This document is a job advert for a Customer Service Officer position in a pharmaceutical company. It provides details about the job responsibilities, qualifications, and how to apply.
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Running head: Foundation of Workplace Success1 Foundation of Workplace Success Student’s Name University Course Date
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Foundation of Workplace Success2 JOB ADVERT Date: 1stDecember, 2018. Customer Service Officer, Ref: 455LA We are well established Pharmaceutical Company looking for an individual who is suitable in joining our administrative team. Experienced customer service officer will be suitable in applying this position, so more an individual who has earlier worked in a Pharmaceutical or any medical environment. The Customer Service Officer will perform the following duties: Interact with the customers through assisting them. Maintain a clear record of customer orders. Perform and respond to the organization quarries through phone calls, email and face to face techniques. Prepare and offer clients quotes Update database for the customers Perform all general activities assigned to him/her as part of the administrative responsibilities. The organization is searching an individual who is hardworking, friendly and able to respond quickly to the environment change. The successful candidate will have the following qualifications: Communication skills should be excellent.
Foundation of Workplace Success3 Polite and trustworthy individual. Approachable individual and warm. Two year experience in the same position of customer service officer. Having computer knowledge and skills in MS Microsoft Office. Able to use database system in the organization. Any interested candidate in this position is requested to respond via email with a current resume and cover letter, topharmaceuticalcompanyltd@gmail.comor to Qwety Pharmaceuticals Human Resource Manager, 121 Yellow Street, Uphill Building, and Address code 456T, Australia.
Foundation of Workplace Success4 COVER LETTER Student’s Name 550 Cold water Street WLF 67H 7588763434 fgrutng@gmail.com 17thDecember 2018. Mr. Ryan Dan Human Resource Manager Qwety Pharmaceuticals Uphill Building, Address code 456T Australia. Dear Mr. Ryan Dan
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Foundation of Workplace Success5 RE: APPLICATION FOR CUSTOMER SERVICE OFFICER POSITION, REF: 455LA. Am writing this application letter responding to the job advert, on the Customer Service Position Ref: 455LA. Job advert was available in the daily public magazine of Australia on 1st December, 2018. Am expressing my polite request to accept this application for the above position in your organization. Am currently working under the same position of Customer Service position as an assistance at Milk Chemistry and Night Clinic. In this position, I have an adequate experience to apply for this position since, am responsible in interacting and assisting all customer in the clinic. Also, am effectively and speed in responding to customers quarries via emails, phone or face to face. Am an individual who is excellent flue in expressing communication skill and knowledge both through writing and speaking. I feel comfortable and enjoy most when interacting and assisting people like is done in the customer service position. I have four year experience in this industry of customer service, thus able approachable in dealing with customer’s quarries. As an assistant in Customer Service Position, I have worked with database management systems, specifically SAP database system. Therefore, I have enough skills and knowledge to handle database management system. Additional experience is on operating computer application systems like MS Office of 2007, 2010 and 2016. I am trustworthy, honesty and hardworking individual, therefore, am the best candidate to take this opportunity and work as Customer Service personnel in the Qwety Pharmaceuticals Company. Attached my resume and am available to discuss more on my personal interest and the
Foundation of Workplace Success6 value to add in your organization through face to face interview. Am looking forward to hear positive response from you. Thank you in advance. Yours Faithful, Signature Student’s Name
Foundation of Workplace Success7 RESUME NAME: Student’s Name ADDRESS: 550 Cold water Street WLF 67H CONTACT: 7588763434 EMAIL:fgrutng@gmail.com PERSONLA DETAILS AGE:27 MARITAL STATUS:Single NATIONALITY: Australian TEL: 7588763434 or 0000000 CAREER OBJECTIVES Am an inspired and motivated individual to work in the Customer Service Industry. Am always motivated to express my hardworking, honesty and trustworthy as my best personal characteristics. In all previous position I worked as individual and also, as group expressing my ability to work under minimal supervision and delivering high quality services to the customers. With my four year experience in the same position, am looking for my next career challenge in our organization.
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Foundation of Workplace Success8 EDUCATION AND QUALIFICATION BACKGROUND Bachelor of Office Administration (Customer Service Option),Sothern Cross University, 2010 – 2014. (Award, Second Upper Class Honors). Grenanedie Computer College, Computer Application Soft wares, 2010 -2012. (Award, Distinct) Uphill High School, Certificate of High School Education, 2005-2009. WORK EXPERINCE September 2014 – Present Customer Service Assistant Milk Chemistry and Night Clinic Responsibilities: Interacting with customers through phone calls, emails and face-to- face. Replying and handling external and internal quarries. Operating the organization customer Database management system. Dealing customers’ orders Performing all other general duties under my line of duty as a Customer Service personnel. OTHER PROFESSIONAL SKILLS AND KNOWLEDGE Am creative and innovative in handling customers quarries Honesty, trustworthy and hardworking individual Computer literature in operating database systems
Foundation of Workplace Success9 Am flexible and easily to adopt the new environment Am strong influencer and high power in negotiation skills Is my passionate to interact with people from different background Am fluent in writing, speakingand reading, thus expressing my communication skills in an excellent manner HOBBIES Socializing Swimming Reading novel and magazines Solving other peoples problem Travelling and watching motivational videos in line of my career. REFERENCES Available on Request