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Leadership & Management for Service Industries (pdf)

   

Added on  2021-02-20

7 Pages2029 Words121 Views
FOR SERVICE SECTORLEADERSHIP AS WELL MANAGEMENT

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INTRODUCTIONLeadership is among one of the most important function of management(Saiti, 2015). Leadershipplays a vital role in increasing the effectiveness as well as efficiency of the employees of the company which ultimately increases the productivity of the organisation. Management is the most important part of a successful organisation, management helps in many functional activities like planning, organising, directing and many more. Marriott Hotel is a globally recognized brand in hospitality sector as well as one of the leading organisation in hotel sector. This file is about the leadership and management of Marriott Hotel. The study will highlight the theories of classical management as well as the leadership styles. Furthermore, The implementation of the leadership style in Marriott hotel. Along with this the report will also discuss various factor which have an impact on the management style in services sector. At last the file will discuss the future management as well as leadership skills and techniques for the success of the Marriott P1 Theories of classical management and styles of leadershipin PPTP2 Discussion of key duties of leaders and various styles of leadershipIN PPTP3 The Management as well as leadership style in Marriott hotel In services sector industry the companies uses different types of leadership styles such as autocratic, transformational ,democratic and many more.Autocratic leadership: In this leadership style the authority as well as the responsibilities flow from top to bottom. In this only the top managers and the owners of the company can participants in decision-making process which means it doesn't allow the low level employees toparticipants in decision-making process of the company. This type of leadership programs are generally used by private companies and in case of emergency where the leader has no time to consider from it team or employees .(Sigala.and Chalkiti, 2015)..Democratic leadership: The most famous style of leadership which is mostly used by the services sector companies. This is completely opposite of the autocratic leadership style. In this all the employees have equal opportunities in decision-making process, moreover the manager encourage their employees to take part in it and share their views and new ideas. This type of leadership assist the manager to enhance productivity of their employees as the employees are

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