staffs of Starbucks individuals and
contributes more to the success of the company and have a better vision towards the
goals. It includes employee satisfaction, motivation trust.
To consider some performance techniques in food service business operation by consider
Two Performance techniques such as:
 Benchmarking: This is a business practise for comparing through business process and
performance metrics by providing best to best practise towards companies (Jeong and et.
al., 2020). As per context of Starbucks manager set the criteria of staff performance level
where employees performs and create their level capability in terms of services.
 Balance Scorecard: It is strategic framework in which performance tools is used by
manager to keeping track of the execution of activities by their staff. This helps to
control implication as they arises in these actions (Kumela and et. al., 2019). As per
perspective of Starbucks, their employees performance is mapping on the basis of
service quality skills. To design each staff KRA's and KPA's in different situational
manner.
P7 Recommend and produce management alternatives to improve performance including
implementation plan
By implementation of management plan is a type of program that identifies objectives,
vision and mission of relative projects as it includes timeline with roles and responsibility to
accomplish targets.
As for Starbucks their management to implementing plan on the basis of objective “To be the
leading retailer and brand of coffee in each of target market by selling and distribute related
product by providing each customer in unique way”.
Monitoring and Controlling:
The Starbucks Managers would approach monitoring ad controlling practises to control
necessity, because predicting or expecting about investing capital for new product by mapping
for outcomes. Controlling is overall process to reduce and improve the uncertainty and gaps
which arises in particular projects.
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SMART planning: Through every successful business has clarity about their aims and objective
which set to clear for attaining objectives. Some of Smart planning is elaborates for Starbucks
company: Specific: In this planning process it defines about making well focuses towards high
goals. Measurable: Through not measure the goal Starbucks could not attain their outcomes
which they have expects. Attainable: by setting goals from individual beyond the limitations where Starbucks
manager could approach their objective to access for attaining more targets.
 Relevant: To attain business goal are based on current conditions and related to business
climatic. For Starbucks relevant objective to designing current mapping situation such a
product requirement, resources enhancement.
Kotter's 8 Steps to successful changes :
The implementing of plan for Starbucks company by following process :
 Create a Sense of urgency: This process helps to Starbucks by evaluating potential threats
and implication to improve and reduces uncertainty.
 Forming powerful guiding coalition: In this process of planing Starbucks manager get
support to investigate fluctuation of leader behaviour as well as to looking for their
involvement and commitment.
 Create a vision for Change: To only focuses on main objectives and goals for strategies
realisation towards change in organisation (Trevelline and et. al., 2019). In Starbucks,
leaders are tend to concerned for their vision that would bring outcomes.
 Communicating with Vision: As Communicate the change in vision to very often through
high strength involvement. Staffs and managers of Starbucks must work together for
assessing performance review and communicate about high involvement issues and
challenges.
 Removing Obstacles: For rectifying the organisation process as about to structure should
be in proper designed as per requirement.
 Creating short term accomplishment: By attaining some short term targets generates
sense of accomplishment which also increase self motivation. Starbucks can pursue from
basic starting point that can creates belief of achieving plan.
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 Build on change: To accomplish targets in continuous manner could increase the growth
and realisation towards improving individual experience.
M1. Devise appropriate management solution to address shortcoming within a specific food
service operation.
For above situation of Starbucks implementing plan for certain aims which manager of
restaurant change the infrastructure as well as improve service quality. As to suggestion
management solution would be training and development with employee engagement which
helps to motivate employees towards their targets and achievement. By rectify gap in Starbucks
performance of employees can improve through Benchmarking and Balance Scorecard that helps
to implies action for betterment aspects.
D1. Justify the recommendation to resolve organisational challenges by applying measurement
tools and monitoring on implementing plan.
By applying different techniques which helps to identify Starbucks management goals
and objectives to improve through monitoring and controlling along with Smart planning to
measure overall situation as per guidance from manager or leader. By using 8 Kotter's model to
measure the outcomes which optimise and nature of planning conducts. There is possibility of
arising challenging situation and making conflict against Starbucks plan. For that management
practises and techniques such as Monitoring and Controlling, Enhancing training along with
performance management are framed in perspective of specific organisation plan objectives.
CONCLUSION
On above report food service and management which comes as conclude of differentiate
management practise such as training and development and employee engagement along with
performance techniques opted as balance score card and Benchmarking factor. To explains
management plan by considering to elaborates through Smart planning, objectives and Kotter's 8
Steps to effectively implement in Food and service type organisation.
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